Solid Travel Partner
I love this company. Firstly I find it great vale and transparent regarding costs of purchases. Secondly it is safe: card was very easy to cancel when mine was stolen. I also received great support when a restaurant mistakenly charged me twice. I received sympathetic and effective help from some great Currensea staff (thank you Rhys, Jayden and Kiara for your kind help).
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Great experience today
I had an issue with an amount on my account. I contacted the help desk and within a few minutes I got a response saying it was being looked into. Then a while later Tessie contacted me with the information in required. The whole thing was seamless and I was very grateful for the support I got. Thank you
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Great support
Great support received by kiara when I was struggling to relink my bank account after app updates. Many thanks
Great service
Very happy with this card and Radostina was very helpful when I applied to up my spend limit
Great
I have been very impressed with the card and App. I like that you get an email pretty much straight away when you have made a purchase. Thank you
Fantastic
Always use this via my mobile wallet. So easy and saves you money too.
App lacking statement export
Card is good but App is rather simplistic. Badly missing is the ability to export statements e.g. as a pdf so you could keep a permanent record or use as proof of expenditure. Every other credit or debit card provides this basic facility.
After update in Apr 26 it no longer runs on my ipad - crashes on opening.
After update in Apr 26 it no longer runs on my ipad - crashes on opening.
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Effortlessly is the right word
Very happy with this card which was recommended by a friend. Love the fact I am not paying any bank charges! After each transaction the information given is extremely helpful and makes keeping track of spending very easy!
Excellent Trouble Shooting
Had issue getting the card into Apple Wallet . Mustafa persevered and identified the issue.
Hopeless
Second time away same problem was assured when rang last time my card would be okay from then on, am in Barbados unable to use when return to uk will ring again .
Last time e/ mailed, time they responded were back in uk telling me all was sorted .
Worked great until it went wrong,
Last time e/ mailed, time they responded were back in uk telling me all was sorted .
Worked great until it went wrong,
App crashes when approving
Generally a good system but when asked for an approval the app keeps crashing. Using an up to date IPhone 15 but they suggest my phone isn’t up to it. Limited support when things go wrong.
Response to developer response: I do in fact have an IPhone 15 and yes it is up to date. You have requested a screen recoding showing the app crashing (the screen simply turns black when the app starts). I can only do that when there is a purchase to approve - so that’s not likely anytime soon. Initially you initially wanted a screen shot and when I pointed out that would be a screen shot of a completely black screen you saw some sense. Now you want a screen recording of a black screen.
Seems they can’t find the issue, so for me the 1 star is accurate.
Response to developer response: I do in fact have an IPhone 15 and yes it is up to date. You have requested a screen recoding showing the app crashing (the screen simply turns black when the app starts). I can only do that when there is a purchase to approve - so that’s not likely anytime soon. Initially you initially wanted a screen shot and when I pointed out that would be a screen shot of a completely black screen you saw some sense. Now you want a screen recording of a black screen.
Seems they can’t find the issue, so for me the 1 star is accurate.
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Utterly Useless
Arrived in Malta late at night. Purchased four chocolate bars from a vending machine, total cost of £7.
Received email the next day stating that my card had been suspended due to a high volume unusual activity!
Additionally, they won’t allow me to unsuspend my card in the app and I need to contact them and provide personal information to regain access to my own money!
Given that the whole purpose of obtaining this card is to enable you to use it whilst you’re abroad, this is as fundamental a failure as it’s possible to get.
The fact that they find the purchase of four chocolate bars totalling £7 to be a high volume of suspicious activity, is simply astonishing.
So I won’t be providing them with my security details, as I’ve lost all faith in them as a serious company. Instead I’ll be closing my account with them and moving to one of their competitors, who won’t go into full panic mode at the prospect of me buying four chocolate bars costing £1.75 each from a vending machine, whilst using my own money to do so.
Received email the next day stating that my card had been suspended due to a high volume unusual activity!
Additionally, they won’t allow me to unsuspend my card in the app and I need to contact them and provide personal information to regain access to my own money!
Given that the whole purpose of obtaining this card is to enable you to use it whilst you’re abroad, this is as fundamental a failure as it’s possible to get.
The fact that they find the purchase of four chocolate bars totalling £7 to be a high volume of suspicious activity, is simply astonishing.
So I won’t be providing them with my security details, as I’ve lost all faith in them as a serious company. Instead I’ll be closing my account with them and moving to one of their competitors, who won’t go into full panic mode at the prospect of me buying four chocolate bars costing £1.75 each from a vending machine, whilst using my own money to do so.
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Excellent service
Excellent, saving money and see what I have spent pretty much instantly. A great help keeping check on my finances.
False charges
Keeps telling my to enter my pin as my card declined so I gave up on the items then charged me anyway saying it’s an offline transaction
Does what says on the tin.
Seamless. Just getting one for the Mrs now.
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Wilkson
Zoi
Poor customer service
Had to get a replacement card - can’t validate it as there is something wrong at the Currensea end which stops the email containing the OTP being sent. Customer Service serially misunderstand the issue and take days to respond. Closed the account and cut up the card.
Ease of use
Travel card
Customer Service
Great card to use. Noticed some duplicate charges for a purchase I had made. Contacted Customer Service (Mustafa) who resolved the issue both quickly and satisfactorily. Excellent response.
