Very disappointing experience with go digit
Very disappointing experience with Go Digit Insurance.
My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.
I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.
Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.
I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.
Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.
My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.
I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.
Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.
I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.
Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.
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Response from developer
Hi Chauhan, we regret the inconvenience you've faced. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Digit is worst.
I had submitted my two-wheeler for repairs through Digit Insurance after filing a claim. After completing the claim formalities, I dropped the vehicle at the authorized service center expecting the process to proceed smoothly.
However, the experience turned out to be extremely disappointing. The Vehicle Repair Order (VRO) from Digit was issued only after 12 days, and that too after repeated follow-ups from my side. My assigned claim coordinator, Mr. Ganesh Pendhari, was largely unreachable during this period. Many of my calls went unanswered and were not returned, forcing me to constantly follow up just to move the claim process forward.
Due to these delays, the overall repair process took 35 days, which is far beyond a reasonable timeline for a two-wheeler insurance claim. Even after the repairs were completed, the service center faced further issues while trying to finalize the claim settlement. When they attempted to contact Mr. Ganesh Pendhari regarding the bill sent to Digit, their calls also went unanswered. Eventually, his phone was found to be switched off, which further delayed the delivery of my vehicle.
This entire experience caused unnecessary inconvenience and frustration, as I had to personally follow up at every stage of the process. Such lack of communication and support from the claim coordinator reflects poor service standards.
Overall, this has been a highly unsatisfactory experience with Digit Insurance. Based on this experience, I would not consider choosing Digit as an insurance provider in the future.
However, the experience turned out to be extremely disappointing. The Vehicle Repair Order (VRO) from Digit was issued only after 12 days, and that too after repeated follow-ups from my side. My assigned claim coordinator, Mr. Ganesh Pendhari, was largely unreachable during this period. Many of my calls went unanswered and were not returned, forcing me to constantly follow up just to move the claim process forward.
Due to these delays, the overall repair process took 35 days, which is far beyond a reasonable timeline for a two-wheeler insurance claim. Even after the repairs were completed, the service center faced further issues while trying to finalize the claim settlement. When they attempted to contact Mr. Ganesh Pendhari regarding the bill sent to Digit, their calls also went unanswered. Eventually, his phone was found to be switched off, which further delayed the delivery of my vehicle.
This entire experience caused unnecessary inconvenience and frustration, as I had to personally follow up at every stage of the process. Such lack of communication and support from the claim coordinator reflects poor service standards.
Overall, this has been a highly unsatisfactory experience with Digit Insurance. Based on this experience, I would not consider choosing Digit as an insurance provider in the future.
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Response from developer
Hi Pankaj, that’s not the kind of experience we want you to have. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Claim Rejected Despite Doctor Clarification – Poor Customer Support
Extremely disappointing experience with Digit Insurance.
My father was recently hospitalized due to severe stomach pain. After proper diagnosis, doctors confirmed a gallbladder infection. The hospital provided all necessary medical documents and even issued an official clarification letter to the insurance team. The treating doctor also explained the case directly to the insurance representative.
Despite all the required documents and medical clarification, Digit Insurance rejected the claim without giving a proper justification.
When we contacted customer support to understand the reason, the experience was even worse. The representative was very unprofessional and instead of explaining the issue, he said “Don’t unnecessarily raise your voice on the call.” We were only trying to understand the reason for the rejection during a very stressful time for our family.
Even after raising multiple complaints, there was no proper response or support. When I informed them that I no longer wanted to continue with the policy, I received an email stating that I am not eligible for a refund because the insurance was claimed, even though the claim itself was rejected by them.
This entire situation has been extremely frustrating while dealing with a family medical emergency.
I strongly recommend people carefully review the claim process and customer service before choosing Digit Insurance, as my experience has been very disappointing and negligent.
My father was recently hospitalized due to severe stomach pain. After proper diagnosis, doctors confirmed a gallbladder infection. The hospital provided all necessary medical documents and even issued an official clarification letter to the insurance team. The treating doctor also explained the case directly to the insurance representative.
