Would give zero stars
I would give zero stars if I was able to. I worked for this company once and was promised $80 for the clean from the Landing. I had to go back to this rental three times due to their sheets not drying in their dryer probably at one point they told me not to even wash the sheets and just remake the bed someone had slept in disgusting. $80 isn’t much to some but when you put in all the work and are promised to be paid and you are not it’s a problem. My payment said processed on October 5th and expected by October 19th ridiculous time to wait for an instant payout anyways. It’s now October 21st and I still have not received my payment no one at this company is answering the phone or emails about my payment but had no problem blowing my phone up to clean this rental. I’m posting this to social media as well in hopes no one will work for them again plus no air bnb owners use them. At this point I believe they do not pay anyone out and are keeping the money.
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EELM4799
SCAM
The good reviews here are bots. You don’t get good service and then they won’t refund you and stop responding. Not qualified to be on Better Business Bureau. Will be pursuing legal action as their terms and conditions state that a refund will be considered if the cleaner does not show.
I booked a cleaning with a cleaner that never confirmed. Then I reached out to customer support to help me book a cleaning. My cleaning was booked and confirmed. In the morning of the cleaning, several messages came through asking my cleaner for their ETA. The cleaner never provided that.
Then the cleaner arrived late. I was told that the cleaner arrived hours after the scheduled time and that they had been cleaning after I requested the cleaning be canceled due to the cleaner seemingly no showing. Then I hear they had arrived and your support essentially begged me to not cancel the service since the cleaner had been there for 2 hours cleaning.
I told your support person how unhappy I was with the lack of communication, as we were mislead and inconvenienced, but they refused to offer us a reasonable offer and instead offered us a discount on our next cleaning. I do not want to book another cleaning if I am not compensated for the lack of professionalism. This was incredibly stressful and unprofessional. I would like a full refund as I was not given quality service that was promised or that I booked.
Still now hours after my cleaning my app is telling me that there is 0% progress on my cleaning. I’m incredibly frustrated and will be telling everyone not to book with you unless I am refunded. I see that as the only fair compensation at this point.
That’s what I sent immediately after cleaning on Sep 26th. I now keep getting responses such as “we will review this and get back to you soon.”
Total waste of time, major stressor, worst service ever. I sent photos proving how poor the cleaning was and I’m just appalled at how much effort I have to put into getting this refund.
I booked a cleaning with a cleaner that never confirmed. Then I reached out to customer support to help me book a cleaning. My cleaning was booked and confirmed. In the morning of the cleaning, several messages came through asking my cleaner for their ETA. The cleaner never provided that.
Then the cleaner arrived late. I was told that the cleaner arrived hours after the scheduled time and that they had been cleaning after I requested the cleaning be canceled due to the cleaner seemingly no showing. Then I hear they had arrived and your support essentially begged me to not cancel the service since the cleaner had been there for 2 hours cleaning.
I told your support person how unhappy I was with the lack of communication, as we were mislead and inconvenienced, but they refused to offer us a reasonable offer and instead offered us a discount on our next cleaning. I do not want to book another cleaning if I am not compensated for the lack of professionalism. This was incredibly stressful and unprofessional. I would like a full refund as I was not given quality service that was promised or that I booked.
Still now hours after my cleaning my app is telling me that there is 0% progress on my cleaning. I’m incredibly frustrated and will be telling everyone not to book with you unless I am refunded. I see that as the only fair compensation at this point.
That’s what I sent immediately after cleaning on Sep 26th. I now keep getting responses such as “we will review this and get back to you soon.”
Total waste of time, major stressor, worst service ever. I sent photos proving how poor the cleaning was and I’m just appalled at how much effort I have to put into getting this refund.
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Aalexasuzanne
no show up
The cleaner did not show up and I couldn’t get my refund
JJackWS21
Awful
Cleaners never come or pick up the cleaning job on this app. If they do accept it, they later decline. I spend more time rescheduling than the time it would take to clean.
LL18890
AWFUL
Horrible experience from the day of the cleaning onward. I still am awaiting a refund after horrible service and bad cleaning. They refuse to refund me and instead are trying to offer 15% off next cleaning. They tried to go back to clean but I needed to return my keys that day so that wasn’t an option. Give me my money back immediately!!!
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Aalexasuzanne
