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Premium Subscriber Issues - Unable to access data or use app
I’ve been a Premium Annual Subscriber for over a year now. As someone who has ADHD and a child with autism, this app was amazing. When it was functional. I experienced several glitches over the months such as tasks or notes not saving, or when trying to edit something it froze and kicked me out, only to have lost all progress once I restarted the app.
That being said, I tried outsmarting the bugs every now and then, screenshotting something of my notes in the case I lost it all (which I shouldn’t have to do…), and I’m glad I was able to save a couple things. Sadly, a majority I did not. Couple weeks ago the app lost all functionality and will not allow me to access ANYTHING on the app. Including my profile settings. Even after installing the latest update. It won’t open or view anything… There are many critical and personal financial logs, notes, diary entries, projects, etc that I need access to immediately.
I reached out to customer support (as suggested via email) day or two after it failed to let me access my data. No response. Followed up a week later (couple days ago as of 6/11/26), still nothing. Messaged on Facebook. Nothing. Wrote a review on here (initially 6/3/26) and Facebook (which I never do, but since it looked like a majority of Brite responding was more prompt to those leaving 1 star negative reviews) in hopes that would facilitate and expedite my inquiries. Nada.
Now I see constant update posts being funneled on Facebook. I understand sometimes various team members may have different tasks or whatever the case may be, I understand that. But as someone who helps contribute financial support to an app that is suppose to be helpful… the least someone could do is touch base. A little communication goes a long way. I just want to know I haven’t lost everything and my data is still synced to their servers so I can retrieve it.
I would HIGHLY recommend doing some research BEFORE committing to ANY kind of subscription with the app, at least until they can be more reliable and organized. As much as I have truly loved everything the app has to offer and have put extensive dedication and work into it… it’s discouraging and frankly frustrating that there has been no amount of accountability or assistance to resolve any issues to the lack of consistent reliable functionality and my inaccessibility of this app.
As great as this app could be, I think the focus needs to be less on continually pushing updates and AI and prioritizing that basic functionality of the app itself is sound and reliable… and possibly a bit better communication. Especially for those who are financially supporting your app…
Unfortunately at this time, I will be cancelling my subscription until I’ve been given any kind of reassurance things will be made right. I’ve been extremely patient and hopeful, but it only extends for so long. Sorry for the long wind but had to express my frustration and hopefully spare someone from experiencing the same thing. Thank you for coming to my rant sesh. God bless 🙏🏻
Lies upon lies
Everything I’ve been looking for!
Terrible App & Customer Service
No real support
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Freezing
Lost everything
Лучшее приложение для планирования
The best features but please improve the basics
Question overload before you start
Полезное приложение
Мне понравился понятный интерфейс и большое количество функций
Along With High Hopes, Discovered Equal Parts Potential & Problems!
Now, the app does include nearly every feature that I could ask for in a robust daily planner, but it doesn’t appear as if their QA process is able to catch many smaller (and a couple of the larger) bugs before pushing a release out to the public. Additionally, we have come to expect integrations to work out-of-the-box, yet there were issues when pulling in my existing Google Calendar. Sadly, I have not experienced such issues with other apps, even those that appeared far less sophisticated. That’s never a good look for a paid, commercial app.
I do believe that this app has massive potential, so I will list a brief overview of some of the bugs and concerns that I experienced in just the first 24 hours. If these could be consistently addressed going forward, I am still willing to giving it another go and changing my rating accordingly.
1. Before starting on the technical issues, I was directed to a Russian (.ru) payment gateway directly via the app menu. I get that multiple payment systems are needed in some apps, but this appeared rather sketchy!
2. After connecting my Google Calendar, I could only see a limited amount of past and future scheduled events! That makes no sense as it’s something people regularly need access to!
3. Select fields such as preexisting addresses were missing from my Google Calendar and it’s not practical to have to add them back in by hand!
4. The schedule would display “It seems, your schedule is overlapping,” however that particular event had both a start and stop time, no events immediately before or after it, and this was an event from my Google Calendar.
5. I accidentally tapped the focus timer at the bottom of the above event, but I could not get it to cancel no matter what I tried! Tapping “Continue” and “Remove” did absolutely nothing, even restarting the app did not help.
6. When trying to initially tweak my homepage, I had to manually refresh to see the changes, even simple ones like changing the icons to individual sections! That’s an extremely easy item to code and something that most people would expect to be automated. I initially thought it simply was not working at all until trying the manual refresh!
7. I don’t know if it’s a bug, but it just feels incomplete as tapping on any day in the weather doesn’t return details. I was expecting to see something as weather conditions change throughout the day.
This is where I will have to stop as I’m running out of space to complete this review. I do want to reiterate that there’s some things that I really do like a lot. The list options, especially having ADHD-friendly ones is nothing short of awesome! If the bugs could get worked out, especially those dealing with integrations (and I only tried one), this could be an outstanding daily driver!
Additionally, what’s up with a .ru payment page being in the app?! 🤔
Очень сильно ключит
Sync issues and Customer Service
Best app for everything in one but.. updates and fixes please would be awesome.
Though, the fighters still aren’t working and haven’t for years. Could u please fix this, as this app has tons and huge potential and don’t want to be paying for it if things aren’t fixed.
Please fix them. Thank u. Awesome app guys! Best one yet and I’m unsure why it doesn’t come up as a main app for all-round task, calendar, goals, projects, and all lifestyle planning and tracking etc.
PLEASE PLEASE FIX THE ISSUES WITH IT and continue to! It’s amazing and i want to use it so the time and make it my go-to app but not being able to do what the extras are there to do, without them being fixed it deters me from using it, as I’m the type of person who needs to be able to see everything and main things without even opening it.
That would be awesome!
Thank u for such an awesome APP!.
Great job guys!.
I love how i can edit the background and make it all colourful too. Really helps with the excitement around using it so the time.
Keep up the awesome work u guys do on it to continually improve it!. Well done!. I must say - best all-round app EVER!.
