Horrible service from management
Extremely disappointed with the lack of professionalism and customer service from this company. I have been trying to reach them for THREE WEEKS through multiple phone calls and text messages, with absolutely no response.
Despite not receiving the cleaning service I was expecting, I have yet to receive a reimbursement or have another cleaner sent to complete the job.
What makes this situation even more frustrating is the complete lack of communication and accountability. As a paying customer, I expect a company to honour its commitments or, at the very least, respond to its clients.
THREE weeks of being ignored, with no service and no refund, is completely unacceptable.Unfortunately, based on my experience, I cannot recommend this company.
Despite not receiving the cleaning service I was expecting, I have yet to receive a reimbursement or have another cleaner sent to complete the job.
What makes this situation even more frustrating is the complete lack of communication and accountability. As a paying customer, I expect a company to honour its commitments or, at the very least, respond to its clients.
THREE weeks of being ignored, with no service and no refund, is completely unacceptable.Unfortunately, based on my experience, I cannot recommend this company.
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Would give zero stars
I would give zero stars if I was able to. I worked for this company once and was promised $80 for the clean from the Landing. I had to go back to this rental three times due to their sheets not drying in their dryer probably at one point they told me not to even wash the sheets and just remake the bed someone had slept in disgusting. $80 isn’t much to some but when you put in all the work and are promised to be paid and you are not it’s a problem. My payment said processed on October 5th and expected by October 19th ridiculous time to wait for an instant payout anyways. It’s now October 21st and I still have not received my payment no one at this company is answering the phone or emails about my payment but had no problem blowing my phone up to clean this rental. I’m posting this to social media as well in hopes no one will work for them again plus no air bnb owners use them. At this point I believe they do not pay anyone out and are keeping the money.
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SCAM
The good reviews here are bots. You don’t get good service and then they won’t refund you and stop responding. Not qualified to be on Better Business Bureau. Will be pursuing legal action as their terms and conditions state that a refund will be considered if the cleaner does not show.
I booked a cleaning with a cleaner that never confirmed. Then I reached out to customer support to help me book a cleaning. My cleaning was booked and confirmed. In the morning of the cleaning, several messages came through asking my cleaner for their ETA. The cleaner never provided that.
Then the cleaner arrived late. I was told that the cleaner arrived hours after the scheduled time and that they had been cleaning after I requested the cleaning be canceled due to the cleaner seemingly no showing. Then I hear they had arrived and your support essentially begged me to not cancel the service since the cleaner had been there for 2 hours cleaning.
I told your support person how unhappy I was with the lack of communication, as we were mislead and inconvenienced, but they refused to offer us a reasonable offer and instead offered us a discount on our next cleaning. I do not want to book another cleaning if I am not compensated for the lack of professionalism. This was incredibly stressful and unprofessional. I would like a full refund as I was not given quality service that was promised or that I booked.
Still now hours after my cleaning my app is telling me that there is 0% progress on my cleaning. I’m incredibly frustrated and will be telling everyone not to book with you unless I am refunded. I see that as the only fair compensation at this point.
That’s what I sent immediately after cleaning on Sep 26th. I now keep getting responses such as “we will review this and get back to you soon.”
Total waste of time, major stressor, worst service ever. I sent photos proving how poor the cleaning was and I’m just appalled at how much effort I have to put into getting this refund.
I booked a cleaning with a cleaner that never confirmed. Then I reached out to customer support to help me book a cleaning. My cleaning was booked and confirmed. In the morning of the cleaning, several messages came through asking my cleaner for their ETA. The cleaner never provided that.
Then the cleaner arrived late. I was told that the cleaner arrived hours after the scheduled time and that they had been cleaning after I requested the cleaning be canceled due to the cleaner seemingly no showing. Then I hear they had arrived and your support essentially begged me to not cancel the service since the cleaner had been there for 2 hours cleaning.
I told your support person how unhappy I was with the lack of communication, as we were mislead and inconvenienced, but they refused to offer us a reasonable offer and instead offered us a discount on our next cleaning. I do not want to book another cleaning if I am not compensated for the lack of professionalism. This was incredibly stressful and unprofessional. I would like a full refund as I was not given quality service that was promised or that I booked.
