DBS IDEAL Mobile User Reviews

Name: DBS IDEAL Mobile
Rating: 4.6 (1587 reviews)

DBS IDEAL Mobile

DBS Bank Ltd.

💼 Business

💰 Finance

Customer Experience

Positive experience42.9% of reviews

Neutral7.9% of reviews

Negative experience49.2% of reviews

~ Based on 63 written reviews from the US App Store.

What users say

Summarized from real user reviews of DBS IDEAL Mobile. Based on 1.6K reviews and a 4.6/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Convenient and efficient
💡Innovative features like QR code payments

Negative things

🐛Frequent crashes and bugs
🔑Unreliable authentication (OTP, facial recognition)
🕰️Slow performance and delayed responses
🤯Confusing and cumbersome UI

Is DBS IDEAL Mobile Safe?

DBS IDEAL Mobile appears safe based on user ratings. AppsHunter Safety Score for DBS IDEAL Mobile is 92/100.

This assessment is based on 1,587 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience

2.4% of ratings suggest some concerns

7.1% of ratings point to a risky experience

~ Based on 1,587 App Store ratings for DBS IDEAL Mobile.

Is DBS IDEAL Mobile Legit?

DBS IDEAL Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for DBS IDEAL Mobile is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great App !

User friendly, easy, simple, fast and secure !

Angel the guardian

4 months ago

Fees

Hidden feees.

abby12445

5 months ago

Response from developer

Dear abby12445. We apologise for the inconvenience you have experienced. If you still encounter the issue, please contact DBS BusinessCare Hotline for us to look into this.

Otp

Time to enter otp is too short. The mail sent by dbs itself arrived in 45/50seconds

1008Nannuji

7 months ago

Response from developer

Dear Simaguy. Thank you for your feedback. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Unable to update digital certificate

I am continually getting the error couldn’t update digital certificate, after I did recent update. Please help.

Vashist123

a year ago

Response from developer

Thank you for sharing your feedback with us, Vashist123. It will be great if you can share more information with us on the digital certificate issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

Daily App is Updated

The app updates are like every alternate day so it’s a bit annoying. Dear DBS kindly inform the development team not to do the updates often as it’s actually disappointing!!

KK_justmyreviews

2 years ago

Response from developer

Thank you for sharing your feedback with us, KK_justmyreviews. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.

Why I cannot see my 2023/08 to 2024/03 estatements?

fick sia

2 years ago

OTP - where are you?

Sending payments require face recognition and OTP. Often the OTP never arrives. What happens to them? Just now we had to request the OTP three times. I’m used to it as it is a consistent bug for many years. But why?

Wiring’s evdjfkenrnf

2 years ago

Copy paste option is required

We needs copy paste option while making the payments as typing takes time for three times with the same texts while doing NEFT , RTGS and IMPS payments .

Daddy Of Mack

2 years ago

Response from developer

Thank you for sharing your feedback with us, Uno Naturo. Your feedback on information entry during payment creation is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Doesn’t work much of the time

Very very glitchy

Expat-Singapore

2 years ago

Response from developer

Dear Expat-Singapore. We apologise for the inconvenience you have experienced to use our DBS IDEAL Mobile app. It will be great if you can share more information with us on the issue that you encountered. You can contact our DBS BusinessCare Hotline for us to look into this.

I am very grateful for Hakim’s guidance and patience today.

Nicholas Doggett Kestrel Maritime Asia Pte Ltd

Nick Doggett

2 years ago

Updates problem

Hi ,

I m facing this typical problem where the app asks me to upgrade and when I open the app on updating it goes back to a loop asking to update again, this loop just goes on and on

Please help

Aashwath

2 years ago

Response from developer

Dear Aashwath. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue.

The application is asking for updates even after the update is done

There is problem in the application as of now plz solve it as soon as possible

Nikhil is the boss

2 years ago

Response from developer

Dear Nikhil is the boss. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue.

App updated! Still not working!

I have updated the app and still not working! My iOS version is 17.4.1! Please, correct it!

RVG2020

2 years ago

Response from developer

Dear RVG2020. We apologize for the inconvenience you have experienced on the IDEAL App. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this

Update issue

When we are going to login the indication update app is appering on screen already the app is updated before itself.. pls retify the problem

rAj_tHe_rOyAl

2 years ago

Response from developer

Dear rAj_tHe_rOyAl. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Can’t able to login

The app is saying please update it which I have already done and still saying the same

petsanjeb

2 years ago

Response from developer

Dear Petsanjeb. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Can’t access DBS ideal on iPhone

Had updated my DBS ideal to 3.15.2 on 5th may
Now suddenly when I try and access DBS ideal is flashes your app is out of date update now however when it redirects to the play stare status shows updated n open but once again it flashes your app is out of date

anit l

2 years ago

Response from developer

Dear anit l. We apologise for the inconvenience you have experienced with the IDEAL App being out of date. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Need to update the debits and credits faster

There is lot of room to improve , many transactions don’t get updated immediately and even though it’s supposed to be online many entries are I feel done manually within the back end of your bank

akber malack

2 years ago

Response from developer

Thank you for sharing your feedback with us, Akber Malack. It will be great if you can share more information with us on the issues that you encountered. You can contact DBS BusinessCare Hotline for us to look into this.