Great idea
Excellent place to source niche items
Should have better shipment protection for fragile items
Response from developer
Hi Meera, Thank you for your feedback, and I'm sorry to hear that your CD arrived damaged. After reviewing the order, it appears that the item was already damaged when received from the merchant. Scout does not intentionally ship damaged products, and we certainly understand how disappointing it is to receive a fragile collectible in less than expected condition. We take packaging and shipment protection seriously, especially for fragile items. However, there are instances where products arrive from the merchant with concealed damage that is not visible until the package is opened. If you haven't already contacted our support team, please reach out through the app with photos of the item and packaging so we can review the case and determine the appropriate resolution. We value your feedback and are always looking for ways to improve the handling of fragile items. If we have already resolved the issue for you or if this clarification helps, I would appreciate it if you could consider updating your review to reflect the final outcome. Scout Team
Worst app ever !!
Response from developer
Hi Ravnoor123, Thank you for your feedback, and I'm sorry that your experience did not meet your expectations. I'd like to clarify that Scout only cancels orders when we're unable to successfully secure the item from the merchant. Common reasons include the item being out of stock, a price change after checkout, merchant restrictions, or the merchant declining the order. We understand how disappointing cancellations can be, and we're continuously working to reduce them. Regarding refunds, when an order is canceled, any authorized amount is automatically released back to the original payment method. Depending on your bank or payment provider, it can take several business days for the funds to appear on your statement. We certainly do not expect customers to repeatedly contact us to receive a refund. I'd be happy to personally review your order history and the specific refunds you're referring to. If we find that we could have handled the situation better, we'll take that feedback seriously and improve. If your concerns have been addressed or clarified, I would appreciate it if you could consider updating or removing this review, as it may not reflect how refunds and order cancellations are handled today. Scout Team
Doesn’t get the job done
Response from developer
Hi Templar Samurai, Thank you for your feedback. I've personally reviewed your account and noticed that out of the 12 orders placed through Scout, we successfully processed and delivered 3 orders. The majority of the canceled orders were due to significant price mismatches between the price shown on the product page and the actual price charged by the merchant at checkout. Scout is not a marketplace—we purchase items directly from third-party merchants on behalf of customers. When a merchant advertises an item at an incorrect price or the actual checkout price is substantially higher than the listed price, we cannot proceed with the purchase at a loss. To be fair to all customers, we do not substitute products, inflate prices, or charge unexpected amounts without approval. Instead, we cancel the order and release the authorized payment. In many of these cases, the actual selling price from the merchant was considerably higher than the price shown on the listing. If a merchant is willing to honor the advertised price directly, you may have better success purchasing from that website yourself. We genuinely appreciate the orders that were successfully completed and delivered to you, and we're always happy to process future orders where the merchant's pricing is accurate and available. If this helps clarify why the orders were canceled, I would appreciate it if you could consider updating or removing your review, as the cancellations were driven by merchant pricing discrepancies rather than a failure of the Scout service itself. Scout Team
Customer service
Response from developer
Hi HamoudAlshammari, Thank you for your feedback. I'm sorry to hear that you were disappointed with your experience. I've personally reviewed your order, and I would like to clarify that the product purchased was the "DreamWear Full Face Mask without Headgear." The merchant's product title and description explicitly stated that the headgear was not included, and the listing provided separate links for customers who wished to purchase the headgear or the complete mask set. Our team reviewed the merchant's listing and confirmed that the item delivered matched the product that was ordered from the supplier. While I understand this may not have met your expectations, the item received was consistent with the merchant's advertised product. We always encourage customers to review the product title, specifications, and included components before placing an order, especially for medical accessories where components are often sold separately. If there is any additional information that you believe we may have missed, please contact us directly and I will be happy to review the case again personally. If this clarification resolves your concern, I would appreciate it if you could consider updating or removing your review, as it may not accurately reflect the service provided or the product listing details. Scout Team
Best app for ordering something out of india
But here everything is done by them( currency exchange , custom clearance and shipping ). What I like most about this is that most of the famous websites are here and I can even use UPI.
Response from developer
Hi Anant, Thank you so much for your wonderful 5-star review and for being a Desertcart customer before discovering Scout! We're delighted to hear that you've had a great experience with the app. International shopping can often be complicated with currency conversions, customs clearance, shipping arrangements, and payment limitations, so it's great to know that Scout made the process simple and convenient for you. We're especially happy that you found products from your favorite websites and were able to use UPI, making the purchasing experience even smoother. Our goal is to remove the barriers of international shopping so customers can access products from around the world with confidence. Thank you for your trust and support. Reviews like yours motivate our team to keep improving and expanding the service. We look forward to helping you discover even more products from around the world! Scout Team
Crashes at check out
Response from developer
Hi Art, Thank you for reporting this, and I sincerely apologize for the inconvenience. The checkout crash you experienced was related to an issue in an earlier version of the app. Our team has already released fixes, and the latest version of Scout includes improvements to the checkout process and overall app stability. Could you please update Scout to the latest version and try again? If you still experience any issues, feel free to contact me directly and I'll personally investigate them for you. If the issue has been resolved after updating, I would greatly appreciate it if you could consider updating or removing this review, as it reflects a problem that has already been addressed in the current version of the app. Thank you for helping us improve Scout and for giving us the opportunity to make things right. Scout Team