Horrible
Took funds out before assigning someone to do the cleaning . Reached out several times via phone and text. No answer from phone and no response from the text number they provided. Seems to be more of a scam than anything. Had to end up disputing the charges through my bank because they wouldn’t contact me back to give a refund for services not provided. Would never recommend them to anyone.
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No customer support
Careful when using this app. Your money is GONE once you pay for a service. If you are lucky and get what you need, good for you, else forget about your money. I’m paid for two people, only one showed up and I never got my refund or response from any follow up messages I sent them. The number on their app sends you to a spam “medical services provider “ who will give you the directory phone number if you ask them for a phone number to reach someone at Diem.
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Awful Customer Service
I downloaded this app to book cleaning services. Booked something and then changed my mind. Found out there is no way to cancel a service on the app. Texted the contact number and also sent emails. No response. Charge has now appeared on my credit card for a service not received.
Don’t trust this company
I was looking for house keeping and found an app called DIEM that said I could put in a request and would be contacted with a job assignment. The app stated no money would be put on my credit card until the work was completed and approved. I waited 3 hours and no one contacted me so I cancelled the job. The app accepted the cancellation and in written information on the app I was told I would receive a refund. I then called the phone number on the app and was told by an employee that my refund was approved because money should not have been taken from my credit card without the job being assigned. After a week with no refund I called again and was told to wait another week. After the second week I called and texted and was told by both call and text that my refund was on the way. After a week and a half I texted again and received no response from DIEM so started a dispute with my credit card company. This app promises no money charged until work is done but took my money immediately after I put the request on the app, the work was never assigned or completed, and my money has been promised to me as a refund for 2.5 weeks now and I have not received it.
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Seize the Diem!!
Deb is excellent! Hard working and efficient. Super professional! The customer service from start to finish was amazing and got help within two hours.
