Cureatr Mobile

No link for support through the app

Email address for support is invalid

App can be quite clunky

Doesn’t have a search function

Impossible to find old messages

Hard to use

Cannot find teammates when searching

Unable to add patient icon

No IT follow up after emailed for assistance

Visavility issues (font too small, bad contrast)

Cannot figure out how to use it

App is basic at best

Volume of messages stored to device takes up too much space

New change in display makes it impossible to read patient name

Patient name obscured by black background

Subject line background is black while font is dark gray

Difficult to see which patient is being referenced

Does not show new messages until going to Account screen, then back to Message screen

Messages are constantly disappearing

Text and schedule constantly deleted

Other coworkers have the same problem

Drops off line inexplicably

Sends a series of 1s instead of numbers

Ringer selection does not work

Generic iPhone notification ping plays instead of selected ringer

Login is cumbersome

App won’t stay active

Notifications are buggy

Batches of messages coming in, not in real time

iPad app is not compatible

Missed pages in the car due to phone notification not going off while plugged into CarPlay

Phone notification not going off while plugged into CarPlay

Should work in do not disturb mode

Pages come through in do not disturb mode

Inconsistent notifications

Notifications often do not sound

Caused delays and other problems with patient care

App never works

Get a notification but then an error message (SAML error)

No one can ever fix the problem

Won’t stop asking to turn on notifications

Unreliable long press for phone numbers

Sometimes long press launches phone app, other times select text feature

App auto logs out every few days if no activity

End up missing messages

No sounds

No alerts

Nothing

Very quiet and short jingle

Cannot at all depend on this app

Should be able to temporarily shut off without receiving all pages when on vacation

Auto logs out of account

Push notifications stop

Doesn’t alert user it’s logged out

Presents a danger to patient care

Before update allowed direct calls by tapping number, now asks to select method and confirm

Made the whole process unnecessarily tedious

Cannot delete pages, only archive them

Even when marked 'off duty', still get pages

On duty/busy/away options do not function

Messages still come through no matter what

App does not always alert the user when a page comes in

Pages are missed

Medical care has suffered

Moved back to physical pagers

Developer should be able to fix this bug easily, but has not done so

Does not notify when phone on silent or vibrate

When scrubbed in the OR, nurses must access phone to read messages

Assuming phone is actually set to audible notifications

When in clinic or meetings and phone is on vibrate, it does not notify at all

Pages still come through when marked as off duty

Seems like you can never actually be off call with this system

Difficult to get any customer support

Communication tool for clinic is down

No way to correct login issues

Cannot get pages via the app overnight when on call

Have to depend on pager

Basic app with a few frills and extra features

Needs do not disturb integration

Battery wears off sooner than it should

Not possible to delete read, seen, old messages

Archive them so you do not see them but they are still in your phone

Eventually end up with thousands of useless messages

Decided not to use this application because I do not want to fill the phone memory with unneeded messages

If you delete the application and install it again you can not get rid of all these messages which are not longer needed

Do not reliably receive notifications when I have messages

Logs me out every few days

Have to enter credentials over and over again

No option to use Touch ID

Alert sounds from phone pages can not be controlled through the app

Customization settings only work for pages generated through the app (not through a phone page)

Hope they fix this soon

Nickname is taken error when trying to submit review

Review is gone after clicking send

No customer support

No one responds to me about how to delete messages

Too easy to miss alerts

Only alerts once

Easy to miss it and then it stays missed

Should have option to alert until you respond

Not accurate with respect to deleting the notification once you've looked at an alert

Phone book setup could be easier

Need more intrusive noises

Cannot delete all messages

Extremely annoying

Do not use the app due to this

Took a good system and made it awful

App does not always alert the user when a page comes in

Pages are missed

Medical care has suffered

Moved back to physical pagers

Developer should be able to fix this bug easily, but it has not done so

Does not notify when phone on silent or vibrate

When scrubbed in the OR, nurses must access your phone to read messages

Assuming your phone is actually set to audible notifications

When in clinic or meetings and your phone is on vibrate, it does not notify you at all

USELESS and a patient safety issue waiting to happen

Pages still come through when you are marked as off duty

Seems like you can never actually be off call with this system no matter what you do

Difficult to get any customer support for this product

Communication tool for my clinic is down

No way to correct

Nice to be on call without my pager glued to my hip at home

If my hours are 8-5, it would be nice to set a schedule so I don’t have to change my status

Cannot get my pages via the app overnight when I’m on call

So I have to depend on my pager

Works OK, but a very basic app with a few frills and extra features

Would be nice to be able to use the multiple iPhone sounds as notifications

It also needs to not disturb integration

It also needs do not disturb integration

Noticed my iphone’s battery wears off sooner than it should be

Heard some others complaining similar issues

Application works well, however it is not possible to delete read, seen, old messages

You can archive them so you do not see them but they are still in your phone

Eventually you end up with thousands of useless messages

Decided not to use this application because I do not want to fill the phone memory with unneeded messages

