App not good
App always signs you out even while in use and scrolling
Horrible
So, I ordered two hats from this company, and one of them arrived with a visible dirt line. I immediately went on their website to find customer support, but it was extremely difficult to locate any helpful contact options. When I finally found the “Chat with a live representative” button, it redirected me to an email form instead. I sent an email with photos of the issue, but I still haven’t received a response. After that, I reached out through all their social media platforms and finally got a reply on Instagram but all they told me was to “try cleaning it.” Honestly, the app and website are terrible, and the customer service experience has been really disappointing.
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:-)
For a long time, to log in to account every time I access the app. Are they even going to fix this? It seems like no one reads or responds to reviews.
I like the clothes and style of this app but…
They need to fix this customer service process… they lost my package and took me two weeks to finally have a voucher, had to push them to have an actual answer so plz just get better on this and I will continue being a customer.
Good Luck
Good luck getting through to customer service online. They are never available and within 24 to 48 hours someone will get back to you maybe…the likelihood of things being resolved will take some time so if you don’t have two weeks to about a month to wait on an update (shipping, returns, etc. ) I wouldn’t purchase.
And if you’re loyal customer, they will not be loyal back to you, especially when things are out of your control. The lack of accountability is relatively high on their end.
And if you’re loyal customer, they will not be loyal back to you, especially when things are out of your control. The lack of accountability is relatively high on their end.
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