Helpful support team
Had an issue with a redundant email address linked to my account.
All sorted quickly and painlessly.
Love the ticket share feature too.
All sorted quickly and painlessly.
Love the ticket share feature too.
Waitlist does not work as promised
We had an extra three-day pass to the Newport Jazz Festival, which advertises its waitlist on Dice. My husband offered the pass to the waitlist but days later it was still sitting there. With the event approaching, we ran an experiment. I joined the waitlist myself but have so far never been offered the chance to buy the ticket.
It seems like Dice and the jazz fest are saying ticket holders can do this but not actually taking the steps to allow it to happen. He bought the extra pass on the expectation it could be legitimately offered back on the waitlist, but clearly it never was despite Dice’s promise.
If we knew this at the outset, we could have found a buyer on our own but now it may be too late and we have lost the opportunity to recoup our money.
I’m planning to report to the attorney generals consumer unit because it seems like a fraudulent business practice
UPDATE: The developer response ignores that we were simultaneously offering and seeking a 3-day pass on different accounts. The app never gave either of us the chance to buy or sell. So it did not work as promised
It seems like Dice and the jazz fest are saying ticket holders can do this but not actually taking the steps to allow it to happen. He bought the extra pass on the expectation it could be legitimately offered back on the waitlist, but clearly it never was despite Dice’s promise.
If we knew this at the outset, we could have found a buyer on our own but now it may be too late and we have lost the opportunity to recoup our money.
I’m planning to report to the attorney generals consumer unit because it seems like a fraudulent business practice
UPDATE: The developer response ignores that we were simultaneously offering and seeking a 3-day pass on different accounts. The app never gave either of us the chance to buy or sell. So it did not work as promised
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Fast & Helpful Support
Amazing customer service! I accidentally bought the wrong tickets during the Wildlands presale rush, and the dice team changed them the same day. The process was so quick and easy, and they took all the stress away. Thank you!
Yep!
Just works!
On the waitlist, thought id never get a ticket
They made it happen! Great way to get last minute offiers
