Poor Account Management
Response from Damac on title deeds a very slow and no one is assigned to you to deal with you despite investing a millions in their projects. There should be a dedicated account manager to deal with instead of chatbots and unknown agents. No "Human Touch"...
Response from developer
Hi, we are saddened to hear about your experience, and this is not the service we intend to provide. Kindly share your contact details with us via Facebook Inbox/Twitter DM, and our team will get in touch to provide the necessary support.
Glitchy
Glitchy app; not enough way for customers to follow up on tickets. Too much automated and AI communication, which is absolutely ridiculous. Not helpful . This app and system associated with it wastes TREMENDOUS amount of customers' time. No continuity of care. Every time Customer has to deal with a new representative who has No idea what happened before. Representatives' responses are not helpful. And there's no way for customers to follow up on the particular response, you actually try to make it more helpful.
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Response from developer
Hello, this is not the experience we want for our customers, and we regret the frustration caused by your experience. Please reach out to us via Facebook Inbox/Twitter DM with your contact details, and our team will assist you further.
Bad
Bad
Riad
Very complicated! The Virtual agent is stupid with limited options.
Maintenance
We have a warranty and the team keeps cancelling visits or they turn up and do not solve the issue after which I have to continuously follow up which is absolutely draining








