Fix internal issues
Dispatcher make sure you tell the driver the right address
Great job
I can’t imagine creating a platform for a country that doesn’t have a structurally perfect address indication. … but Deliver Addis did it!! I’m impressed of their dedication and try to satisfy the customer's necessities!! I see a bright future for this company. I wish you all the best, Deliver Addis!!
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Dodgy practices and deceptive distance tracking
I had a highly disappointing experience today. After ordering and paying via the app (and sending the voucher as requested), I received two confirmations that my order was being prepared. Shortly after, I received a call claiming my location was 9+ km away, despite the app clearly stating it was only 6.1 km.
The team then pressured me to pay the driver extra cash—an unspecified amount—outside of the app’s payment system. When I refused and asked for a refund, I was told it was impossible because "finance officials aren't available on a Saturday." To make matters worse, I was promised a manager's callback that never happened. Holding a customer's money hostage while refusing service due to their own app’s technical discrepancies feels incredibly dodgy. Proceed with caution.
The team then pressured me to pay the driver extra cash—an unspecified amount—outside of the app’s payment system. When I refused and asked for a refund, I was told it was impossible because "finance officials aren't available on a Saturday." To make matters worse, I was promised a manager's callback that never happened. Holding a customer's money hostage while refusing service due to their own app’s technical discrepancies feels incredibly dodgy. Proceed with caution.
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Clueless business
I ordered food from a local restaurant and I immediately got a call from the delivery service asking me to pay before the delivery. This is not custom another delivery services. When I refuse to pay beforehand, they hang up and canceled my order. They then send me a text message saying that it’s company policy for first time order. Why would you cancel my order before explaining how this is a company policy? They don’t know how to run a business. Very very rude!! order
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Worst Designed Mobile App
Who ever designed and developed and tested your mobile app should be arrested.
H
The App is very slow and does not read the map/ location properly
I’m furious!
First time, they cancelled my order after 20 mins. Second time, After waiting for my order for almost two hours, the app says, Delivered, the delivery guy says, I’m waiting for the food. Then nothing happened! He ain’t even called bk. The app ppl didn’t even call to apologize!
.
I love this app but there are some bugs and delivery expenses
Logging in
Very stupid app, I forgot my password now when i try logging in its not working it should not be that hard to set a new password, very disappointed
One of the worst delivery apps
I have been waiting for more then an hour and I kept trying to call them but it wouldn’t ring cuz the phone line is not working and I still don’t have my food
Rip off
One of the worst delivery app I’ve ever used one time I accidentally ordered something and when I asked for the order to be canceled, they said no, and made me pay for it anyways
Literal trash
Bad customer support
No option to cancel order
They hesitate and take time to refund payments for cancelled orders.
No option to cancel order
They hesitate and take time to refund payments for cancelled orders.
Not as great as they used to be
I have been using deliver Addis for 2 years now and they were fine before but these days not so much. If you order from a certain restaurant and you have already paid and the restaurant for some reason doesn’t have what you ordered, then best believe deliver Addis is not giving you back your money. I even called them back and they took my bank account number and said it would be refunded but nothing, and that’s very unprofessional. There are other options in the city like ZMall that offer a professional food delivery service and a much greater option of different restaurants as well.
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Always late
Still waiting to get my food delivered it’s been more than an hour
DISAPPOINTING AND VERY BAD CUSTOMER HANDLING
I ordered food and then called after 30 minutes. They told me they hadn't placed my order. It took them another hour and a half, but still, the food was not there. I called them three times to check, and they kept saying it's on its way! Their excuse was that I had put the wrong number in the address. I would've blamed it on myself, but the fact is, I called them more than 5 times to check on my order, and they already had my correct number. The same female operator was handling my order, and she already knew my number. But they chose to ignore that and put the blame on me. Also, they refused to give me my money back. I'm so disappointed. The only reason I ordered from them is because my favorite app, Zmall, was closed that night.
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Poor Customer Service
We had to wait for an hour just to be told our orders couldn’t be made. Please increase staff number and have a call center available
Doesn’t work properly
A very non-user friendly app. If you click more than once in 30 seconds you get an error screen telling you to slow down as you are clicking too fast. lol. Not to mention they have terrible customer service. Avoid.
👎
Their delivery is not even worth it anymore they’ve increased the price and yet they deliver food 3 hours after I’ve ordered the food and when they call to cancel, they call at the third hour the least they can do is call within the first 30 minutes so we can find other options.
Very slow service
Order here but only if you’re not hungry cause it will at least take two hours if you’re lucky first 30 mins is for them to place your order.
Take the restaurants number from google maps and order directly would be better and faster.
All delivery apps around the word add on the prices of the meal but they work on delivering fast why does this app add prices on the menu this isnt a delivery app its a broker with an app a lazy one .
Take the restaurants number from google maps and order directly would be better and faster.
All delivery apps around the word add on the prices of the meal but they work on delivering fast why does this app add prices on the menu this isnt a delivery app its a broker with an app a lazy one .
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Barely functioning these days
Unless you’re in a specific area Of the city, you are almost guaranteed that delivery will be cancelled, after waiting a long time.
