DBS IDEAL Mobile User Reviews

Name: DBS IDEAL Mobile
Rating: 4.6166 (1578 reviews)

DBS IDEAL Mobile

DBS Bank Ltd.

💼 Business

💰 Finance

Customer Experience

Positive experience32.6% of reviews

Neutral4.7% of reviews

Negative experience62.8% of reviews

~ Based on 43 written reviews from the US App Store.

What users say

Summarized from real user reviews of DBS IDEAL Mobile. Based on 1.6K reviews and a 4.6/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Convenient and efficient
💡Innovative features like QR code payments

Negative things

🐛Frequent crashes and bugs
🔑Unreliable authentication (OTP, facial recognition)
🕰️Slow performance and delayed responses
🤯Confusing and cumbersome UI

Is DBS IDEAL Mobile Safe?

DBS IDEAL Mobile appears safe based on user ratings. AppsHunter Safety Score for DBS IDEAL Mobile is 92/100.

This assessment is based on 1,578 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.7% of ratings point to a safe experience

2.2% of ratings suggest some concerns

7.1% of ratings point to a risky experience

~ Based on 1,485 App Store ratings for DBS IDEAL Mobile.

Is DBS IDEAL Mobile Legit?

DBS IDEAL Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for DBS IDEAL Mobile is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great App !

User friendly, easy, simple, fast and secure !

Angel the guardian

4 months ago

Fees

Hidden feees.

abby12445

4 months ago

Response from developer

Dear abby12445. We apologise for the inconvenience you have experienced. If you still encounter the issue, please contact DBS BusinessCare Hotline for us to look into this.

Why I cannot see my 2023/08 to 2024/03 estatements?

fick sia

2 years ago

OTP - where are you?

Sending payments require face recognition and OTP. Often the OTP never arrives. What happens to them? Just now we had to request the OTP three times. I’m used to it as it is a consistent bug for many years. But why?

Wiring’s evdjfkenrnf

2 years ago

Doesn’t work much of the time

Very very glitchy

Expat-Singapore

2 years ago

Response from developer

Dear Expat-Singapore. We apologise for the inconvenience you have experienced to use our DBS IDEAL Mobile app. It will be great if you can share more information with us on the issue that you encountered. You can contact our DBS BusinessCare Hotline for us to look into this.

I am very grateful for Hakim’s guidance and patience today.

Nicholas Doggett Kestrel Maritime Asia Pte Ltd

Nick Doggett

2 years ago

App updated! Still not working!

I have updated the app and still not working! My iOS version is 17.4.1! Please, correct it!

RVG2020

2 years ago

Response from developer

Dear RVG2020. We apologize for the inconvenience you have experienced on the IDEAL App. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this

Make this process easier to use.

Honestly, this is just way too complicated. Please make this app easier to use.

stam8888

3 years ago

Stmts can’t be auto generated and emailed

At eom

FreddieBBB

3 years ago

Buggy

App is very buggy - slow & jumpy. Grinds to a halt when asks for verification on the app while using the app.

Jaune Maillot

3 years ago

Transfer

Can’t believe how difficult it is to log in and transfer funds.

@gmac1

3 years ago

Facial recognition

Every time I set up facial recognition to login it switches itself off after a few days and I’ve done this six or seven times

I’ve also spoken to customer service and deleted and uploaded the app, and reset it on three occasions

Bridges202300

4 years ago

Slow, keeps forgetting my ID

The app is slow, it makes my iPhone 12 Pro hot while running, has a keyboard with massive delay and most annoying of all, every 2-3 days it forgets my username and password. With the latest update, I need to log back in, rurn on the Face ID sign in (which triggers a flood of emails from DBS). Then a couple of days later I have to do this again! :(

eugeniof

4 years ago

Ideal .. attempting to place a fixed deposit

I get a “generic error” and have been unable to place a deposit. I reported it over 1 MONTH AGO and have no progress on fixing it.
If you are going to stop have account reps and forcing customers to use IDEAL the you are responsible to make IDEAL work .
Sad . Not the “ best bank”.

Tjg512

4 years ago

Response from developer

Dear Tjg512, We apologise for the inconvenience you have experienced. Your feedback is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Need to jot down challenge - too long to remember

SMS Message takes too long to come

Dont really understand how to approve.

Worst UX ever

Symanter

5 years ago

Response from developer

Thank you for sharing your feedback with us, Symanter. Your feedback on the mChallenge is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.

Cumbersome and constantly resets

This app is useless. It constantly locks me out, saying my password is invalid when it isn’t. Every time to date I’ve used it I’ve had to call the bank to do a complete reset. I’d seriously just rather sign cheques than have to wade through the most cumbersome app ever built. Given the consumer banking app is so good, what on earth happened between the build of that and this? Start again, DBS!

mynicknameistakenalready2

5 years ago

Just awful

The app is buggy and instructions for finding simple things like eStatements are unclear and ineffective.

I will be moving my money somewhere else and encourage you to do so, too.

Mr Moogley

5 years ago

Response from developer

Dear Mr Moogley, we apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue.

Not enough time for OTP entry

Appalling bad and over engineered

G0 F1SH

5 years ago

Xtremely convenient and easy to use

Love the QR code convenience factor and how easy it is to set up for multiple payees. Payroll was easy to set up as well. Instructions were self explanatory and when I needed to switch screens loved the prompt bar that allowed me to navigate back to account. When filling out forms I was very glad not to be timed out if I needed some time to figure out correct acct payee information.

echiew0981

5 years ago

New Interface Not Good

New interface/redesigned app has more clicks, is more confusing, and contains less relevant info. I can’t find one thing I like about it.

DouglasRyan

5 years ago

Response from developer

Thank you for sharing your feedback with us, DouglasRyan. Your feedback on interface is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline.