تطبيق فاشل وبدون فايدة
Response from developer
نعتذر عن أي إزعاج واجهتهِ مع تطبيقنا. نحن نأخذ ملاحظات عملائنا على محمل الجد، وسنعمل على معالجة المشكلة وضمان حلّها بالشكل الصحيح. هل يمكنكِ مشاركة تفاصيل المشكلة معنا عبر البريد الإلكتروني: customerservice@darnarewards.com نحن هنا لمساعدتك.
تطبيق فاشل وبدون فايدة
Response from developer
نعتذر عن أي إزعاج واجهتهِ مع تطبيقنا. نحن نأخذ ملاحظات عملائنا على محمل الجد، وسنعمل على معالجة المشكلة وضمان حلّها بالشكل الصحيح. هل يمكنكِ مشاركة تفاصيل المشكلة معنا عبر البريد الإلكتروني: customerservice@darnarewards.com نحن هنا لمساعدتك.
Misleading and a total headache
They advertise that you’ll earn points automatically when you use your registered card — but in reality, you don’t. I’ve made multiple purchases at Yas Mall, and the points never reflected. Even when I used Apple Pay with my registered card, nothing came through.
Instead, every single time I shop, I have to waste time sending them an email with proof just to get the points I should have received automatically. To make it worse, the app doesn’t even give you an option to upload receipts yourself, so you’re stuck chasing their team manually.
The customer service is terrible. No proper support, no transparency, and no accountability. It’s a complete headache. They make it sound smooth and rewarding, but in reality, it’s broken and disappointing.
Honestly, the whole experience makes the program feel misleading, unreliable, and not worth the effort.
Response from developer
We apologize for any inconvenience you’ve experienced with our app. We take customers' feedback seriously, and we’ll make sure to address this and make it right for you. Could you please share your issue with us at customerservice@darnarewards.com? We’re here to help.
