Buggy and frustrating
The fact it’s got so many poor ratings and it hasn’t been updated in over a year says everything you need to know how how Cummins views this app
Buy Generic
Not only is the app awful, it doesn’t connect with the generator most times, so I have no idea what’s going on. Last two times power went off in South FL the generator didn’t turn on either. The company only works with distributors, so they won’t talk to the owner of the generators, and my installer sold his company a year ago. But again, the app is awful and doesn’t even send me notices that is not turning on. Would never buy again and even consider considering replacing given what the need for it is.
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Horrible
App constantly disconnects. Now I can’t get the app to work at all. Generator is in a vacation home so I rely on the app for status. Tech support just dreadful and most of it is via email with 2 day lag and even then it takes them forever to understand the issue. Tech support said the app doesn’t work with Eero….I have used it with Eero for 6 years until recently when app stopped working. I would not recommend purchase of generator unless the app isn’t important.
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Needs work
Every time generator starts on power outage the app loses communication with the generator. The install and operators manuals both suggest a ups for the cable equipment. The developer should make the app restore communication instead of making the user buy a ups that should not be necessary with a standby generator. Fix your stupid app!!!
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Disappointed
This app is useless! I can no longer even log in!!
Limited functionality
Phone app doesn't like to function.
What’s going on
I never had issues logging into my acct. Now the app freezes when I try to open it. Garbage
Always offline
Tech support is nonexistent
Junk
For what should be considered a mission-critical/life safety app, this app falls far short. Constantly logging out, doesn’t refresh on the fly. I don’t trust using it unless I can see & hear the generator. It’s worthless if you’re not right there with it.
Nonstop connection issues
As others have said, the generator itself is awesome, but this app and all the supporting tech side of Cummins have been a disaster. Mine is constantly disconnected, which I can only seem to fix by opening the case up, unplugging it and plugging it back in. Such a disappointment.
The worst app you could ever be forced to use
This app is terrible starting with the convoluted way they make you login which often ends yo locking you out for over an hour. This is a generator that is used for emergencies. You can’t spend hours just trying to get into the app.
Low effort app
You would think a company that is the size of Cummins would be able to produce a decent app. This is just sad.
Constantly disconnecting!
Absolutely completely annoying. The app is always disconnecting from the generator and the company will tell you some garbage about how you need to turn everything off unplug everything wait 15 minutes blah blah blah. The app is garbage and hasn’t been updated in forever. Cummins needs to do better. Useless.
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Password
App constantly forgets password and the info is not stored in phone settings
Subpar
I’m so tired of my generator starting up unexpectedly because I cannot schedule monthly maintenance checks from the app, so the generator starts whenever it wants, this morning it started at 5:30am. For the past two weeks all I’ve gotten is an error message when I log into the app and try to do anything. What’s sad is this is supposed to be an updated version of their app, but they have taken a bad app and made it worse.
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Glitchy
If I knew that Cummins would not be on top of their app development I would not have purchased their generator. Difficulties logging in, no options for how to log in and limited use of app is very disappointing.
Still can’t log in
When I first got my two generators five years ago, this app worked just fine. I could monitor my generators and receive notification when they started and shut down. A couple years ago I had an issue that required a circuit board to be replaced. And that was the end of my ability to connect or even login. And yes, I did get assistance from My serviceman. So this new update was supposed to combine your login with the website and the app. Well, I’ve always been able to login at the website but not the app so I followed their instructions and repeated them three times and contacted Support, but I still can’t login like everybody else. I just get the login screen over and over again. They know they have this ongoing issue but!!!
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Latest app buggy and graphical presentation is bad
Latest update got a much worse graphical presentation than it was previously. It’s like if it was not made for the iphone on the latest IOS 17.6.1.
Also, got an error message that is popping up each time I open the app. Cannot upload the screenshot here but it makes me lack confidence on the usability of the app itself.
Also, got an error message that is popping up each time I open the app. Cannot upload the screenshot here but it makes me lack confidence on the usability of the app itself.
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New update seems fine
Listen - this app is just to monitor your generator. It doesn’t need to do much. I just had a Cummins genset installed, 7 days after v9.0 launched in the App Store. Seems fine to me. No issues so far.
Fonctionne pas sur iPhone! Juste sur l’ordinateur fixe!
L’application ne fonctionne pas! Cummins a pas les moyens de faire une application qui fonctionne?
