Worst bus service I’ve ever experienced
The worst bus service I have ever tried, the buses are late consistently sometimes not even showing up. Would not recommend this bus company for travel to anyone
unusable
Ever since the new update it is super slow and laggy. It takes up to 5 minutes just to load the buses available sometimes not even loading at all leaving me without a choice but to rely on the bus showing up by pure chance. Joke of an app.
Unusable
This new update makes the app completely useless it told me the bus was in one place when it was in a completely other place. This isn’t the first time either since this has happened in multiple occasions with me and my friends. The only good it does it tell you what time the busses are on and even then it’s still really inaccurate.
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Horrific and Unusable
The design of this app is incredibly weird and the previous app was such better. I have no idea why it takes so long to track the location of a bus in the new app. It’s clunky and awkward
Update has made this app worse
Takes ages to load, crashes if you try to go from bus tracker to my ticket. Logs you out unexpectedly. It’s very awkward if the bus arrives and your ticket won’t load. I’ll be changing back to using the TWM Swift card next month as the app is unreliable.
Diamond buses
Most drivers are rude and they are late all of the time plus they don’t always pick up passengers at the correct bus stop but will drive off leaving you stranded.
I could go on but they don’t care about the customer and nothing will ever change.
I could go on but they don’t care about the customer and nothing will ever change.
Doesn’t work
App is unreliable, says it is one road and when leave house it goes by as tracker in correct. Then doesn’t show all buses. Advice you as a very loose guide
Missing 14a bus 25 / 1
Busses didn’t come all day no notice given ruined my day when busses are cancelled why don’t you notify? The215 is terribly un reliable your client liaison is appalling
Michael WATHEN thewath
Michael WATHEN thewath
Very bad service
Never come on time
Good
It’s good but one question
It says service updates and says subscription and I was wandering if this was a free subscription as I don’t want to pay for it
It says service updates and says subscription and I was wandering if this was a free subscription as I don’t want to pay for it
Great
This app is great to use, it’s so simple to use.
Sandra
Office staff don’t keep up to date with bus times and information on bays at Derby bus station. Need to be more informed on routes etc
Buses don’t turn up
Worst company I know for failures to turn up
356 why doesn’t this appear on my appt ?
I know it’s a new service but Worcester bus station doesn’t appear on app
And can’t put in planner from crowle to bus station so 356 doesn’t come up
And can’t put in planner from crowle to bus station so 356 doesn’t come up
Retired
Worcester 303 Route. 95% on time, all drivers friendly and considerate and buses always clean,
literally robbed me
so i tried to buy a ticket from here. and it failed when i tried to put in my post code. i tried three times to buy a ticket, all failed. but what DIDNT fail was the transaction! they have literally took £13.50 from me and NOT given me a ticket.
considering how appalling diamond bus’s services normally are, i shouldn’t have expected their mobile app to be any better
considering how appalling diamond bus’s services normally are, i shouldn’t have expected their mobile app to be any better
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I hate hate hate this app
Tickets don’t load often meaning I need to buy paper tickets so often in addition to the term ticket I have - plus app is generally terrible as other reviews say
Izzy
The 230 Bus service is so u reliable on an average the bus is 15/20 minutes late at the stop in Marlborough Road to Sedgley/Dudley. Also some of the drivers are mad drivers you literally have to hold on tight!!!
Rip off
Absolute rip off company. Buses never on time or always together or only one on route.
Put monthly ticket up too £70 (18.7 % rise)
Get rid and get a decent company in.
Put monthly ticket up too £70 (18.7 % rise)
Get rid and get a decent company in.
Useless
It’s a fact generally acknowledged the a bus timetable is just a ‘rough guide’ but when you offer a tracking app that usually mean it’s accurate. Well I can attest to multiple occasions when busses appear from nowhere meaning they’re missed, disappear and don’t arrive when they show they’re about to which means waiting sometimes more then 40 minutes for ‘the next one’. As someone who depends on the bus service I find this app extremely frustrating and basically useless.
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