Very disappointing experience with go digit
Very disappointing experience with Go Digit Insurance.
My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.
I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.
Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.
I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.
Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.
My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.
I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.
Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.
I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.
Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.
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Response from developer
Hi Chauhan, we regret the inconvenience you've faced. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Digit is worst.
I had submitted my two-wheeler for repairs through Digit Insurance after filing a claim. After completing the claim formalities, I dropped the vehicle at the authorized service center expecting the process to proceed smoothly.
However, the experience turned out to be extremely disappointing. The Vehicle Repair Order (VRO) from Digit was issued only after 12 days, and that too after repeated follow-ups from my side. My assigned claim coordinator, Mr. Ganesh Pendhari, was largely unreachable during this period. Many of my calls went unanswered and were not returned, forcing me to constantly follow up just to move the claim process forward.
Due to these delays, the overall repair process took 35 days, which is far beyond a reasonable timeline for a two-wheeler insurance claim. Even after the repairs were completed, the service center faced further issues while trying to finalize the claim settlement. When they attempted to contact Mr. Ganesh Pendhari regarding the bill sent to Digit, their calls also went unanswered. Eventually, his phone was found to be switched off, which further delayed the delivery of my vehicle.
This entire experience caused unnecessary inconvenience and frustration, as I had to personally follow up at every stage of the process. Such lack of communication and support from the claim coordinator reflects poor service standards.
Overall, this has been a highly unsatisfactory experience with Digit Insurance. Based on this experience, I would not consider choosing Digit as an insurance provider in the future.
However, the experience turned out to be extremely disappointing. The Vehicle Repair Order (VRO) from Digit was issued only after 12 days, and that too after repeated follow-ups from my side. My assigned claim coordinator, Mr. Ganesh Pendhari, was largely unreachable during this period. Many of my calls went unanswered and were not returned, forcing me to constantly follow up just to move the claim process forward.
Due to these delays, the overall repair process took 35 days, which is far beyond a reasonable timeline for a two-wheeler insurance claim. Even after the repairs were completed, the service center faced further issues while trying to finalize the claim settlement. When they attempted to contact Mr. Ganesh Pendhari regarding the bill sent to Digit, their calls also went unanswered. Eventually, his phone was found to be switched off, which further delayed the delivery of my vehicle.
This entire experience caused unnecessary inconvenience and frustration, as I had to personally follow up at every stage of the process. Such lack of communication and support from the claim coordinator reflects poor service standards.
Overall, this has been a highly unsatisfactory experience with Digit Insurance. Based on this experience, I would not consider choosing Digit as an insurance provider in the future.
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Response from developer
Hi Pankaj, that’s not the kind of experience we want you to have. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Claim Rejected Despite Doctor Clarification – Poor Customer Support
Extremely disappointing experience with Digit Insurance.
My father was recently hospitalized due to severe stomach pain. After proper diagnosis, doctors confirmed a gallbladder infection. The hospital provided all necessary medical documents and even issued an official clarification letter to the insurance team. The treating doctor also explained the case directly to the insurance representative.
Despite all the required documents and medical clarification, Digit Insurance rejected the claim without giving a proper justification.
When we contacted customer support to understand the reason, the experience was even worse. The representative was very unprofessional and instead of explaining the issue, he said “Don’t unnecessarily raise your voice on the call.” We were only trying to understand the reason for the rejection during a very stressful time for our family.
Even after raising multiple complaints, there was no proper response or support. When I informed them that I no longer wanted to continue with the policy, I received an email stating that I am not eligible for a refund because the insurance was claimed, even though the claim itself was rejected by them.
This entire situation has been extremely frustrating while dealing with a family medical emergency.
I strongly recommend people carefully review the claim process and customer service before choosing Digit Insurance, as my experience has been very disappointing and negligent.
My father was recently hospitalized due to severe stomach pain. After proper diagnosis, doctors confirmed a gallbladder infection. The hospital provided all necessary medical documents and even issued an official clarification letter to the insurance team. The treating doctor also explained the case directly to the insurance representative.
Despite all the required documents and medical clarification, Digit Insurance rejected the claim without giving a proper justification.
