No issues for me
I was skeptical of the app given its lack of and very poor reviews. But the Danalock was recommended for and installed on the door I bought so I did not have much choice. Honestly, the setup was pretty flawless. I registered, the app picked up the lock and keypad instantly, I paired them to each other, I created a pin, it works just fine. I had no issues.
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Horrible!
It is constantly “glitching”. You have to enter the code on the pinpad 2-3 times so the door will unlock. It is only a year old and so many issues. Changed the battery and then reset it. The support is overseas. The place that sold it does not provide any assistance. Like another reviewer mentioned…locked my kids out! I am going to have it removed.
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Feature removal = constant recalibration
The twist assist feature which was fantastically useful was removed and now since then, we have to re-calibrate the lock every few weeks as it stops locking via the app or Alexa correctly; if you don’t check, you can go out leaving the house unlocked.
It’s made an otherwise functional the product a massive PITA.
It’s made an otherwise functional the product a massive PITA.
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Customer service?
So I’m not the first here to mention this so Danalock take heed! Yes we are talking about twist assist. I asked Customer service where this feature had gone and apparently their customer feedback told them that it wasn’t needed. When I replied to this, suggesting the comments here said otherwise they simply ignored me.
The product scrapes by as acceptable; if it wasn’t so expensive it would be in the bin. I don’t think it’s value for money.
The application is not user friendly. I can’t decide if the app is bad or it’s the product being substandard.
Customer service: zero. You are a terrible company and when I eventually replace the product I’ll steer very clear of you.
I suggest others do the same.
The product scrapes by as acceptable; if it wasn’t so expensive it would be in the bin. I don’t think it’s value for money.
The application is not user friendly. I can’t decide if the app is bad or it’s the product being substandard.
Customer service: zero. You are a terrible company and when I eventually replace the product I’ll steer very clear of you.
I suggest others do the same.
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Was great - then they removed Twist Assist
This lock no longer works properly since the removal of Twist Assist: if you open the lock manually, it doesn’t lock automatically later, even if you have it set-up to. You either have to unlock using the app or via Alexa if you want it to automatically lock again afterwards. Strongly considering other alternatives now. Shame as this was ideal previously. Would no longer recommend.
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Disappointing
Disappointing from features of this App and product
Works how expect it to
I have 3 locks in my homes in 2 countries. Have Scandi and US versions. They just work. Just like the app
Twist assist option disappeared
After this latest update 3.20.0 the twist assist option has been removed. It was the reason for my purchase of the lock. My elderly relative with arthritic hands relied on this feature, now somewhat stranded without this feature being available.
Update.
2 months later, no updates to restore this feature and no communications despite several emails. Dire!!!!
Update.
2 months later, no updates to restore this feature and no communications despite several emails. Dire!!!!
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Twist Assist Feature
Danalock decided to remove this feature as “nobody was using it”. What a joke
Removal of auto twist
A huge mistake to
Remove such a feature. It was the main feature that made us chose the lock, wouldn’t now purchase without auto twist.
Remove such a feature. It was the main feature that made us chose the lock, wouldn’t now purchase without auto twist.
Twist assist???? Where is it??
Twist assist was one of the best features of this device/app. Please bring that back, this lock is a nightmare to open without it.
Twist Assist Removed
Why remove a functioning feature. Very handy and now will have to lock at other options…
Very happy with it until Twist Assist was removed
We thought we ran out of battery as the lock wouldn’t have the TwistAssist on. After reading the other reviews, I have realised that DanaLock has now removed this feature. Leaving a 1 star review until this feature is brought back. Very disappointing to be honest, instead of bringing new functionality and adding value, feels like they’re going backwards.
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How to move two steps back without moving any steps forward!
Have had Danalock now for around 3 years. It’s temperamental but works most of the time. Switched off auto unlock which was a stand out feature because it never worked properly.
Now they’ve removed a feature which was originally touted as helping older or less able people open their door which was the Twist assist. Basically you twist the lock slightly and it will do the rest for you. So what of the less bales now who have to contend with a stiffer key lock? The reasoning was that it wasn’t used. Is it something that needs constant maintaining or extra power? No. So why remove it as I’m sure if even only 20% of people use it, it’s useful to them! The side effect is that they’ve also turned off the red light showing the lock was actually locked but kept the green light showing it is unlocked. I actually thought the lock was broken as there wasn’t a light but was confused as to why I could still unlock the door with the app. Also thanks for not consulting or notifying anyone.
Strongly considering using another brand now since my lock company has partnered with a newer smart lock brand.
Wouldn’t say don’t buy Danalock but be aware that many features are no longer available and the ones they keep don’t always work
Now they’ve removed a feature which was originally touted as helping older or less able people open their door which was the Twist assist. Basically you twist the lock slightly and it will do the rest for you. So what of the less bales now who have to contend with a stiffer key lock? The reasoning was that it wasn’t used. Is it something that needs constant maintaining or extra power? No. So why remove it as I’m sure if even only 20% of people use it, it’s useful to them! The side effect is that they’ve also turned off the red light showing the lock was actually locked but kept the green light showing it is unlocked. I actually thought the lock was broken as there wasn’t a light but was confused as to why I could still unlock the door with the app. Also thanks for not consulting or notifying anyone.
Strongly considering using another brand now since my lock company has partnered with a newer smart lock brand.
Wouldn’t say don’t buy Danalock but be aware that many features are no longer available and the ones they keep don’t always work
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Twist assist has been removed!
Had this lock for a few years now and after from some teething issues, it’s been great. Until now! They are updated the app and removed twist assist. Why, what is the reasons for this!
Going to give it a few weeks for it to be return, if not I’m going to look at other smart locks!
Going to give it a few weeks for it to be return, if not I’m going to look at other smart locks!
Where has twist assist gone !!!!
Updating an app is supposed to improve it - not take away a useful function.
It undermines the whole aspect of buying a smart lock if it gets dumber.
What idiot is responsible for this?
It undermines the whole aspect of buying a smart lock if it gets dumber.
What idiot is responsible for this?
Twist Assist removed!
Lock is good and has worked well for over a year now but latest update removes the useful twist assist feature. Why? It was already a user option to enable or disable so there is no sense in what they have done! Come on and bring it back!
Twist assist removed. WHY?
This feature was the sole reason we purchased the lock in the first place to help with disabilities. I see no reason that they have removed a functioning part of the app without any notice and no reasonable way to overcome the problems they have now caused. Can they at least give some sort of detailed workaround on how to alternatively re enable this functionality, or re instate it on the app
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Twist assist removed
Twist assist needs to be reimplemented immediately or I’ll need to find a new product to use.
Twist Assist No longer working :(
I have had a V3 lock for some years and been extremely happy with it until this update 5 days ago where they decided to remove the Twist Assist feature. This was one of the main reasons I purchased this lock and now it’s £130 of junk.
On their website they say they removed the feature because it “had very low adoption”. Why not just leave it enabled for the existing locks???
I am extremely disappointed with their approach to this and that they can offer no alternative to customers who rely on this feature.
On their website they say they removed the feature because it “had very low adoption”. Why not just leave it enabled for the existing locks???
I am extremely disappointed with their approach to this and that they can offer no alternative to customers who rely on this feature.
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