Fix internal issues
Dispatcher make sure you tell the driver the right address
Great job
I canโt imagine creating a platform for a country that doesnโt have a structurally perfect address indication. โฆ but Deliver Addis did it!! Iโm impressed of their dedication and try to satisfy the customer's necessities!! I see a bright future for this company. I wish you all the best, Deliver Addis!!
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Dodgy practices and deceptive distance tracking
I had a highly disappointing experience today. After ordering and paying via the app (and sending the voucher as requested), I received two confirmations that my order was being prepared. Shortly after, I received a call claiming my location was 9+ km away, despite the app clearly stating it was only 6.1 km.
The team then pressured me to pay the driver extra cashโan unspecified amountโoutside of the appโs payment system. When I refused and asked for a refund, I was told it was impossible because "finance officials aren't available on a Saturday." To make matters worse, I was promised a manager's callback that never happened. Holding a customer's money hostage while refusing service due to their own appโs technical discrepancies feels incredibly dodgy. Proceed with caution.
The team then pressured me to pay the driver extra cashโan unspecified amountโoutside of the appโs payment system. When I refused and asked for a refund, I was told it was impossible because "finance officials aren't available on a Saturday." To make matters worse, I was promised a manager's callback that never happened. Holding a customer's money hostage while refusing service due to their own appโs technical discrepancies feels incredibly dodgy. Proceed with caution.
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Clueless business
I ordered food from a local restaurant and I immediately got a call from the delivery service asking me to pay before the delivery. This is not custom another delivery services. When I refuse to pay beforehand, they hang up and canceled my order. They then send me a text message saying that itโs company policy for first time order. Why would you cancel my order before explaining how this is a company policy? They donโt know how to run a business. Very very rude!! order
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Worst Designed Mobile App
Who ever designed and developed and tested your mobile app should be arrested.
