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DEWA

DEWA

by Dubai Electricity & Water Authority

6.1K ratings
125 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated

Features

Developer

Dubai Electricity & Water Authority
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About

This app offers an interactive digital platform with innovative services and features designed to enhance the experience for consumers, builders, suppliers, and students. It aims to create sustainable value for all users.

✓Interactive digital platform
✓Innovative services
✓Elevated digital experience
✓Sustainable value creation
✓Designed for multiple user types
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What users say

Summarized from real user reviews of DEWA. Based on 6.1K reviews and a 4.6/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.

Positive things

  • 👍Convenient app
  • 🚀Quick service
  • 💡Excellent functionality
  • 🔒Secure login options

Negative things

  • 💰Expensive electricity and water bills
  • 🐛Login and payment issues
  • 🤔Confusing user interface
  • 🔍Lack of basic features
See all reviews
+1

What's New in DEWA

10.3.7

September 11, 2026

• Clearance Certificate & Service Fee Enhancements – Enhanced the Clearance Certificate service and updated applicable service charges. • Consultant/Contractors List – Introduced a new service to access Consultant and Contractor information. • Manage Customer Profile Enhancement – Improved customer profile management with enhanced options to manage and update profile details. • Accessibility Enhancements – Improved app accessibility and usability to provide a more inclusive experience for all customers. • Enhanced the app to support iOS 27 compatibility and resizability improvements.

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User reviews

Most RecentHighest RatedLowest Rated

Good app

I have to login each time I open the app can you fix that
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Response from developer

Sorry for the inconvenience. Please note that for information security and user data protection, the App will automatically lock if it remains inactive. For easy login, we recommend enabling the biometrics features such as face recognition and Fingerprint. For any more information, please contact our Customer Care Centre at customercare@dewa.gov.ae

Very expensive

The cost for electricity and water very very expensive
mooooosssssssstafaaaamooooosssssssstafaaaa

Unable to login

Worked fine until a few days ago. Now not accepting either fingerprint or UAE Pass login options. Just hangs…
ifitaintbrokedontfixshitifitaintbrokedontfixshit

Can do my bill payment

This is the worst app because I can’t do my bill payment
Hasib AsmatyHasib Asmaty

Updates

I like the app but every time you try to open it, it requires an update. The updates are too frequent!
HM007HM007
See 120 more reviews

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User experience

🐞

Reported Bugs

4 issues

Frequent app crashes

Bug

Unreliable login and password recovery

Bug

Inconsistent data and consumption tracking

Bug

Compatibility issues with international payment methods

Bug
✨

Requested Features

4 requests

Ability to update personal and payment details

Feature

Improved payment process

Feature

Ability to easily add multiple accounts

Feature

Access to monthly statements

Feature

FAQ

What does the DEWA Smart App do?

The DEWA Smart App provides an interactive digital platform with innovative services and features. It is designed to offer an elevated digital experience for various user groups and create sustainable value for all stakeholders.

Who is the DEWA Smart App for?

The app is designed for consumers, builders, suppliers, and students. It aims to cater to the diverse needs of these user groups by offering specialized services and features.

Is the DEWA Smart App free to use?

Based on the provided information, the app is free to use and does not have in-app purchases or advertisements.

What are the key benefits of using the DEWA Smart App?

Key benefits include an elevated digital experience, access to integrated bundles of innovative services, and the creation of added sustainable value for all users, including consumers, builders, suppliers, and students.