Issues
Works great until Dexcom do an update and then there’s issues. The last update stopped Siri from being used with Dexcom so when driving that is a real problem. I called the technician and went through a whole process and then I went through a number of things myself and after three weeks I find out that it’s an issue with the last Dexcom update. Now Dexcom has asked whether a technician could phone me to go through the whole process that I’ve already tried over the last three weeks with no success. It would save everybody’s time and frustration to just say we need to do another update. And soon.
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App gives figures - sort of
Using app for T1D Dexcom g6 monitor. Works sorts of, but many options don’t. Eg have spent hours trying to get Siri to work with it- no luck- faq and contact options give nothing in app etc. Given what we pay for the product/app - invest in it please or your competitors will have me soon! Make compatible with CarPlay to check sugars and similar maker Follow companion app compatible with Siri and car play!
Seems that shortcut for CarPlay doesn’t work since iOS 26.1 and watchos requires you to go into it twice to get a figure. it’s dangerous now and urgently needs fixes.
Seems that shortcut for CarPlay doesn’t work since iOS 26.1 and watchos requires you to go into it twice to get a figure. it’s dangerous now and urgently needs fixes.
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UPDATE APP for WIDGET USE PLS
Since the recent update I’m no longer able to have my blood glucose readings on the lock screen of my phone (how I usually check it without opening it and going into the app)
because it’s no longer there when I go to add widgets?! The same was for my Apple Watch, the widget wasn’t working for a while, I updated my Apple Watch and it’s working now however, I’ve updated my phone to the newest IOS and it hasn’t fixed anything. Hoping it’s not related to the new G7 being out and this app dying because there’s a new one..
because honestly if saving all thats spent on selling us these money making devices/ equipment to keep us alive was used on an actual ******* cure like stem cell etc, we wouldn’t be having any of these problems thanks
because it’s no longer there when I go to add widgets?! The same was for my Apple Watch, the widget wasn’t working for a while, I updated my Apple Watch and it’s working now however, I’ve updated my phone to the newest IOS and it hasn’t fixed anything. Hoping it’s not related to the new G7 being out and this app dying because there’s a new one..
because honestly if saving all thats spent on selling us these money making devices/ equipment to keep us alive was used on an actual ******* cure like stem cell etc, we wouldn’t be having any of these problems thanks
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Terrible terrible terrible
This app is getting zero support now that G7 is out (monthly G7 updates compared to 10 months and counting). Ongoing messages that “we’re still testing on this iOS” (over 12 months now), I mean it literally says do not rely on it to make decisions. The widget has broken and wasn’t fixed in last update. Won’t shut up when sugar’s are high, but don’t find out I’m low until it’s too late - settings don’t change this. If this thing had only one job it would be to alert users *before* they are low, and it doesn’t do this consistently. Rate of change alerts don’t occur even when changes cross the alert threshold. But our government heavily subsidises G6 so I guess there’s no reason to stay on top of it any more? Terrible terrible terrible and dangerous to health.
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The app has problems with an iPhone 15
Almost 3 weeks ago now an update to the app came out in Australia and now it is unbearable.
I had an iPhone 8 which is compatible with the dexcom g6 app but since the update my bgl readings were freezing up and after turning the iPhone off and on again the bgl would then update.
I called dexcom technical support who after an hour of discussion where I was informing them the app update had issues I was then told that the update was to include iOS 17 and my iPhone 8 is no longer compatible with the app so I would need to purchase a iPhone 10 or higher for the app to work.
We decided not to go through this problem again so that afternoon I purchased a new iPhone 15 but found I am still getting the same issues so I called the tech support once again and was now told the iPhone 15 is not compatible with the app as I am running iOS 17.1.1
I have now been provided with a dexcom reader to see my bgl levels as I cannot rely on my iPhone 15 either.
The problem now is I want to purchase a dexcom t-slim X2 pump but until the app is updated the t-slim will not talk to the reader which would cause many medical problems.
I definitely believe it is the updated app that has the issues not the iPhones and I’m sure Apple wouldn’t be impressed when they read this!
I had an iPhone 8 which is compatible with the dexcom g6 app but since the update my bgl readings were freezing up and after turning the iPhone off and on again the bgl would then update.
I called dexcom technical support who after an hour of discussion where I was informing them the app update had issues I was then told that the update was to include iOS 17 and my iPhone 8 is no longer compatible with the app so I would need to purchase a iPhone 10 or higher for the app to work.
We decided not to go through this problem again so that afternoon I purchased a new iPhone 15 but found I am still getting the same issues so I called the tech support once again and was now told the iPhone 15 is not compatible with the app as I am running iOS 17.1.1
I have now been provided with a dexcom reader to see my bgl levels as I cannot rely on my iPhone 15 either.
The problem now is I want to purchase a dexcom t-slim X2 pump but until the app is updated the t-slim will not talk to the reader which would cause many medical problems.
I definitely believe it is the updated app that has the issues not the iPhones and I’m sure Apple wouldn’t be impressed when they read this!
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