AWFUL
Horrible experience from the day of the cleaning onward. I still am awaiting a refund after horrible service and bad cleaning. They refuse to refund me and instead are trying to offer 15% off next cleaning. They tried to go back to clean but I needed to return my keys that day so that wasn’t an option. Give me my money back immediately!!!
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Pay me my money
It doesn't even deserve a single star; I went to do a cleaning job over a month ago and still haven't been paid for the work. I tried contacting the managers, but they just ignore my calls. This app is useless—it’s a waste of time, and they steal the money you’ve already earned.
Décevant
Cédule des rendez-vous sans vous aviser, change les personnes attitrés à la dernière minute, refuse de rembourser pour un rendez-vous non cédulé. Ne répond plus au demande quand il s’agit de canceller le service.
Bad Refund Policy
I booked a cleaning service with a cleaner who later declined the booking. The app tried to match with another cleaner and wasn’t able to find another cleaner. I cancelled the booking and made alternative plans. Instead of returning the charge to my credit card, I am being given Cleanster Cash. You expect to tell me where to spend MY money. What nonsense! You can expect to hear from my card issuer.
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App is a scam
Do not trust this app, it is a scam. Booked a cleaner, did not come, rescheduled, did not show up again. They have been ignoring my refund requests for 2 months now. It is mind boggling that iOS is letting this scam steal from their users.
Horrible experience
I booked a cleaning and the job was insatisfactory. I’ve tried to contact customer service about it, without success. Their policies on their website indicates that they will send a cleaner to finish the job free of charge, but that is a complete lie. They won’t even answer you when you have a complaint! It is also important to note that they overcharge the customers and completely rip off their cleaners by taking almost half of what is billed to the customer.
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SCAM
Please AVOID! Cleaners will accept the job and then ask for cash payment. At the end of the day, I was charged but nobody came. No number to call for customer service and nobody ever answered on my email. Need to call my bank to dispute the charge. AVOID!!!!
Trash services
If I could give them a negative stars I would I wouldn’t recommend anyone using this platform for a side hustle nor would I recommend anyone using them for a cleaning service every time I went to someone’s house they were complaining about the way. The platform works in the fact that customer service is not helpful at all
. They are sending people out on canceled jobs and given out wrong times for people to show up. I worked for them and I’ve done an amazing job just for them to not pay me my money in months.
. They are sending people out on canceled jobs and given out wrong times for people to show up. I worked for them and I’ve done an amazing job just for them to not pay me my money in months.
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Worst experience ever
This company is a complete rip off. They failed to show up multiple times. When they finally did, they did a terrible job cleaning my gym. When I complained they rescheduled and then charged me again for it without approval. They refuse to give me a refund in anything but their “Cleanster cash” and say they cannot return that money to my bank. I’m out $400 with 0 upside to my business. Thanks Cleanster!
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Great App
I really like your App
App is a scam
Booked a cleaner, did not come, rescheduled, did not show up again. When asking for a refund, the chat never answers.
Refund
No cleaner available. I scheduled my day at noon so that I could run my errands and CLEANSTER’s kept saying the cleaners had cancelled so it was approximately 3 pm and couldn’t have it done. I requested refund but no answer or call back. I will never use CLEANSTER’s again! I still want my refund.
L’employé ne se présente pas
La compagnie me facture pareil
They don’t pay cleaners
I did 2 cleaning jobs in January and it’s been almost 4 months and I’m still yet to get my payment, they keep saying it’s in transits and th billing team is working on it. In app they promised something like 2 weeks but it’s been 16 weeks and still yet no payment. Funny enough they keep sending more cleaning jobs my way despite not paying me for the clean I did in January like… bruh
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They are thieves!
Stole my money
Worst ever
Two days and two cleaners never showed up and trying to get my money back is a nightmare . I am having to go through the better business . Completely fraud and scam .
THEY DO NOT PAY THIER CLEANERS!
I do not recommend working for Cleanster if you value transparency, fairness, and getting paid for the work you complete.
My experience with this company has been extremely frustrating and disappointing. One of the biggest issues is their failure to follow their own policies and procedures when it comes to paying cleaners. Jobs are completed as required, often to a high standard, yet payments are delayed for long periods—or worse, never received at all. Reaching out for support or clarification leads to vague responses, runarounds, or no response at all.
There is also a clear lack of accountability. Cleaners are expected to meet strict expectations, show up on time, and complete detailed work, but the company does not hold itself to the same standard when it comes to honoring payment timelines. This creates a one-sided working relationship where the worker carries all the responsibility and risk.
Another concern is the inconsistency in how issues are handled. Policies seem to be applied selectively, and there is little to no protection for cleaners when disputes arise. Even after providing proof of completed work, getting resolution can feel nearly impossible.
Overall, this is not a reliable platform for anyone looking to earn steady income. Until Cleanster improves its payment practices, communication, and accountability, I would strongly advise others to think twice before working with them.
My experience with this company has been extremely frustrating and disappointing. One of the biggest issues is their failure to follow their own policies and procedures when it comes to paying cleaners. Jobs are completed as required, often to a high standard, yet payments are delayed for long periods—or worse, never received at all. Reaching out for support or clarification leads to vague responses, runarounds, or no response at all.
There is also a clear lack of accountability. Cleaners are expected to meet strict expectations, show up on time, and complete detailed work, but the company does not hold itself to the same standard when it comes to honoring payment timelines. This creates a one-sided working relationship where the worker carries all the responsibility and risk.
Another concern is the inconsistency in how issues are handled. Policies seem to be applied selectively, and there is little to no protection for cleaners when disputes arise. Even after providing proof of completed work, getting resolution can feel nearly impossible.
Overall, this is not a reliable platform for anyone looking to earn steady income. Until Cleanster improves its payment practices, communication, and accountability, I would strongly advise others to think twice before working with them.
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Cleaners never get paid for any jobs they do!!!
First of all, I wanna say CleansterPro is an absolute joke and you’ll be a fool if anyone starts cleaning for this company! First of all I was sent to the wrong address for a clean i accepted to do by the CleansterPro and the address was changed and they knew the new address but still sent me to the wrong address which is 48 minutes away from the address I was supposed to be at,, OK after all that I still went and clean these people‘s house and it took me four hours and still yet to be paid and this has been over a month ago. I can’t get no one on the phone. I can’t talk to nobody. It is an absolute nightmare and I will never do anything else for this company and I hope anybody else wouldn’t either because I’m telling you, it will be a nightmare for y’all to.
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Scam company
I own UClean you can find my company on Instagram @UCleanAtl
This company hired me to clean their properties and is not paying any of the contractors sent out to clean any of their properties! They do not answer phone calls nor emails. They send us out to jobs, make sure the place is very clean, then after they have confirmed the place is clean they ignore you. Do not and I repeat do not hire them as this is a scam company!!!!
This company hired me to clean their properties and is not paying any of the contractors sent out to clean any of their properties! They do not answer phone calls nor emails. They send us out to jobs, make sure the place is very clean, then after they have confirmed the place is clean they ignore you. Do not and I repeat do not hire them as this is a scam company!!!!
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DON'T HIRE THIS SERVICE , THEY DON'T PAY THE CLEANERS
This is the worst platform to hire cleaning services. They undervalue the cleaner time, and I don't pay for their cleanings. Do not support this type of business.