When we contacted customer support to understand the reason, the experience was even worse. The representative was very unprofessional and instead of explaining the issue, he said “Don’t unnecessarily raise your voice on the call.” We were only trying to understand the reason for the rejection during a very stressful time for our family.
Even after raising multiple complaints, there was no proper response or support. When I informed them that I no longer wanted to continue with the policy, I received an email stating that I am not eligible for a refund because the insurance was claimed, even though the claim itself was rejected by them.
This entire situation has been extremely frustrating while dealing with a family medical emergency.
I strongly recommend people carefully review the claim process and customer service before choosing Digit Insurance, as my experience has been very disappointing and negligent.
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Response from developer
Hi Debashisa, that’s not the kind of experience we want you to have. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
Rejection of infotainment claim
I submitted a claim for my car's infotainment system after a frontal accident impact. Due to the front collision, the infotainment system completely stopped working. The screen is slightly bent and internally damaged, but because there is no major visible crack on the display, my claim was rejected.
They failed to properly assess the impact damage and simply dismissed it without a fair technical evaluation.
What is most disappointing is the drastic change in their attitude. Their behavior and support were extremely polite and responsive until I purchased the policy. After that, everything changed. Now, they keep rejecting claims for foolish and senseless reasons, finding excuses instead of solutions. It feels like genuine concerns are ignored rather than investigated properly.
I used to recommend GoDigit to friends and family, believing it was a reliable and customer-friendly insurer. Unfortunately, my recent experience has completely changed that perception. Instead of standing by their customer during a difficult situation, they chose denial over accountability.
This has been one of the worst service experiences I have had so far. I strongly advise others to choose their insurance policy wisely.
Otherwise, you may end up regretting your decision when you actu need support the most.
They failed to properly assess the impact damage and simply dismissed it without a fair technical evaluation.
What is most disappointing is the drastic change in their attitude. Their behavior and support were extremely polite and responsive until I purchased the policy. After that, everything changed. Now, they keep rejecting claims for foolish and senseless reasons, finding excuses instead of solutions. It feels like genuine concerns are ignored rather than investigated properly.
I used to recommend GoDigit to friends and family, believing it was a reliable and customer-friendly insurer. Unfortunately, my recent experience has completely changed that perception. Instead of standing by their customer during a difficult situation, they chose denial over accountability.
This has been one of the worst service experiences I have had so far. I strongly advise others to choose their insurance policy wisely.
Otherwise, you may end up regretting your decision when you actu need support the most.
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Response from developer
Hi Sameer, we truly understand how disappointing it can feel when a claim decision isn’t what you were hoping for, and we appreciate your patience while we carefully reviewed your case. After a detailed assessment, we found that there were no visible signs of external impact or accidental damage, which is a necessary condition for the claim to be admissible under the policy. Since the reported loss isn’t supported by evidence of an external cause, we’re unable to revise our decision. Mayur from our team has already shared a detailed letter via email explaining the findings for your reference. If you’d like to escalate further, you can reach out to the Council for Insurance Ombudsmen at http://www.cioins.co.in and if you need any further assistance, feel free to reply to the same email thread or drop us a “Hi” on WhatsApp at 7026061234.
Utterly pathetic and totally avoidable
The app does what it is supposed to do but the company is built on the premise that customers are unaware of the sector and therefore must be taken advantage of. I was made to pay the entire insurance premium on the assurance of a policy. The company arranged for an inspection of my vehicle during office hours, for which I had to take the day off. Even after this song and dance, they refused to give me a comprehensive cover and converted my policy into a third party cover only. After much follow up, I got random responses for their action and was refunded part of the payment made. Pathetic customer service and questionable business practices. Fundamentally unacceptable business ethics; not sure why such conduct is ever permitted in today’s day and age. Shame on you Mr Kohli.
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Response from developer
Hi, we’re sorry to hear this and regret the impression created. We’re committed to resolving this and improving your experience. Please share your contact or policy details via forms.gle/2SpSEwhR17ckNhZS8, so we can assist you further.
