Scam app
Wonderful customer service
AVOID! Absolute Nightmare Support & Gaslighting Tactics. Consumer Protection Complaint being raised
I ordered a specific set of spark plugs (NGK 95605 Ruthenium HX). Instead, Scout delivered completely different Iridium IX spark plugs. When I reached out to customer support expecting a quick fix for their error, I was met with relentless gaslighting and excuses:
1. Outright Lies & Deflection: First, support claimed I "pasted the link in the app myself" (I used their app’s internal search engine). Then, they actually tried to claim they "carefully verified" the items and insisted that Iridium plugs matched my Ruthenium order, calling the actual product type a "batch number."
2. Zero Accountability: Rather than admitting a clear packing error, support repeatedly argued basic part numbers with me until I literally had to spell out automotive specs line-by-line to prove them wrong.
3. Predatory Refund Policies: After finally admitting they sent the wrong item, they told me that their "assistance fees" and delivery fees are non-refundable. You read that right: Scout sends you the wrong item, wastes days of your time arguing, and then expects you to pay for their mistake.
Save your money, your patience, and your sanity. Do not use Scout unless you want to spend days fighting support over items they fail to deliver correctly. I am filing a formal complaint with UAE Consumer Protection.
Response from developer
Hi, We’re genuinely sorry for the frustration and for the experience you had with our support team. We understand how upsetting it would be to receive an item that you believe does not match what you ordered. We have reviewed the order details again, and we would like to clarify one important point: the item purchased by Scout was the correct NGK 95605 Ruthenium HX spark plugs that were originally requested. The order was not placed for the Iridium IX spark plugs. That said, we recognize that your experience after receiving the package was not handled as it should have been. Our support team on Whatsapp +1 302 701 2413 should have reviewed the product details more carefully and communicated the information clearly rather than creating additional frustration by disputing the specifications with you. We sincerely apologize for that. We would very much like the opportunity to resolve this properly and make sure there is no further inconvenience to you. If, after we have resolved the matter, you feel that we have addressed your concerns fairly, we would greatly appreciate it if you would consider updating or removing your review. Thank you for bringing this to our attention. Your feedback has also highlighted an area where we need to improve how our support team handles product discrepancies.
Great idea
Response from developer
Thank you so much, rdl189! We’re thrilled that you like the idea behind Scout. Our goal is to make international shopping easier by allowing customers to purchase products from websites that may not normally ship to their country. We truly appreciate your support and taking the time to share your positive experience. We hope Scout continues to make your international shopping easier and more convenient!
Excellent place to source niche items
Response from developer
Thank you so much, Rogue_Aritra! We’re delighted to hear that Scout has been useful for sourcing niche items, especially collectibles. Clear communication and a reliable purchasing experience are exactly what we aim to provide, particularly when it comes to finding products that can be difficult to source internationally. We truly appreciate your kind words and support. Happy sourcing, and we hope Scout helps you discover many more hard-to-find items!
