Should have better shipment protection for fragile items
Response from developer
Hi Meera, Thank you for your feedback, and I'm sorry to hear that your CD arrived damaged. After reviewing the order, it appears that the item was already damaged when received from the merchant. Scout does not intentionally ship damaged products, and we certainly understand how disappointing it is to receive a fragile collectible in less than expected condition. We take packaging and shipment protection seriously, especially for fragile items. However, there are instances where products arrive from the merchant with concealed damage that is not visible until the package is opened. If you haven't already contacted our support team, please reach out through the app with photos of the item and packaging so we can review the case and determine the appropriate resolution. We value your feedback and are always looking for ways to improve the handling of fragile items. If we have already resolved the issue for you or if this clarification helps, I would appreciate it if you could consider updating your review to reflect the final outcome. Scout Team
Customer service
Response from developer
Hi HamoudAlshammari, Thank you for your feedback. I'm sorry to hear that you were disappointed with your experience. I've personally reviewed your order, and I would like to clarify that the product purchased was the "DreamWear Full Face Mask without Headgear." The merchant's product title and description explicitly stated that the headgear was not included, and the listing provided separate links for customers who wished to purchase the headgear or the complete mask set. Our team reviewed the merchant's listing and confirmed that the item delivered matched the product that was ordered from the supplier. While I understand this may not have met your expectations, the item received was consistent with the merchant's advertised product. We always encourage customers to review the product title, specifications, and included components before placing an order, especially for medical accessories where components are often sold separately. If there is any additional information that you believe we may have missed, please contact us directly and I will be happy to review the case again personally. If this clarification resolves your concern, I would appreciate it if you could consider updating or removing your review, as it may not accurately reflect the service provided or the product listing details. Scout Team