Unusable
Still not managed to log-in what is RSA ID???
I’ve emailed the company twice they don’t reply. Got car insurance with this company five days later I was pulled over by police saying I wasn’t insured, had to search their website to prove I was insured. Poor customer service, still waiting for email reply.
I’ve emailed the company twice they don’t reply. Got car insurance with this company five days later I was pulled over by police saying I wasn’t insured, had to search their website to prove I was insured. Poor customer service, still waiting for email reply.
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Best insurance
They are always there to assist and support in case you have a problem. I’ve been with them for 6 years and I’m happy with everything about Dialdirect insurance. They never fail me when I need a tow truck or assistance on the road. They make sure you are safe.
I can’t log on
I can access my account via the browser version but on the app it wants an RSA ID or passport, neither used when I set up my policy. How am I supposed to log onto the App?!!!
Faulty Trip Marking
The application after the update keeps calculating my rewards wrong. Calculates trips considering trips I marker as passenger. The team takes over a month to reply to the query and payouts are wrong month end.
Poor service from the technicians or whatever those guys are called. UPDATE: Improved customer service and user friendly APP!
Poor service from the technicians or whatever those guys are called. UPDATE: Improved customer service and user friendly APP!
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App Performance
How do I improve auto journey tracking on the app because sometimes I takes longer to detect or it doesn't detect at all just like today morning?
Essentially useless to any new client
I signed up for a new policy with dial direct a few days ago for my motorcycle. I was asked to use this app to take pictures of my bike and upload them. Every time I attempted to do so, the app crashed. So I contacted dial direct and asked them what to do. They told me to download an app from a link they sent me by text, and the same thing happened again. clearly there is some fundamental incompatibility between this app and Apple's current iOS. I'm never comfortable doing business with companies that are incapable of keeping up with the requirements of changing technology. Probably better to switch my insurance to somewhere else.
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Rigged app
I find this app to be extremely frustrating. It seems to be inconsistent with its ratings and payments, giving me a 5-star rating for my driving one day but then not giving me the money I earned from that rating the next day. When I check the app to see where I went wrong, it doesn't provide any feedback, but instead shows that I've driven well. This inconsistency is both confusing and disappointing
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Customer service
Dial direct is one of the best insurance companies I know, when you have a query the resolve it with ease and make sure that as their customer you are happy with the service. I love how they follow up on issues and their staff are so friendly and professional. I couldn’t ask for more.
In August 2023… Still in accurate measurement of cellphone usage
I personally do not know how many trips have been rated 4 stars and cellphone usage when in fact - i have been outside of my phone when not driving. 🫠
Like okay. I open the app. Start driving button. Put my phone down and that is measured as phone usage? If I go into a store and read something and come back - all before it cancels. It reads the whole time in the store as cellphone usage?
They’re reviews dating back to 4 years regarding the in accuracy of your cellphone usage measurement and still you guys are not prioritizing the fixes regarding to that. 🤷🏽♂️
Nna la mbhora
Like okay. I open the app. Start driving button. Put my phone down and that is measured as phone usage? If I go into a store and read something and come back - all before it cancels. It reads the whole time in the store as cellphone usage?
They’re reviews dating back to 4 years regarding the in accuracy of your cellphone usage measurement and still you guys are not prioritizing the fixes regarding to that. 🤷🏽♂️
Nna la mbhora
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Mr
Good app but sometimes it takes too long to load the trips as I’m not always the driver and I loose out on someones driving style
Ms. Lala
I’ve been with Dial Direct for 3 years now and have so far received my money’s worth.
I have in the past struggled to get a good Insurer but it’s good to give something new a try and see if it’s the right fit for you, financially and in terms of delivering on its promises.
… thanks,
I have in the past struggled to get a good Insurer but it’s good to give something new a try and see if it’s the right fit for you, financially and in terms of delivering on its promises.
… thanks,
Easy of access
While I find it easier to access the app, can you include the area for adding additional items to be cover so the agent can just review and finalise. Can you also bring back the call back option.
OTP Not Working
Cannot login after recent update. OTP’s are constantly invalid. Haven’t been able to track a trip dor 3 days.
Disappointed
Honestly the app is not functioning well. After I switch off my car it still tracking where as it was suppose to stop (hence I get negative points on the app as it says I was busy with my phone while driving). Yesterday I told the app to start my tracking and it did not resulting them not assigning point to me.
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Does not function as it should
Drove well for 2 days with 5 star ratings however the next day saw that I was disqualified for not allowing the app 24/7 access to location services and I need to turn off battery optimiser.
Sorry but I’d rather have my life than being controlled by an app that drains my battery and use data unnecessarily by constantly tracking throughout the day while I’m not travelling.
App uninstalled
Sorry but I’d rather have my life than being controlled by an app that drains my battery and use data unnecessarily by constantly tracking throughout the day while I’m not travelling.
App uninstalled
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Phone Usage Terror
Our precious stars are being taken away for phone usage when we only use our phones after the car has stopped.
We need a fix to this.
We need a fix to this.
Unhappy with new App
Used to be a good App but since the changes in the beginning of October, it’s been non responsive, freezes doesn’t record trips. Basically I think you need to relook this version, it’s clearly ain’t working for me personally, as a result I’m beginning to think it’s sabotage, one might as well start shopping for new insurer.
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Useless tracking after update
Tracking worked adequately before the recent update accompanying the change in cash back rewards. But now does not track trips at all, marking them as invalid (despite settings being the same as previously successful trips). This is very detrimental to consumers as you need at least one successful trip per day on order to maximize rewards.
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App gone crazy
After the recent update the app rates every trip as bad, I’m waiting 90 mins for my last trip stats to be calculated, please fix , after every update we have problems
Ransom App
Why does it feel like one is held at ransom with the app, because when it’s not updated one gets an sms telling them “ you have seem to have not updated your app, therefore won’t get rewards” and worse it doesn’t even show on the App Store updates. One has to click on a link on an sms, why is that????
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