Slow to load, offline access not available
Buggy app
Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would please get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can try and resolve this issue. Many thanks
Cumbersome and not content not available offline
The app itself is less user friendly than previous app.
The biggest issue however is, even if the magazine is downloaded, it is not possible to view content if not connected to Internet. That means useless for when in places with limited connection, flights, overseas where can’t get data allowance etc.
It should not be a challenge to fix.
Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can try and help you with this issue. Many thanks
Why do I need to Login?
Magazine let down by the app.
And reading the articles once out of internet is unstable and slow.
Yes I do download for offline purpose.
Very disappointing and a bad reflection on the publication itself.
Response from developer
Thank you for getting in touch. Apologies you're having trouble with your App offline, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can advise you regarding this issue. Many thanks
Absolute rubbish
Response from developer
Hi there, we're so sorry to hear you have lost access to your issues. Can you please confirm you've registered your email address inside the app, if the email address has not been registered this will be why the password reset is not working. If you continue to experience problems please email us at appsupport@immediate.co.uk and we will be able to help your further. Many thanks
Worked fine for years now doesn’t
Final straw in a ever decreasing quality app. Subscription cancelled
Response from developer
Hi there, we are so sorry to hear of the problems you are having. Can I confirm the support email address you contacted was appsupport@immediate.co.uk? Please could you send screenshots of the issues you are experiencing in the app with details of the device you are using to this email address and our team will be able to investigate this for you. Many thanks
App is worst ever
To top it all off, their support offers no way to contact them.
After all this time, I just cancelled. Their management is apparently clueless and arrogant. Look at the dates of my comments and their response. They’re not the least bit interested in helping customers. I even went to their Facebook page to complain and they never responded. Take your money elsewhere. Cycling Plus is now run by losers and rip-off artists.
Response from developer
We are very sorry that you do not like the new format. We carried out a lot of user testing before making this change and we feel that this solution offers the best reading experience for customers across all of the different screen sizes on Apple devices. If you would like to give feedback on a specific feature please feel free to contact us using the in-app support form. We will check the information in the FAQ and make sure it is up to date. We will also pass on your feedback to the apropriate people - we are monitoring our customers' reaction to the new format carefully at this time and will consider all suggestions equally.
Worked for a while now rubbish.
Good magazine, pity cant see it
Problems in downloading subscribed issues
Showing Match of the Day
Apple confirmed the server app refers too (owned by app developer) is empty.
Match of the Day Magazine?!
Montagner1963
But I don’t find a way to send it to any files to my PC
The best
Was great, now crashing all the time and I can't get help
It may be that my iPad is getting on a bit, but when I emailed the address on their website to get some help it got bounced back.
In this day and age, that is not acceptable.
If I can get some help, I'm likely to flip my score.
Easy to use
Response from developer
Thanks for your feedback and great to hear you're enjoying our digital edition :)