Pathetic company
Please don’t take insurance from this company. They are too fraud company. They will just give you insurance and when you meet with an accident or there is a claim they find ways to reject it while giving the insurance nor they ask you anything nor they inspect the vehicle while giving the insurance, when you meet with an accident, and there is a claim they tell you that bike has this problem or that problem and sorry your claim was rejected.
I met with a fatal accident and I am unable to share the photos here, but I am sharing this review everywhere, and wherever photos are possible, I’ll be sharing. Please check the kind of accident. I met with and they have rejected the claim. They have also not given me a detailed explanation or proof of why is the claim rejected.
I met with a fatal accident and I am unable to share the photos here, but I am sharing this review everywhere, and wherever photos are possible, I’ll be sharing. Please check the kind of accident. I met with and they have rejected the claim. They have also not given me a detailed explanation or proof of why is the claim rejected.
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Response from developer
Hi, we have noted your concern. Please share your contact details or policy number here, forms.gle/2SpSEwhR17ckNhZS8, so that we can check this from our end.
usually don’t leave reviews, but after seeing the same issues with many other clients, I feel compel
Once you submit a claim, you’ll start getting calls from multiple service centers urging you to hand over your vehicle—sometimes 3 to 4 days in advance. Initially, you're told that claim approval will happen within 36 hours, but in reality, it often takes 5 to 6 days. It feels like a test of your patience.
Meanwhile, you’ll be pressured into paying out of pocket rather than waiting for the claim to be processed. The service centers don’t communicate clearly, and approvals often come in randomly and for only part of the claim.
Overall, the experience feels frustrating and unreliable.
Meanwhile, you’ll be pressured into paying out of pocket rather than waiting for the claim to be processed. The service centers don’t communicate clearly, and approvals often come in randomly and for only part of the claim.
Overall, the experience feels frustrating and unreliable.
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Response from developer
Hi, we have noted your concern. Please share your contact details or policy number here, forms.gle/2SpSEwhR17ckNhZS8, so that we can check this from our end.
Blackmailing app Don’t use
The bank had asked me to issue the insurance name or the banking clause to their banks name , i had requested them to change it and give . They said , we will give but only if you pay an additional fee of 10,000 , saying it’s a no claim bonus that was accidentally given to me as a discount without checking . Now they’re straight out saying i can get the change done only if i pay this amount , and this is nothing but black mail . Do not even think of using this app .
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Response from developer
Hi Gautham, we have noted your concern. Please share your contact details or policy number here, forms.gle/2SpSEwhR17ckNhZS8, so that we can check this from our end.
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Response from developer
Hi Leenu, we have forwarded your feedback to our concern team. If you'd like to suggest a feature or an improvement to the app, please write to us at forms.gle/2SpSEwhR17ckNhZS8, and we'll do our best to incorporate the same.
Hi
Unable to put claim for pre and post hospitalisation claim.
Response from developer
Hi, we have noted your concern and want to help you with it. Please share your contact details or policy number here, forms.gle/2SpSEwhR17ckNhZS8, so that we can check this from our end.
Unjust Claim Rejection and Negligence by GoDigit: A Firsthand Experience
I had submitted images of a damaged panel caused by an accident, but the claim was unjustly denied by GoDigit, stating it was “non-claimable.” This decision was made without a proper analysis of key factors such as geographical conditions, manufacturing details, and prevailing weather at the time of the incident. They simply concluded that the damage was due to rusting, without acknowledging that the panel’s age was unknown or considering the fact that it had been raining continuously.
Importantly, the region in question—Odisha’s coastal belt—is known for high salinity in the air, which can cause rapid rusting and corrosion. Despite this, the claims team failed to factor in these environmental realities. It is evident that GoDigit’s claim executives either lack the necessary technical knowledge or are deliberately dismissing legitimate claims without conducting thorough investigations. Their approach appears to be designed to reject valid claims under the guise of vague and baseless justifications.
I previously recommended GoDigit to others, believing it to be a trustworthy insurer. However, my recent experience has been deeply disappointing. I now feel compelled to share that, based on my firsthand experience, GoDigit has proven to be one of the worst insurance providers, prioritizing denial over diligence.
