Not what I expected
It doesn’t track my behaviours accurately. Example, I brake at a regular/safe distance and the app considers it too forceful. The app expects me to brake from too far a distance. I never brake hard.
Speed capture is wonky.
The insurance rates are too expensive and Desjardins doesn’t care despite my efforts.
I’ll be getting quotes from other companies. This is pretty frustrating and undesirable
Auto électrique
Response from developer
Ajusto ne tient pas compte du type de véhicule ni des systèmes d’aide à la conduite, comme le régulateur de vitesse adaptatif. Il analyse plutôt les données de conduite, notamment les freinages et accélérations brusques, qui sont détectés lorsqu’un changement de vitesse survient rapidement, peu importe la raison ou qu’il soit effectué par le conducteur ou par un système d’assistance. Ces événements sont pris en compte dans l’évaluation puisqu’ils sont associés à un risque accru de collision. Si votre véhicule doit réduire rapidement sa vitesse, par exemple parce qu’un autre conducteur vous a coupé la route ou que la circulation a soudainement ralenti, sachez que nous ne pouvons pas retirer ces événements, puisqu’ils font partie de l’évaluation du risque. En revanche, les distances que vous parcourez vous permettent d’accumuler des suppressions de trajets que vous pouvez utiliser pour retirer des déplacements que vous jugez non représentatifs de votre conduite habituelle. N’hésitez pas à nous appeler au 1-800-463-7282 si vous avez des questions. Romain.
Impossible de faire de réclamation
Response from developer
Nous nous excusons de cet inconvénient et vous invitons à nous contacter au 1-866-710-4759 afin que nous puissions identifier la cause du problème et y remédier. Romain.
Worst app I’ve ever seen
I drove with this app for a year. On more than 99.8% of my drives, I scored three out of three. The four driving parameters shown by the app are 84, 100, 83, and 94, yet the overall score given to me is 78, which translates to only a 12% insurance discount.
What’s ironic is that if you just install the app and don't even use it, the insurance company gives you a 10% discount! The scoring system is designed in an extremely, extremely unfair way—for example, you get a 13% discount for a score of 79, and a 12% discount for a score of 78.
Even stranger, while driving with this app, I once had a score of 100, but within two weeks, due to minor errors, my score dropped down to 83. It felt as if a user was deliberately lowering the score slowly every day or every other day so that you would qualify for a lower discount.
All my driving records have been logged. If what I am saying is false and the company actually cares about customer feedback, let them reply to my review."
Response from developer
Thank you for sharing your experience and concerns regarding Ajusto. We understand it can be frustrating when your overall score does not seem to align with the indicators shown in the app. Your overall score is not a simple average of the driving factors displayed. It is based on multiple aspects of your driving behaviour over a rolling 180-day period, including the frequency and recurrence of risk events. Some factors, such as braking, may have a greater impact on risk and therefore on your overall score. You can review the Your Driving section for personalized insights and revisit trips you have confirmed as the driver to better understand the events detected. While a single risk event typically has limited impact, repeated events may affect your score more significantly over time. This can sometimes create the impression that scores decrease faster than they increase. Scores may also improve gradually as older events move outside the 180-day evaluation period. Please be assured that scores are calculated automatically based on driving data collected through the program and are not manually adjusted. Changes in score reflect the driving information analyzed within the rolling evaluation period and are not the result of individual intervention. Our goal is to help participants better understand their driving habits and achieve the best discount possible. For additional information, please consult the Your Driving section of the app or contact us at 1-866-710-4760. Romain.
Not accurate
Response from developer
Thank you for sharing your concerns. We understand that having to brake suddenly to avoid a hazard, such as an animal on the road, can be frustrating when it results in a lower trip rating. Please keep in mind that Ajusto does not evaluate driving skills, but rather the level of risk associated with driving conditions and events that occur during a trip. As a result, a hard braking event may increase the trip's risk assessment, even when the braking was necessary to avoid a hazard. If these types of events remain occasional, they are unlikely to have a significant impact on your overall score, even if a trip receives a lower star rating. However, if they occur frequently, they may have a greater influence on your score, as they indicate increased exposure to driving risks. While adapting your speed to road and environmental conditions can often help reduce the likelihood of hard braking events, some external factors or road hazards may be beyond your control depending on where you drive, but they can still affect the assessed risk level. If you have any questions or need further information, please call us at 1-866-710-4760. Romain.
