Doesn’t work
I have uninstalled and reinstalled this app 3x’s and it still will not log me into my account!
No app notifications
I’m not getting any push notifications nor SMS . Only email. Which isn’t helpful for acting quickly if my motorcycle is stolen. I have tested numerous times and adjusted every setting.
App needs imporvement
Hello,
Please update the app. There has been a lot of bugs in the app. The time and location of the vehicle is inaccurate. I took my bike out in the morning but it records the trip as in the middle of the night. Another thing is whenever I log in, it always asks for me to fill in “first- time log in” details. I also can’t confirm my email because everytime I put in the verification code, it says it’s updated but it’s not. I also don’t receive notifications at all.
I really wish this app works and I hope there will be more improvements and updates coming. I hope what I’ve experienced so far is a bug because I really hope I didn’t waste money on this.
Thank you.
Please update the app. There has been a lot of bugs in the app. The time and location of the vehicle is inaccurate. I took my bike out in the morning but it records the trip as in the middle of the night. Another thing is whenever I log in, it always asks for me to fill in “first- time log in” details. I also can’t confirm my email because everytime I put in the verification code, it says it’s updated but it’s not. I also don’t receive notifications at all.
I really wish this app works and I hope there will be more improvements and updates coming. I hope what I’ve experienced so far is a bug because I really hope I didn’t waste money on this.
Thank you.
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Fix your app
Perpetually sits on the loading screen has done it for last ten days and I don’t know if it worked before then I’m a new customer.
Excellent customer service
Walked me through the app step by step and gave me a better understanding on how everything works
Good Customer Service
I bought a gps from dfence when I bought my ATV. I was having a hard time getting it to report my location. I called their support line and their tech got my device working and their customer service rep walked me through all the features.
Great 5 star service
Brett walked me thru the complete set up. He was very patient with me and knows the product very well.
Happy new customer
My husband and I just bought a new car and have the DFenceGPS security on our car. I downloaded the app and started setting it up. As a new customer I had some issues and questions. I called the number on the brochure and Brett answered. He walked me through everything and explained the ins and outs. He was so helpful. He even called me back later in the day and went over some things and answered my questions. The customer service is the best I have ever experienced. Brett was very pleasant, patient with me ( I’m a senior citizen). I recommend this company 1000%
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O
So I just got my first bike and decided to get that tracker on, setup was fairly easy and Brett helped me out with explaining everything(as someone who grew abroad I really needed that)
Honestly recommend them not every company has a good quality service and customer care like that in today’s world
Honestly recommend them not every company has a good quality service and customer care like that in today’s world
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Great product for my Can Am Defender UTV
Spoke with Brett that helped me set up my system and give me all the info I needed for the unit. Will protect UTV if stollen and they go out in the desert or woods let me know where UTV is. If I roll over in it will contact my emergency contact and give them my location also can send SOS if I need help. Very good product and even better customer service. Don’t hesitate to call them they know there products.
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Amazing customer support and service.
I’ve been around a long time and very few times have I been compelled to write a review. This company and Bret B have more than impressed me with their sincere desire to provide exemplary customer service. Bret went out of his way to provide assistance and ensure that my needs were addressed and met. Their interface and software is easy to use and the support is exceptional. I would gladly recommend anyone in need of a GPS tracking system for their vehicle to reach out and give Bret a call!
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Great product
We are really impressed with the gps tracking devices, we got 2 of them and they work seamlessly. We can customize notifications for specific events like movements and speeding, and are able to locate the vehicles at all times. This is a perfect solution for things like keeping track of your vehicle or motorcycle, as well as for company vehicle tracking. What we were most surprised by was the great customer service. As soon as we called a representative, named Bret answered (no answering machine, or some random call service). He was very friendly and helpful and solved my request right away. We highly recommend this product that comes along with this app and we will be looking into getting more of the different products that they offer.
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My experience
Bert took the time to go over all the information. Experts and excellence.
Excellent Tech support
I purchased my Can-Am Spyder a couple months ago and finally decided to set up my Dfence GPS. Got connected with Brett from technical support. He told me exactly how to set up and operate my GPS system. He answered all my questions and concerns. Thank you very much!
Brett
Awesome product and awesome people that work with it. I’ve been in person contact with Brett over the last few month and he has updated me on everything over that span of time. Couldn’t ask for a better safety device to help my wife feel safer while I’m out on the bike.
Great wireless gps
I love this Dfence gps bc it’s very accurate and easy to use. The customer service is excellent bc they are there at anytime to answer and help you through any problems or concerns you have about the device or app.
Awesome people
Every time I call, Bret and Audrey are always very helpful. They take the time helping me and are so patient and kind. I appreciate it very much.
Quick service. Brett is very helpful.
I was having an issue with a new gps awhile back that wasn’t locating. They saw that it was a firmware issue and they had their engineer fix it with a wireless update. Brett had everything working quickly. Recently I just got another gps for my other car and I called in and Brett walked me through setting everything up and making sure my notifications worked as expected. Thanks Brett if you read this. Anyone who has a problem when you call in if you request Brett he is the guy that seems to get things fixed fast.
I like the geo fences you can set on the app too, the work great and I can see whenever my car is going into dangerous areas that I marked.
I like the geo fences you can set on the app too, the work great and I can see whenever my car is going into dangerous areas that I marked.
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Customer Service Rocked
I am leaving this review because after a year in service, a simple email exposed some of the best customer service I have seen in a while (a long while). I protect my motorcycle with dFence – it works as designed. Brett and Tony were in touch within the hour, and we determined the module needed a simple replacement. I received it the next day via Express Mail with a new power pack, charging cord and module – the replacement, pre-configured, which made replacement a snap. I just popped it on the bike, and via the app, took the old one out of service, and added the new one. Worked perfectly – first time. I have been happy with dFence since picking it up for an extra layer of security, for its many capabilities beyond a simple GPS. Customer Service however was icing on the cake, and in this day and age impressed me to no end. Nice work Folks. Mike
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Great customer service
Just purchased an ATV added the dfenceProtection in Arizona had Brett helping me with all my questions and help the not so savvy tech guy like myself. Thank you Brett
