DCTA canceled buses in Lewisville to do this privatized “on demand” rider program. The app shadowbans users from low income areas. “Guaranteed ride home program” has left me stranded at midnight at Trinity Mills Station about FOUR times. I only see this message: “We’re sorry - we’re experiencing unusually high demand and all seats are currently filled.”. As a user, you’ll memorize that message and curse the people at DCTA that decided to cancel buses in exchange for this completely unreliable service. I guess on a positive note, this app will forcefully inspire you to go to learn how your local transit system works and when the board of directors meetings are so you can go give your input as a citizen. These DCTA and the company Via are in it to reduce service to civilians. I never got stranded late at night using the old buses because they had a reliable schedule I could count on. Please go complain at local DCTA meetings as a citizen too if this app has left you high and dry in isolated dark areas. I’ve had to use some of my last money before my next paycheck on last minute Ubers because of this unreliable app. They lie and say they’re busy, then when you ask the drivers, they say “it’s been super slow today because no one knows about this service at trinity mills station..”. But when you call on the phone to book a ride, they say there’s “high demand”. Math ain’t mathing. They reduce service on purpose to save money, especially near apartment complexes.
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