Still now hours after my cleaning my app is telling me that there is 0% progress on my cleaning. I’m incredibly frustrated and will be telling everyone not to book with you unless I am refunded. I see that as the only fair compensation at this point.
That’s what I sent immediately after cleaning on Sep 26th. I now keep getting responses such as “we will review this and get back to you soon.”
Total waste of time, major stressor, worst service ever. I sent photos proving how poor the cleaning was and I’m just appalled at how much effort I have to put into getting this refund.
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no show up
The cleaner did not show up and I couldn’t get my refund
Awful
Cleaners never come or pick up the cleaning job on this app. If they do accept it, they later decline. I spend more time rescheduling than the time it would take to clean.
AWFUL
Horrible experience from the day of the cleaning onward. I still am awaiting a refund after horrible service and bad cleaning. They refuse to refund me and instead are trying to offer 15% off next cleaning. They tried to go back to clean but I needed to return my keys that day so that wasn’t an option. Give me my money back immediately!!!
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Pay me my money
It doesn't even deserve a single star; I went to do a cleaning job over a month ago and still haven't been paid for the work. I tried contacting the managers, but they just ignore my calls. This app is useless—it’s a waste of time, and they steal the money you’ve already earned.
Décevant
Cédule des rendez-vous sans vous aviser, change les personnes attitrés à la dernière minute, refuse de rembourser pour un rendez-vous non cédulé. Ne répond plus au demande quand il s’agit de canceller le service.
Bad Refund Policy
I booked a cleaning service with a cleaner who later declined the booking. The app tried to match with another cleaner and wasn’t able to find another cleaner. I cancelled the booking and made alternative plans. Instead of returning the charge to my credit card, I am being given Cleanster Cash. You expect to tell me where to spend MY money. What nonsense! You can expect to hear from my card issuer.
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App is a scam
Do not trust this app, it is a scam. Booked a cleaner, did not come, rescheduled, did not show up again. They have been ignoring my refund requests for 2 months now. It is mind boggling that iOS is letting this scam steal from their users.
Horrible experience
I booked a cleaning and the job was insatisfactory. I’ve tried to contact customer service about it, without success. Their policies on their website indicates that they will send a cleaner to finish the job free of charge, but that is a complete lie. They won’t even answer you when you have a complaint! It is also important to note that they overcharge the customers and completely rip off their cleaners by taking almost half of what is billed to the customer.
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SCAM
Please AVOID! Cleaners will accept the job and then ask for cash payment. At the end of the day, I was charged but nobody came. No number to call for customer service and nobody ever answered on my email. Need to call my bank to dispute the charge. AVOID!!!!
Trash services
If I could give them a negative stars I would I wouldn’t recommend anyone using this platform for a side hustle nor would I recommend anyone using them for a cleaning service every time I went to someone’s house they were complaining about the way. The platform works in the fact that customer service is not helpful at all
. They are sending people out on canceled jobs and given out wrong times for people to show up. I worked for them and I’ve done an amazing job just for them to not pay me my money in months.
. They are sending people out on canceled jobs and given out wrong times for people to show up. I worked for them and I’ve done an amazing job just for them to not pay me my money in months.
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Worst experience ever
This company is a complete rip off. They failed to show up multiple times. When they finally did, they did a terrible job cleaning my gym. When I complained they rescheduled and then charged me again for it without approval. They refuse to give me a refund in anything but their “Cleanster cash” and say they cannot return that money to my bank. I’m out $400 with 0 upside to my business. Thanks Cleanster!
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Great App
I really like your App
App is a scam
Booked a cleaner, did not come, rescheduled, did not show up again. When asking for a refund, the chat never answers.
Refund
No cleaner available. I scheduled my day at noon so that I could run my errands and CLEANSTER’s kept saying the cleaners had cancelled so it was approximately 3 pm and couldn’t have it done. I requested refund but no answer or call back. I will never use CLEANSTER’s again! I still want my refund.
L’employé ne se présente pas
La compagnie me facture pareil
They don’t pay cleaners
I did 2 cleaning jobs in January and it’s been almost 4 months and I’m still yet to get my payment, they keep saying it’s in transits and th billing team is working on it. In app they promised something like 2 weeks but it’s been 16 weeks and still yet no payment. Funny enough they keep sending more cleaning jobs my way despite not paying me for the clean I did in January like… bruh
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They are thieves!
Stole my money
