Cannot really test
There is no free plan to really test. 7 day trial is way too short for testing a relationship building tool. It seems to be more a list of contacts like so many other CRMs. Cannot test without giving your credentials to your Google or other accounts – phishy. Also, I found people reporting that data was not deleted after they cancelled – a huge privacy concern. Deleted it before even being able to create a first contact.
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Frustrating
It’s a great concept and should be the perfect thing, but I cannot get it to fully connect to appointments and email.
More AI needed
I wish there was more AI features to do the heavy lifting, much manual work here - will come under severe pressure from mail apps that are baking in most CRM features now…
Too many bugs
The app has got huge potential and it solve the purpose of managing networking. However, the save and add buttons don’t work. This is not expected with the kind of money. It asks.
No communications
Two emails and no response to either. This app is dead.
I was so excited. Was
I was excited what this tool could do. But I can’t even get past the intro part of the app. Hope they make some changes. Cool concept. Just couldn’t actually get into it.
I really wanted this to work
The concept was really great, but I ran into so many obstacles in trying to get through the basic on boarding process, I was never able to actually use the app.
Slow
First impression, very slow
WhatsApp integration missing
I was hopeful about WhatsApp integration but it was on “maintenance” for too long.
Not worth it
You can’t use it or open it to try until you pay
Mobile App Keeps Freezing
I really really want to love this app and use it. Anytime I try to use any of the features in the mobile app, it freezes and I have to quit the app and reopen it.
Hopefully this is fixed at some point because if so it’ll be powerful
Hopefully this is fixed at some point because if so it’ll be powerful
Love the concept, sadly, does not seem to be accessible with VoiceOver.
I have been looking for an app that does exactly what Dex does and so was very excited to have found this. I am blind and use VoiceOver on both Mac and iOS. Unfortunately, while Dex does work fairly well with VoiceOver on Mac, it does not seem to ,work with VoiceOver on iOS. This is particularly problematic as the mobile app is required to set up some of the sync integrations. My plan is to reach out to the support contact in order to let them know of the issues I've encountered and if/when fixes get made, I'll be happy to update this review. All that said, I love the concept behind Dex and if you're looking for a relationship management service and if you don't rely on VoiceOver, this definitely is something to check out.
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This app just got worse after the update
It’s buggy and feels like it gets buggier with every new platform release. The app has got huge potential but I have sort of lost trust in it cos it doesn’t work when it’s most needed. And the price point is too high.
Never use this
I paid $144 and there is so many glitches all the time the server says that they are having issues and they are working on it. It is a continuous issue. I would run like heck away from this because it does not work. And there is so many issues and it is very difficult to use.
Exactly what I needed!
I’ve used Notion, Airtable, Clay, and pretty much every other tool available for managing my network, and Dex is the best!
The interface isn’t overwhelming even with thousands of contacts, I love that it automatically tracks every time I message people on WhatsApp or LinkedIn, and it’s fun to check off all my birthday and Keep In Touch reminders every day.
I tend to use the app mostly when I’m looking for new work opportunities or introducing friends to each other, but cultivating relationships is a great daily habit in general, and Dex makes it super easy and satisfying!
The interface isn’t overwhelming even with thousands of contacts, I love that it automatically tracks every time I message people on WhatsApp or LinkedIn, and it’s fun to check off all my birthday and Keep In Touch reminders every day.
I tend to use the app mostly when I’m looking for new work opportunities or introducing friends to each other, but cultivating relationships is a great daily habit in general, and Dex makes it super easy and satisfying!
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Response from developer
Hi there, I'm so happy to hear you've had a great experience with Dex across all of our features! The good news is we're working harder than ever this year to improve the app, add new features, and be super responsive to our users. Feel free to follow our product roadmap here (https://dex.canny.io/) and email us at support@getdex.com for any issues you find. Thank you for your support! -Matt
Too much money!
