Terrible App
Absolutely garbage. Constantly signed out and when signing back in have to register all over again from scratch. Stupid app and even worse developers. Save yourself lots of time and headache and DO NOT DEAL WITH DAMAC!
Request
Can’t open any request on the app, no option and no very helpful from the team to help solve the issue
Maintenance
Needs an option for other
The Worst App and Customer Service Experience!
Absolutely terrible app! I raise support tickets, and they close them without resolving the issue. There is no proper follow-up, no accountability, and no genuine effort to help customers. It feels like the priority is to close tickets rather than solve problems.
For a company like DAMAC, this level of service is unacceptable. The app is frustrating, customer support is ineffective, and the overall experience is a complete disappointment.
One of the worst property management apps I have ever used. DAMAC seriously needs to improve its app and customer service.
For a company like DAMAC, this level of service is unacceptable. The app is frustrating, customer support is ineffective, and the overall experience is a complete disappointment.
One of the worst property management apps I have ever used. DAMAC seriously needs to improve its app and customer service.
Show more
Do not buy Damac
Damac have driven us completely mad with sub par AI that tells us that our direct debit monthly payment is overdue every single month for the last year…..when all they have to do is check the statement issued by them that says paid.
Takes about 14 emails to get a human, then they apologise….say it won’t happen again, agree to hopeless AI.
Then next month it all starts again.
Takes about 14 emails to get a human, then they apologise….say it won’t happen again, agree to hopeless AI.
Then next month it all starts again.
Show more
Poor Account Management
Response from Damac on title deeds a very slow and no one is assigned to you to deal with you despite investing a millions in their projects. There should be a dedicated account manager to deal with instead of chatbots and unknown agents. No "Human Touch"...
Response from developer
Hi, we are saddened to hear about your experience, and this is not the service we intend to provide. Kindly share your contact details with us via Facebook Inbox/Twitter DM, and our team will get in touch to provide the necessary support.
Glitchy
Glitchy app; not enough way for customers to follow up on tickets. Too much automated and AI communication, which is absolutely ridiculous. Not helpful . This app and system associated with it wastes TREMENDOUS amount of customers' time. No continuity of care. Every time Customer has to deal with a new representative who has No idea what happened before. Representatives' responses are not helpful. And there's no way for customers to follow up on the particular response, you actually try to make it more helpful.
Show more
Response from developer
Hello, this is not the experience we want for our customers, and we regret the frustration caused by your experience. Please reach out to us via Facebook Inbox/Twitter DM with your contact details, and our team will assist you further.
Bad
Bad
Riad
Very complicated! The Virtual agent is stupid with limited options.
Maintenance
We have a warranty and the team keeps cancelling visits or they turn up and do not solve the issue after which I have to continuously follow up which is absolutely draining
Mr
Damac and Loams are horrible
Unprofessional RM Sales Manager
I called many times after that he responded that I left the DAMAC And other one said I am out of country - after sales unit they don’t care any more about clients- that’s called DAMAC
Damac app not in line with collections
The messages on Damac app do not go to the parties clients want to speak to directly.
I have many problems with collections, why do you send me your your customer service people who are polite but absolutely ineffective with zero ability to do anything
I have many problems with collections, why do you send me your your customer service people who are polite but absolutely ineffective with zero ability to do anything
Response from developer
Hi, we are saddened to hear about your experience, and this is not the service we intend to provide. Kindly share your contact details with us via Facebook Inbox/Twitter DM and our team will get in touch to provide the necessary support.
Ms
The most horrible service I have ever experienced. The quality of the units is extremely poor-the AC system and the water tanks require frequent replacements which clearly reflects the poor standard of maintenance. I raised a maintenance request regarding the water leaking and until now I did not receive any call, update or feedback on my request.Such delays are unacceptable especially when maintenance services are below expectations. It is disappointing that despite branding yourself as “luxury towers” the level of proper maintenance and customer support does not reflect the standards that residents expect and deserve.
Show more
Poor app
Many crashes . Unable to see contractual documents and payment plans and invoices
App friendliness
This App is not intuitive and far from easy to login to. The layout on a smartphone screen puts much of the dialogue at the bottom of the screen making it difficult to complete and the App crashes too frequently. Tech Support was good.
Disappointed
from Damac marketing
.
My unit disappeared
Horrible
The worst possible user experience and functionality. Horrible and worthless.
.........................
Update: although their response to my negative review promised a follow-up, no one has reached out to me at all. Not only is the app worthless, they only pretend to care about their residents.
.........................
Update: although their response to my negative review promised a follow-up, no one has reached out to me at all. Not only is the app worthless, they only pretend to care about their residents.
Response from developer
Hi, we regret to hear about your experience, and this is not the service we intend to provide. Kindly share your contact details with us via Facebook Inbox/Twitter DM and we will take this ahead on priority.
Évaluation
Super application