Importantly, the region in question—Odisha’s coastal belt—is known for high salinity in the air, which can cause rapid rusting and corrosion. Despite this, the claims team failed to factor in these environmental realities. It is evident that GoDigit’s claim executives either lack the necessary technical knowledge or are deliberately dismissing legitimate claims without conducting thorough investigations. Their approach appears to be designed to reject valid claims under the guise of vague and baseless justifications.
I previously recommended GoDigit to others, believing it to be a trustworthy insurer. However, my recent experience has been deeply disappointing. I now feel compelled to share that, based on my firsthand experience, GoDigit has proven to be one of the worst insurance providers, prioritizing denial over diligence.
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Response from developer
Hi Dharmaveer, we have noted your concern. Please share your contact details or policy number here, forms.gle/2SpSEwhR17ckNhZS8, so that we can check this from our end.
A Modern, Hassle-Free Insurance Experience
Digit Insurance stands out in the Indian insurance market with its fully digital, user-friendly approach. From buying a policy to making a claim, the process is simple and quick, with minimal paperwork. Their website and mobile app are intuitive, and customer support is generally responsive.
One of the highlights is their transparency—policy details are clearly explained, and there’s no hidden fine print. The claim settlement ratio is competitive, and the turnaround time for processing claims is impressive, especially for car and health insurance.
That said, premium costs can be slightly higher compared to some traditional insurers, but the convenience and service quality make up for it.
Pros:
• Quick online claim process
• Simple, jargon-free policy language
• Responsive customer service
• Good mobile app experience
Cons:
• Slightly higher premium in some cases
• Limited in-person support
One of the highlights is their transparency—policy details are clearly explained, and there’s no hidden fine print. The claim settlement ratio is competitive, and the turnaround time for processing claims is impressive, especially for car and health insurance.
That said, premium costs can be slightly higher compared to some traditional insurers, but the convenience and service quality make up for it.
Pros:
• Quick online claim process
• Simple, jargon-free policy language
• Responsive customer service
• Good mobile app experience
Cons:
• Slightly higher premium in some cases
• Limited in-person support
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Response from developer
Hi Veerendranath, we are glad that you like our services. Also, we have forwarded your feedback with our team. If you have any other feedback or suggestion, please write to us at forms.gle/2SpSEwhR17ckNhZS8.
Arrogant and disrespectful call from sales person
I had stopped using digit insurance a year ago as a close relative of mine was going to handle my insurance payments for a while. It so happens that the situation changed and I was considering doing it myself this year and the insurance of my choice has always been digit. Coincidentally today I received a call randomly saying if I want digit insurance and i explained the above to him. Before I could say I would decide in a few days, he said and I quote “somebody else is handling means what, your number is given.”
so i explained again and he said same thing like a parrot in an extremely rude manner and cut the call. I am never coming back to digit and will recommend everybody i know to do the same unless i am informed why the sales person behaved this way.
so i explained again and he said same thing like a parrot in an extremely rude manner and cut the call. I am never coming back to digit and will recommend everybody i know to do the same unless i am informed why the sales person behaved this way.
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Response from developer
Hi, we would like to understand the issue and help you with it. Please share your contact details here, forms.gle/2SpSEwhR17ckNhZS8, and we’ll connect with you.
Worst experience
I had renewed my vehicle policy on 1st sept and i have received the approval for pre inspection the same day. However I havent received any further updates or policy document hence i tried connecting the customer chat and they were literally the worst!!!!! So frustrating. None of them gave me an actual answer instead they sent me the pre inspection link again which was not needed. And they also informed that upon checking there was no pre inspection done earlier. I however have the email from you guys informing that it has been approved. Then again today i received a call and he informed me that this all information was useless and he can actually see my policy details which i should have received but the call got ended by mistake and now again I don’t have any update. Ive wasted my money, my time.
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Response from developer
Hi Radhikp, we have noted your concern. Please share your contact details here, forms.gle/2SpSEwhR17ckNhZS8, so that we can check this from our end.
