Not opening
Response from developer
We apologize for the issue you ran into early last week. Our system was affected by intermittent issues related to the AWS outage, which were quickly resolved. Hopefully you found that you could access the app again. We have also just released an APP update to improve functionality. If you continue to experience any issues, please reach out through the APP or https://desertdiamondrewards.com/
Bad app, even worse casino experience!
Response from developer
We apologize for the issue you ran into early last week. Our system was affected by intermittent issues related to the AWS outage, which were quickly resolved. Hopefully you found that you could access the app again. We have also just released an APP update to improve functionality. If you continue to experience any issues, please reach out through the APP or https://desertdiamondrewards.com/
Always broken
Response from developer
We apologize for any issues you are experiencing with the APP. Hopefully you have ben able to log in. If not, please go through the Password reset process which will also provide you with your username. Your username and password are both case sensitive (for now). We have also released an APP update, so make sure that you are on the latest version.
Great…til it wasn’t
Response from developer
We apologize for any issues you are experiencing with the APP. If you are able to log in to the APP but are not seeing any updated information, please visit the Player's Club the next time you are at the casino. It's possible that you have 2 accounts and and are using the account that is not registered for the site. You can re-register using the new Patron ID number. If you are still having issues please reach out through the APP or the web portal at https://desertdiamondrewards.com
Worst App Ever
Response from developer
We apologize for any issues you are experiencing with the APP. Hopefully you have been able to log in. If not, please go through the Password reset process which will also provide you with your username. Your username and password are both case sensitive (for now). Numbers and special characters are fine in the password. We have also released an APP update, so make sure that you are on the latest version.
