Worst company ever
Find someone else. There’s no communication with anyone from Daisy. They send out assessment notices without telling you exactly what the money is for. I swear I think they’re just pulling numbers out of the air. Legally, they’re supposed to send documents if requested, and they refuse. You can only use this stupid app to communicate with them. We’ve had several issues. And there’s no one to call.
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Incompetent
Do not use this service for your building if your want good service with your financial information
Rejects COI without reason
Makes it really difficult to plan any deliveries and work on the apartment. I wish our building never have chosen them.
It’s vibe coded and it shows
Very buggy app that uses too much low quality AI summarization. Difficult to navigate threads on tickets or track if anything is being done once a ticket is submitted. Tickets can be untouched for days with no follow up.
Just a black hole of AI
It is impossible to get any response from this app besides an AI automated response. You ask it anything you will get a response saying we will look into it, and it will open a ticket. In 3 days the ticket will be closed, and the issue resolved with not action or communication. This process so far has cycles indefinitely.
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Worst management company in all my years in NYC
It is impossible to get a response from these guys. I have a wrong statement from them and late fees have been piling up, all I can get is an automated bot telling me they will look into the issue. Most frustrating app in the world.
Be prepared to see previous owners payment history
The Daisy App shows previous owners’ payment history in the Home App screen instead current owner’s.
Rejects COI without reason
Makes it really difficult to plan any deliveries and work on the apartment. I wish our building never have chosen them.
Buggy app
It used to work. With bugs (ex: would keep kicking me out of the groups) but it worked.. now it logged me off completely and cant log in.. said my acct needs verification, which it got verified (confimed via email), and the app still says needs verification (even after a reinstall).. can not use the app now
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Daisy and the app have been good for our co-op
Our previous management company had nothing like this. It really makes living in the building easier, because before we had to just call, call, and call, and rarely get a response, and now it just takes a couple seconds.
Poor Management Jeopardizes Health
The AC in our building hasn’t been working for over 15 hours while a 100+ degree heat wave is going on. We have been told that the problem would be fixed promptly only to have the heat persist with silence from Daisy. The apartments are boiling hot with no end in sight. This isn’t the first time we’ve had this problem and it is absolutely inexcusable that we aren’t being given updates. This will lead to critical health issues for pets, children, and the elderly if not solved ASAP.
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Nope.
The app is relatively useless, as is the service. It allows you to register maintenance requests and view buildingwide announcements- however those announcements do not include important information all need to know (like that the elevator is out or there is no hot water) or timelines for repairs. They claim to manage over 100 buildings in the city but took two days to dispatch a plumber, which if they don’t have one on staff, I’d imagine could quickly find one. (My Google search of emergency plumbers nyc gave hundreds of options) Let’s see how long it takes them to send a locksmith to repair our broken front door. Tell your board not to bother with this app or company.
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Inexplicably bad
The app is just inexplicably bad, looks like it should be straightforward but is not at all. Company is impossible to get ahold of and not good at management.
Bad onboarding experience
Wish I could tell you how the app is but I can’t actually get in. A few notes when you can’t register:
-‘Contact us’ button doesn’t work. Doesn’t take you anywhere — it’s a dead end.
-When you contact customer service you get a different reply each time on the same thread
-No acknowledgement of sensitive docs received
-No guidance on resolution outside of ‘it takes a few days’
My advice, don’t sell yourself as a proptech company when the reality is that you’re just putting branding on a third party UI/platform. Fix your onboarding.
-‘Contact us’ button doesn’t work. Doesn’t take you anywhere — it’s a dead end.
-When you contact customer service you get a different reply each time on the same thread
-No acknowledgement of sensitive docs received
-No guidance on resolution outside of ‘it takes a few days’
My advice, don’t sell yourself as a proptech company when the reality is that you’re just putting branding on a third party UI/platform. Fix your onboarding.
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Life made simple
The maintenance company is incredibly reliable, they respond within minutes. This app has everything you need simplified, I can tell the staff goes above and beyond for their clients. Rarely experienced such follow through, highly recommend
Horrible Management Company
Understanding that all things are moving digitally, this so far seems to be a failed attempt at building management. I’m a real estate agent here in NYC attempting to reach out for material information regarding a sale for an interested party.
1st: They never answer the phone and will attempt to call back in 24hrs or so. Even when they call you back you are told to email them for the most basic information about the building. Other management companies have a dedicated representative for the building that answers calls and emails in a more timely manner.
2nd: Requesting information from their website about a building 2 times now. Someone finally called me after leaving a voicemail and told me that their was no request for information from their site. This is now 2 weeks going. Person who called wasn’t even in charge of the building, but an operator that told me to email them directly.
3rd: Emailed directly and didn’t received a response until day 2 in which they asked what I needed answered. Explained I was an agent requesting sales application, maintenance, assessments, sublet policy, etc. Radio silence for 4 days now. Person who emailed me was also an operator telling me to email transfers department.
This is such a horrible experience and service. They need to get their act together because quick response times is needed for real estate, period. We can potentially lose an interested party because of this and will cost my owner to lose more money in such a market.
Get your act together.
1st: They never answer the phone and will attempt to call back in 24hrs or so. Even when they call you back you are told to email them for the most basic information about the building. Other management companies have a dedicated representative for the building that answers calls and emails in a more timely manner.
2nd: Requesting information from their website about a building 2 times now. Someone finally called me after leaving a voicemail and told me that their was no request for information from their site. This is now 2 weeks going. Person who called wasn’t even in charge of the building, but an operator that told me to email them directly.
3rd: Emailed directly and didn’t received a response until day 2 in which they asked what I needed answered. Explained I was an agent requesting sales application, maintenance, assessments, sublet policy, etc. Radio silence for 4 days now. Person who emailed me was also an operator telling me to email transfers department.
This is such a horrible experience and service. They need to get their act together because quick response times is needed for real estate, period. We can potentially lose an interested party because of this and will cost my owner to lose more money in such a market.
Get your act together.
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Great app!
Makes the building and living experience seamless.
Response from developer
We’ve really valued all your feedback, and we’re so glad we were able to work with a great owner like you!
Highly recommended
User friendly, very easy to manage.
At first I was a bit upset about the switch but after I got used to it I can definitely say it’s the best thing !!
At first I was a bit upset about the switch but after I got used to it I can definitely say it’s the best thing !!
Horrible
completely incompetent and dishonest. They engage shady subcontractors and provide zero overside.
Response from developer
Hi there - Thanks for your feedback. This falls way below the high level of service we aim to deliver. We’d love to learn more about what happened so that we can work to provide you a more delightful experience moving forward. Would you mind reaching out to us via the chat in the Daisy app or email us at info@joindaisy.com to discuss further? We look forward to hearing from you! Best, The Daisy Team