Worst experience
Don’t trust Digit Insurance I have raised a claim for the damage of my car, they have approved everything except windshield damage and they are saying it is not appearing in the images and even car service centre persons sent a clear image also. I waited to get it approved for almost 15 days and it is not approved. When I escalated the issue to grievance team then only they approved it and mentioning that this is the second claim of the year. I didn’t understand why they considered it as second claim and for this second claim also I need to pay extra 1500 one again. The worst thing is the Digit mobile application where you cannot track your claim and even not able to contact the customer service . I hope the team can check and resolve the problem in the application
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Wast
It is with immense disappointment and frustration that I write this review about my experience with digit. Their service has been nothing short of abysmal, making me regret my decision to become their customer.
I had an accident and filed a claim, the whole process dragged on for an unreasonably long period of time. The lack of communication and updates during this process was astonishingly poor. It felt like they were deliberately trying to avoid paying the claim or hoping I would give up on it.
In conclusion, my experience with Digit has been extremely disappointing. Their unprofessionalism, lack of communication, and non-existent customer service have made me lose faith in their ability to provide reliable coverage. I strongly advise others to avoid this company at all costs, as they do not seem committed to ensuring customer satisfaction or fulfilling their obligations.
I had an accident and filed a claim, the whole process dragged on for an unreasonably long period of time. The lack of communication and updates during this process was astonishingly poor. It felt like they were deliberately trying to avoid paying the claim or hoping I would give up on it.
In conclusion, my experience with Digit has been extremely disappointing. Their unprofessionalism, lack of communication, and non-existent customer service have made me lose faith in their ability to provide reliable coverage. I strongly advise others to avoid this company at all costs, as they do not seem committed to ensuring customer satisfaction or fulfilling their obligations.
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Extremely Dissatisfied with digit Insurance Company's Service
It is with immense disappointment and frustration that I write this review about my experience with digit. Their service has been nothing short of abysmal, making me regret my decision to become their customer.
I had an accident and filed a claim, the whole process dragged on for an unreasonably long period of time. The lack of communication and updates during this process was astonishingly poor. It felt like they were deliberately trying to avoid paying the claim or hoping I would give up on it.
In conclusion, my experience with Digit has been extremely disappointing. Their unprofessionalism, lack of communication, and non-existent customer service have made me lose faith in their ability to provide reliable coverage. I strongly advise others to avoid this company at all costs, as they do not seem committed to ensuring customer satisfaction or fulfilling their obligations.
I had an accident and filed a claim, the whole process dragged on for an unreasonably long period of time. The lack of communication and updates during this process was astonishingly poor. It felt like they were deliberately trying to avoid paying the claim or hoping I would give up on it.
In conclusion, my experience with Digit has been extremely disappointing. Their unprofessionalism, lack of communication, and non-existent customer service have made me lose faith in their ability to provide reliable coverage. I strongly advise others to avoid this company at all costs, as they do not seem committed to ensuring customer satisfaction or fulfilling their obligations.
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HARROWING EXPERIENCE WITH GoDigit
I followed up with them on my claim for a month for my mother's claim (corporate insurance), and each time they ask for a document that has already been submitted, the entire process goes back to square one. And I got no support from our SPOC or anyone from the Godigit team; there is no clarity, and none from the Godigit team, who are our SPOC according to the document shared, picked up my calls or contacted me. It was really challenging and frustrating for me to get my insurance reimbursed; they rejected it after a month citing a weird reason, and I am afraid of any future services from Godigit considering the harrowing experience I have gone through. and I would never suggest anyone go with them.
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Exceptional
As per the suggestion provided by my aunt, I was checking the Digit mobile application. The application is quite impressive and highly user-friendly. I am surprised to find out about a myriad of features like financial tools, ordering medicine online, getting information about the network hospitals and garages, Vahaan features, and many more. What's great about this application is that the application responded uninterruptedly and all the features are available under a single scroll.
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Entertaining
I would recommend those who have purchased digit insurance, download their mobile app. There is so much that can be done through the app itself. I would like to share my experience, a few days back when I needed to check the status of my car policy I contacted their customer service. They guided me through the in-app process and it was so easy. It hardly took me a couple of minutes to get things resolved. Only three words to describe their function, simple, hassle-free and quick.
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