I upgraded my phone. I tried to log on my new phone. When I logged in my Journal was empty. There’s no way to contact Day One other than an email. No phone support, no chat. Emailing eventually works. Took a little longer than I had hoped for, but I got all my entries back. It was basically more an error on my side and how I logged in. There are two ways to login via Apple ID or username and password. I couldn’t remember which way I had done it and when I logged in with Apple ID, nothing was there. And apparently I tried logging in using username and password too many times and it locked me out. So it was a little scary. But everything is good now. Thanks for your help.
I do recommend users exporting your data every once in a while to save us a backup.
Also, it would be helpful if Day One had an online chat. If they had a online chat, I would give five stars.
Show more