Buggy and frustrating
The fact it’s got so many poor ratings and it hasn’t been updated in over a year says everything you need to know how how Cummins views this app
Buy Generic
Not only is the app awful, it doesn’t connect with the generator most times, so I have no idea what’s going on. Last two times power went off in South FL the generator didn’t turn on either. The company only works with distributors, so they won’t talk to the owner of the generators, and my installer sold his company a year ago. But again, the app is awful and doesn’t even send me notices that is not turning on. Would never buy again and even consider considering replacing given what the need for it is.
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Horrible
App constantly disconnects. Now I can’t get the app to work at all. Generator is in a vacation home so I rely on the app for status. Tech support just dreadful and most of it is via email with 2 day lag and even then it takes them forever to understand the issue. Tech support said the app doesn’t work with Eero….I have used it with Eero for 6 years until recently when app stopped working. I would not recommend purchase of generator unless the app isn’t important.
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Needs work
Every time generator starts on power outage the app loses communication with the generator. The install and operators manuals both suggest a ups for the cable equipment. The developer should make the app restore communication instead of making the user buy a ups that should not be necessary with a standby generator. Fix your stupid app!!!
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Disappointed
This app is useless! I can no longer even log in!!