If you delete the application and install it again you can not get rid of all these messages which are not longer needed

I don’t reliably receive notifications when I have messages

It logs me out every few days

So I have to enter my credentials over and over again

No option to use Touch ID

This seemingly could be good, but I am overall dissatisfied

I wish our organization used a different product

I don’t see any indication that this app supports it

To have that capability would take this review to 5 stars

App has a serious flaw in that the alert sounds from phone pages can not be controlled through the app

The customization settings only work for pages generated through the app (not through a phone page)

I hope they fix this soon

I get a window that says my nickname is taken - but I doubt that from what I've chosen - and my review is gone

Last attempt here

App is ok but apparently there is no customer support

All I want to know is how to delete messages rather than archive them and no one responds to me

Too easy to miss alerts

Need more intrusive noises

Only alerts once

Easy to miss it and then it stays missed

Should have option to alert until you respond

Not accurate with respect to deleting the notification once you've looked at an alert

Phone book setup could be easier

Cannot delete all messages

Extremely annoying

I don’t use the app due to this

Took a good system and made it awful

App does not always alert the user when a page comes in

Pages are missed

Medical care has suffered

Our department is infuriated

We have now moved back to physical pagers, which is absurd

The developer should be able to fix this bug easily, but it has not done so

Useless if does not notify when phone on silent or vibrate

When scrubbed in the OR, nurses must access your phone to read messages

Assuming your phone is actually set to audible notifications

When in clinic or meetings and your phone is on vibrate, it does not notify you at all

USELESS and a patient safety issue waiting to happen

Previously didn’t need to carry pager as all pages were forwarded as text messages to your phone

But not any longer

The fact that pages still come through when you are marked as off duty and covered by someone else is ridiculous

Seems like you can never actually be off call with this system no matter what you do

I have attempted to download and reinstall this app many times to fix a login issues

My IT department cannot fix it since it’s in their end

It’s very difficult to get any customer support for this product

My communication tool for my clinic is down

No way to correct

It’s nice to be on call without my pager glued to my hip at home

Two things that would be nice is some sort of schedule integration

If my hours are 8-5, it would be nice to set a schedule so I don’t have to change my status

Another request is the do not disturb feature on my phone

I can’t get my pages via the app overnight when I’m on call

So I have to depend on my pager

Works OK, but a very basic app with a few frills and extra features

Would be nice to be able to use the multiple iPhone sounds as notifications

It also needs to not disturb integration

It also needs do not disturb integration

However noticed my iphone’s battery wears off sooner than it should be

Heard some others complaining similar issues

Application works well, however it is not possible to delete read, seen, old messages

You can archive them so you do not see them but they are still in your phone

Eventually you end up with thousands of useless messages

I decided not to use this application because I do not want to fill the phone memory with unneeded messages

If you delete the application and install it again you can not get rid of all these messages which are not longer needed

I don’t reliably receive notifications when I have messages

It logs me out every few days

So I have to enter my credentials over and over again

No option to use Touch ID

This seemingly could be good, but I am overall dissatisfied

I wish our organization used a different product

I don’t see any indication that this app supports it

To have that capability would take this review to 5 stars

App has a serious flaw in that the alert sounds from phone pages can not be controlled through the app

The customization settings only work for pages generated through the app (not through a phone page)

I hope they fix this soon

I get a window that says my nickname is taken - but I doubt that from what I've chosen - and my review is gone

Last attempt here

App is ok but apparently there is no customer support

All I want to know is how to delete messages rather than archive them and no one responds to me

Too easy to miss alerts

Need more intrusive noises

Only alerts once

Easy to miss it and then it stays missed

Should have option to alert until you respond

Not accurate with respect to deleting the notification once you've looked at an alert

Phone book setup could be easier

Cannot delete all messages

Extremely annoying

I don’t use the app due to this

Took a good system and made it awful

App does not always alert the user when a page comes in

Pages are missed

Medical care has suffered

Our department is infuriated

We have now moved back to physical pagers, which is absurd

The developer should be able to fix this bug easily, but it has not done so

Useless if does not notify when phone on silent or vibrate

When scrubbed in the OR, nurses must access your phone to read messages

Assuming your phone is actually set to audible notifications

When in clinic or meetings and your phone is on vibrate, it does not notify you at all

USELESS and a patient safety issue waiting to happen

Previously didn’t need to carry pager as all pages were forwarded as text messages to your phone

But not any longer

The fact that pages still come through when you are marked as off duty and covered by someone else is ridiculous

Seems like you can never actually be off call with this system no matter what you do

I have attempted to download and reinstall this app many times to fix a login issues

My IT department cannot fix it since it’s in their end

It’s very difficult to get any customer support for this product

My communication tool for my clinic is down

No way to correct

It’s nice to be on call without my pager glued to my hip at home

Two things that would be nice is some sort of schedule integration

If my hours are 8-5, it would be nice to set a schedule so I don’t have to change my status