Despite all the required documents and medical clarification, Digit Insurance rejected the claim without giving a proper justification.
When we contacted customer support to understand the reason, the experience was even worse. The representative was very unprofessional and instead of explaining the issue, he said “Don’t unnecessarily raise your voice on the call.” We were only trying to understand the reason for the rejection during a very stressful time for our family.
Even after raising multiple complaints, there was no proper response or support. When I informed them that I no longer wanted to continue with the policy, I received an email stating that I am not eligible for a refund because the insurance was claimed, even though the claim itself was rejected by them.
This entire situation has been extremely frustrating while dealing with a family medical emergency.
I strongly recommend people carefully review the claim process and customer service before choosing Digit Insurance, as my experience has been very disappointing and negligent.
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Response from developer
Hi Debashisa, that’s not the kind of experience we want you to have. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Rejection of infotainment claim
I submitted a claim for my car's infotainment system after a frontal accident impact. Due to the front collision, the infotainment system completely stopped working. The screen is slightly bent and internally damaged, but because there is no major visible crack on the display, my claim was rejected.
They failed to properly assess the impact damage and simply dismissed it without a fair technical evaluation.
What is most disappointing is the drastic change in their attitude. Their behavior and support were extremely polite and responsive until I purchased the policy. After that, everything changed. Now, they keep rejecting claims for foolish and senseless reasons, finding excuses instead of solutions. It feels like genuine concerns are ignored rather than investigated properly.
I used to recommend GoDigit to friends and family, believing it was a reliable and customer-friendly insurer. Unfortunately, my recent experience has completely changed that perception. Instead of standing by their customer during a difficult situation, they chose denial over accountability.
This has been one of the worst service experiences I have had so far. I strongly advise others to choose their insurance policy wisely.
Otherwise, you may end up regretting your decision when you actu need support the most.
They failed to properly assess the impact damage and simply dismissed it without a fair technical evaluation.
What is most disappointing is the drastic change in their attitude. Their behavior and support were extremely polite and responsive until I purchased the policy. After that, everything changed. Now, they keep rejecting claims for foolish and senseless reasons, finding excuses instead of solutions. It feels like genuine concerns are ignored rather than investigated properly.
I used to recommend GoDigit to friends and family, believing it was a reliable and customer-friendly insurer. Unfortunately, my recent experience has completely changed that perception. Instead of standing by their customer during a difficult situation, they chose denial over accountability.
This has been one of the worst service experiences I have had so far. I strongly advise others to choose their insurance policy wisely.
Otherwise, you may end up regretting your decision when you actu need support the most.
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Response from developer
Hi Sameer, we truly understand how disappointing it can feel when a claim decision isn’t what you were hoping for, and we appreciate your patience while we carefully reviewed your case. After a detailed assessment, we found that there were no visible signs of external impact or accidental damage, which is a necessary condition for the claim to be admissible under the policy. Since the reported loss isn’t supported by evidence of an external cause, we’re unable to revise our decision. Mayur from our team has already shared a detailed letter via email explaining the findings for your reference. If you’d like to escalate further, you can reach out to the Council for Insurance Ombudsmen at http://www.cioins.co.in and if you need any further assistance, feel free to reply to the same email thread or drop us a “Hi” on WhatsApp at 7026061234.
Utterly pathetic and totally avoidable
The app does what it is supposed to do but the company is built on the premise that customers are unaware of the sector and therefore must be taken advantage of. I was made to pay the entire insurance premium on the assurance of a policy. The company arranged for an inspection of my vehicle during office hours, for which I had to take the day off. Even after this song and dance, they refused to give me a comprehensive cover and converted my policy into a third party cover only. After much follow up, I got random responses for their action and was refunded part of the payment made. Pathetic customer service and questionable business practices. Fundamentally unacceptable business ethics; not sure why such conduct is ever permitted in today’s day and age. Shame on you Mr Kohli.
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Response from developer
Hi, we’re sorry to hear this and regret the impression created. We’re committed to resolving this and improving your experience. Please share your contact or policy details via forms.gle/2SpSEwhR17ckNhZS8, so we can assist you further.
