Simple and straightforward
Only thing that would be better is if the direct debit payments could be consolidated into a separate payment each day. Eg let’s say I make 5 transactions on Monday - rather than have 5 DD payments, it would be good to have just the one consolidated one - totally understand why this probably isn’t practical.
If you have Santander don’t bother
Response from developer
Thanks for taking the time to leave a review. We're really sorry to hear this caught you out just as you were preparing to use your card. The issue is due to a recent change Santander made to its Open Banking platform. As part of this update, customers needed to refresh the connection between their Santander account and Currensea by Santander's deadline. To help keep customers informed, we sent multiple emails ahead of the deadline explaining the change and what action was needed. If you missed the deadline, don't worry – your account simply needs to be re-linked before you can use your card again. We appreciate this wasn't the experience you were expecting, especially if you only use your card for holidays, and we're sorry for the inconvenience. Our support team has already been in touch and will be happy to help you get everything re-linked so your card is ready for your next trip. Best wishes, Currensea Team
Solid Travel Partner
Great experience today
Great support
Great service
Great
Fantastic
App lacking statement export
After update in Apr 26 it no longer runs on my ipad - crashes on opening.
Effortlessly is the right word
Excellent Trouble Shooting
Hopeless
Last time e/ mailed, time they responded were back in uk telling me all was sorted .
Worked great until it went wrong,
App crashes when approving
Response to developer response: I do in fact have an IPhone 15 and yes it is up to date. You have requested a screen recoding showing the app crashing (the screen simply turns black when the app starts). I can only do that when there is a purchase to approve - so that’s not likely anytime soon. Initially you initially wanted a screen shot and when I pointed out that would be a screen shot of a completely black screen you saw some sense. Now you want a screen recording of a black screen.
Seems they can’t find the issue, so for me the 1 star is accurate.
Response from developer
Hello Matt, Thank you for taking the time to leave a review and we are sorry to hear that you are experiencing issues with the app. We can confirm that no other customer has reported any issues with the app. We can see that you have raised a ticket with us and one of our team members is assisting you. We noticed that you have mentioned iPhone 15 in your review whereas you have mentioned iPhone 13 in the ticket you have raised with us. In any case, both are supported by us. As we mentioned, our team member has reached out to you and requested a screen recording; this will assist us greatly in trouble shooting the issue. Best wishes, Currensea Team
Utterly Useless
Received email the next day stating that my card had been suspended due to a high volume unusual activity!
Additionally, they won’t allow me to unsuspend my card in the app and I need to contact them and provide personal information to regain access to my own money!
Given that the whole purpose of obtaining this card is to enable you to use it whilst you’re abroad, this is as fundamental a failure as it’s possible to get.
The fact that they find the purchase of four chocolate bars totalling £7 to be a high volume of suspicious activity, is simply astonishing.
So I won’t be providing them with my security details, as I’ve lost all faith in them as a serious company. Instead I’ll be closing my account with them and moving to one of their competitors, who won’t go into full panic mode at the prospect of me buying four chocolate bars costing £1.75 each from a vending machine, whilst using my own money to do so.
Response from developer
Hello, Thank you for taking the time to leave a review and we are very sorry to hear that you were inconvenienced due to your card being frozen. We are unable to locate your account due to the limited credentials we see here; but we will try to address your concerns in a holistic manner. As you can appreciate, our fraud engine runs in the background and flags any transactions that may fall in its realm. We can't divulge any details about this fraud engine; but please be assured that these guardrails are in place as a safety measure to protect our customers from any possible fraudulent transactions. And it's important to point out that what may start as the most harmless and innocuous transaction (e.g. in your case, a few chocolate bars), can sometimes be followed by fraudulent transactions and one can be completely blindsided. This is what we are trying to protect our customers from. We can assure you that we do our utmost to find the right balance between putting in place such security measures and the possible inconvenience it may sometimes cause our customers. Again, we sincerely apologise for the inconvenience this has caused you. Best wishes, Currensea Team