Another request is the do not disturb feature on my phone

I can’t get my pages via the app overnight when I’m on call

So I have to depend on my pager

Works OK, but a very basic app with a few frills and extra features

Would be nice to be able to use the multiple iPhone sounds as notifications

It also needs to not disturb integration

It also needs do not disturb integration

However noticed my iphone’s battery wears off sooner than it should be

Heard some others complaining similar issues

Application works well, however it is not possible to delete read, seen, old messages

You can archive them so you do not see them but they are still in your phone

Eventually you end up with thousands of useless messages

I decided not to use this application because I do not want to fill the phone memory with unneeded messages

If you delete the application and install it again you can not get rid of all these messages which are not longer needed

I don’t reliably receive notifications when I have messages

It logs me out every few days

So I have to enter my credentials over and over again

No option to use Touch ID

This seemingly could be good, but I am overall dissatisfied

I wish our organization used a different product

I don’t see any indication that this app supports it

To have that capability would take this review to 5 stars

App has a serious flaw in that the alert sounds from phone pages can not be controlled through the app

The customization settings only work for pages generated through the app (not through a phone page)

I hope they fix this soon

I get a window that says my nickname is taken - but I doubt that from what I've chosen - and my review is gone

Last attempt here

App is ok but apparently there is no customer support

All I want to know is how to delete messages rather than archive them and no one responds to me

Too easy to miss alerts

Need more intrusive noises

Only alerts once

Easy to miss it and then it stays missed

Should have option to alert until you respond

Not accurate with respect to deleting the notification once you've looked at an alert

Phone book setup could be easier

Cannot delete all messages

Extremely annoying

I don’t use the app due to this

Took a good system and made it awful

App does not always alert the user when a page comes in

Pages are missed

Medical care has suffered

Our department is infuriated

We have now moved back to physical pagers, which is absurd

The developer should be able to fix this bug easily, but it has not done so

Useless if does not notify when phone on silent or vibrate

When scrubbed in the OR, nurses must access your phone to read messages

Assuming your phone is actually set to audible notifications

When in clinic or meetings and your phone is on vibrate, it does not notify you at all

USELESS and a patient safety issue waiting to happen

Previously didn’t need to carry pager as all pages were forwarded as text messages to your phone

But not any longer

The fact that pages still come through when you are marked as off duty and covered by someone else is ridiculous

Seems like you can never actually be off call with this system no matter what you do

I have attempted to download and reinstall this app many times to fix a login issues

My IT department cannot fix it since it’s in their end

It’s very difficult to get any customer support for this product

My communication tool for my clinic is down

No way to correct

It’s nice to be on call without my pager glued to my hip at home

Two things that would be nice is some sort of schedule integration

If my hours are 8-5, it would be nice to set a schedule so I don’t have to change my status

Another request is the do not disturb feature on my phone

I can’t get my pages via the app overnight when I’m on call

So I have to depend on my pager

Works OK, but a very basic app with a few frills and extra features

Would be nice to be able to use the multiple iPhone sounds as notifications

It also needs to not disturb integration

It also needs do not disturb integration

However noticed my iphone’s battery wears off sooner than it should be

Heard some others complaining similar issues

Application works well, however it is not possible to delete read, seen, old messages

You can archive them so you do not see them but they are still in your phone

Eventually you end up with thousands of useless messages

I decided not to use this application because I do not want to fill the phone memory with unneeded messages

If you delete the application and install it again you can not get rid of all these messages which are not longer needed

I don’t reliably receive notifications when I have messages

It logs me out every few days

So I have to enter my credentials over and over again

No option to use Touch ID

This seemingly could be good, but I am overall dissatisfied

I wish our organization used a different product

I don’t see any indication that this app supports it

To have that capability would take this review to 5 stars

App has a serious flaw in that the alert sounds from phone pages can not be controlled through the app

The customization settings only work for pages generated through the app (not through a phone page)

I hope they fix this soon

I get a window that says my nickname is taken - but I doubt that from what I've chosen - and my review is gone

Last attempt here

App is ok but apparently there is no customer support

All I want to know is how to delete messages rather than archive them and no one responds to me

Search function for old messages

Mark message as 'unread' function

Patient search option

Ability to not receive notifications when off duty

Archive messages received when marked as off duty

Ability to take phone pictures from photo library

Attach files in mobile version

Set dates and times to automatically activate/deactivate

Compatible iPad app

CarPlay app

Read-aloud function

Easier to callback a txt paged number by selecting from message

Single tap on phone number to dial

Apple Watch feature

Delete pages option

Temporarily shut off without receiving pages

Critical notification in iOS

Schedule integration

Do not disturb integration

Change status functionality (e.g., unavailable, do not disturb)

Option to alert until responded to

More intrusive noises for alerts

Accurate deletion of notifications

Easier phone book setup

Ability to set schedule for automatic status changes

Long or non-stop tone for urgent messages

Dark mode option

Advanced analytics dashboard

Two-way communication

Customizable notification sounds

Ability to delete messages instead of archiving

Support for multiple devices simultaneously