Frauds who will stoop to any low levels to avoid approving ypur insurance claim
Speaking from personal experience of being stuck with these frauds who will do their very best to annoy you with unnecessary tasks and requirement of not so necessary documents and paperworks to not approve claim even for minor cases. Zero stars for their customer service and care. Be very careful with these guys as these guys as they will hold on to every little thing that you say and try to make things harder for you. Apparently they think we pay insurance for fun since people have loads of money and are donating it to them. The only mistake i made was agreeing with vehicles showroom staff and renewing my insurance based on the showroom’s recommendation and now i’m still running behind a new thing every day to get my insurance claim approved for over a month. Especially their manager Toms or something, horrible people genuinely.
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Response from developer
Hi, we understand how disappointing this experience must have been for you. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Hassle free, e2e lifetime support!
I have experienced hassle free, seamless support throughout the current insurance life term of my vehicle from Digit team, with timely updates through multiple channels, with most staff well informed of processes and willingness to help, in resolving and navigating through any exigency you may be in. This comes from my personal experience where I had to raise claim for my 4 wheeler EV three times in last 6 months of buying the Digit vehicle insurance. Each time, I was supported with accurate and timely information, support from filling FIR, raising claim, choosing the right dealership and on time vehicle delivery, and all of this with no irrelevant questions or documents asked. Kudos to the team and service delivery 🙋🏻♂️
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Response from developer
Hi Rahul, it is delightful to hear such positive words and it’s always a pleasure to serve our users.
Fraud stay away - No claim approved on a nil dip insurance
Took nil dip cover from Go Digit thinking I was covered. My right ORVM got damaged, I submitted the car at a workshop, their surveyor came, did his thing — I thought okay process is moving. Then out of nowhere their guy calls and says “sir we need a spot photo or FIR.”
SPOT PHOTO. Of damage that happened 3 days ago. Then I told I would get the FIR after filing it now. He says that would not be valid. You should have registered the FIR on the same day.
At no point during purchase did anyone tell me this was even a thing. Not the sales guy, not the policy terms they explained, nobody. And now after the car is already at the workshop they’re telling me this. How exactly am I supposed to go back in time??
Claim rejected.
And here’s the cherry on top — the claim amount I was asking for is actually LESS than what I paid as premium. Let that sink in. I paid more in premium than my own claim value and they still found a reason to say no.
I had seen bad reviews about Digit before buying. But their sales executive was so persuasive I thought maybe those were one off cases. Nope. I am now one of those reviews.
If you’re reading this before buying — please don’t. Learn from my mistake.
And while all this is happening, another Digit rep is calling me every 2 days to sell me a 7 crore life insurance. Her exact words — “life insurance is different from motor sir, you can trust us this time.”
SPOT PHOTO. Of damage that happened 3 days ago. Then I told I would get the FIR after filing it now. He says that would not be valid. You should have registered the FIR on the same day.
At no point during purchase did anyone tell me this was even a thing. Not the sales guy, not the policy terms they explained, nobody. And now after the car is already at the workshop they’re telling me this. How exactly am I supposed to go back in time??
Claim rejected.
And here’s the cherry on top — the claim amount I was asking for is actually LESS than what I paid as premium. Let that sink in. I paid more in premium than my own claim value and they still found a reason to say no.
I had seen bad reviews about Digit before buying. But their sales executive was so persuasive I thought maybe those were one off cases. Nope. I am now one of those reviews.
If you’re reading this before buying — please don’t. Learn from my mistake.
And while all this is happening, another Digit rep is calling me every 2 days to sell me a 7 crore life insurance. Her exact words — “life insurance is different from motor sir, you can trust us this time.”
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Response from developer
Hi Raghav, we understand how disappointing this experience must have been for you. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Very disappointing experience with go digit
Very disappointing experience with Go Digit Insurance.
My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.
I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.
Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.
I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.
Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.
My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.
I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.
Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.
I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.
Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.
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Response from developer
Hi Chauhan, we regret the inconvenience you've faced. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Digit is worst.
I had submitted my two-wheeler for repairs through Digit Insurance after filing a claim. After completing the claim formalities, I dropped the vehicle at the authorized service center expecting the process to proceed smoothly.
However, the experience turned out to be extremely disappointing. The Vehicle Repair Order (VRO) from Digit was issued only after 12 days, and that too after repeated follow-ups from my side. My assigned claim coordinator, Mr. Ganesh Pendhari, was largely unreachable during this period. Many of my calls went unanswered and were not returned, forcing me to constantly follow up just to move the claim process forward.
Due to these delays, the overall repair process took 35 days, which is far beyond a reasonable timeline for a two-wheeler insurance claim. Even after the repairs were completed, the service center faced further issues while trying to finalize the claim settlement. When they attempted to contact Mr. Ganesh Pendhari regarding the bill sent to Digit, their calls also went unanswered. Eventually, his phone was found to be switched off, which further delayed the delivery of my vehicle.
This entire experience caused unnecessary inconvenience and frustration, as I had to personally follow up at every stage of the process. Such lack of communication and support from the claim coordinator reflects poor service standards.
Overall, this has been a highly unsatisfactory experience with Digit Insurance. Based on this experience, I would not consider choosing Digit as an insurance provider in the future.
However, the experience turned out to be extremely disappointing. The Vehicle Repair Order (VRO) from Digit was issued only after 12 days, and that too after repeated follow-ups from my side. My assigned claim coordinator, Mr. Ganesh Pendhari, was largely unreachable during this period. Many of my calls went unanswered and were not returned, forcing me to constantly follow up just to move the claim process forward.
Due to these delays, the overall repair process took 35 days, which is far beyond a reasonable timeline for a two-wheeler insurance claim. Even after the repairs were completed, the service center faced further issues while trying to finalize the claim settlement. When they attempted to contact Mr. Ganesh Pendhari regarding the bill sent to Digit, their calls also went unanswered. Eventually, his phone was found to be switched off, which further delayed the delivery of my vehicle.
This entire experience caused unnecessary inconvenience and frustration, as I had to personally follow up at every stage of the process. Such lack of communication and support from the claim coordinator reflects poor service standards.
Overall, this has been a highly unsatisfactory experience with Digit Insurance. Based on this experience, I would not consider choosing Digit as an insurance provider in the future.
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Response from developer
Hi Pankaj, that’s not the kind of experience we want you to have. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