I have paid for apps in the past but $12 a month for a glorified notebook? That is wild. Couldn’t even see what the app offered because I had to sign up and pay to even see the app. Immediately deleted it. $12 a month isn’t worth it.
Game Changer!!!
I recently switched from Clay.earth to Dex, and it’s been a total game-changer!
Dex outperforms every other personal CRM I’ve tried—10x better. It consolidates your contacts and messages across five channels into one sleek, intuitive dashboard. Plus, the reminder and frequency catch-up features ensure you stay connected with everyone important. Their customer support is incredibly responsive, and I’m seeing consistent improvements daily.
ps i have gotten 5 of my friends to sign so far
i’m their new champion customer
Dex outperforms every other personal CRM I’ve tried—10x better. It consolidates your contacts and messages across five channels into one sleek, intuitive dashboard. Plus, the reminder and frequency catch-up features ensure you stay connected with everyone important. Their customer support is incredibly responsive, and I’m seeing consistent improvements daily.
ps i have gotten 5 of my friends to sign so far
i’m their new champion customer
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Broken at every turn
Sadly, this app didn’t do anything it promised to do, and was too glitchy to use.
I couldn’t sync with LinkedIn either in the app or the website, in spite of successfully going through the right process and trying for several hours. No contacts loaded. I only have a few hundred to load, so that shouldn’t be a problem.
And when trying to import contacts from my phone, the checkboxes to pick which contacts to import were so glitchy it made the feature unusable. When I would try to uncheck a contact I didn’t want to import, the app would uncheck a different contact instead! Or the checkboxes just wouldn’t respond at all. It was totally sporadic and maddening. It was impossible to select the right contacts to import.
For the few contacts that I was able to import, the rest of the app was laggy and glitchy too. The map view wouldn’t load at all, even though a few of my contacts have locations.
And the website loaded the map, but didn’t show all my contacts that have locations on it.
I have the latest updated app and I’m on a fast WiFi connection with a good phone that runs all other apps just fine.
I’m bummed. I was really excited about this product.
I couldn’t sync with LinkedIn either in the app or the website, in spite of successfully going through the right process and trying for several hours. No contacts loaded. I only have a few hundred to load, so that shouldn’t be a problem.
And when trying to import contacts from my phone, the checkboxes to pick which contacts to import were so glitchy it made the feature unusable. When I would try to uncheck a contact I didn’t want to import, the app would uncheck a different contact instead! Or the checkboxes just wouldn’t respond at all. It was totally sporadic and maddening. It was impossible to select the right contacts to import.
For the few contacts that I was able to import, the rest of the app was laggy and glitchy too. The map view wouldn’t load at all, even though a few of my contacts have locations.
And the website loaded the map, but didn’t show all my contacts that have locations on it.
I have the latest updated app and I’m on a fast WiFi connection with a good phone that runs all other apps just fine.
I’m bummed. I was really excited about this product.
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Response from developer
Hi there, I’m so sorry for the issues you had with LinkedIn sync, importing contacts, and map view. We just released a new version that’s completely rebuilt and should resolve those issues, which we've been specifically working to improve. If you update your app, can you confirm if things are working for you now? Thanks for taking the time to write a review — I hope you’ll give us another chance! -Matt
Deceptive
You need a desktop app to use this. And they tell you that AFTER getting your email.
Response from developer
Hi there, I’m sorry for your frustrating experience with us! You can now subscribe directly in-app on the new, completely rebuilt version we just launched. If you re-download or update your app, can you confirm if things are working for you now? Thanks for taking the time to write a review — I hope you’ll give us another chance! -Matt
Great Tool
Big fan of the app. Makes keeping contacts very easy and worthwhile.
Response from developer
Hi there, I'm so happy to hear you've had a great experience with Dex! The good news is we're working harder than ever this year to improve the app, add new features, and be super responsive to our users. Feel free to follow our product roadmap here (https://dex.canny.io/) and email us at support@getdex.com for any issues you find. Thank you for your support! -Matt
