Extremely Bad & Disappointing Experience with SBI General Health Insurance
Extremely Bad & Disappointing Experience with SBI General Health Insurance
I am extremely disappointed with my experience with SBI General Health Insurance.
My mother was hospitalized for 3 days at Medicover Hospital, Kakinada. We had health insurance with a cashless facility, but the cashless claim was not processed. We were asked to pay the hospital bills ourselves and submit a reimbursement claim.
We did exactly that. After more than a month of waiting and follow-ups, we were informed that the claim cannot be processed because, according to the insurance company, the treatment provided by the hospital was not appropriate.
This raises a very serious question: If there was an issue with the treatment, why should the policyholder suffer?
The insurance company is blaming the hospital, while the hospital and the policyholder are left to deal with the consequences. As a customer, I don’t know who is right or wrong — but I am the one who is losing money, time and peace of mind.
I have already paid around ₹25,000 in insurance premiums and approximately ₹50,000 towards hospitalization expenses. That’s nearly ₹80,000 of my hard-earned money involved in this situation.
Then what is the purpose of having health insurance?
We pay premiums expecting support during difficult times. But when the actual need arises, being made to run around for more than a month and then simply being told “claim not possible” is an extremely frustrating and disappointing experience.
SBI General Insurance — is this what customers can expect when they genuinely need their health insurance?
I request SBI General Insurance to seriously review this case and provide a clear, transparent explanation with the medical and policy basis for rejecting the claim.
I am sharing my experience publicly so that other customers can understand the importance of carefully evaluating the actual claim-support experience before choosing a health insurance provider.
#SBIGeneralInsurance #HealthInsurance #InsuranceClaim #CustomerExperience #Insurance #HealthInsuranceClaim #CustomerComplaint
I am extremely disappointed with my experience with SBI General Health Insurance.
My mother was hospitalized for 3 days at Medicover Hospital, Kakinada. We had health insurance with a cashless facility, but the cashless claim was not processed. We were asked to pay the hospital bills ourselves and submit a reimbursement claim.
We did exactly that. After more than a month of waiting and follow-ups, we were informed that the claim cannot be processed because, according to the insurance company, the treatment provided by the hospital was not appropriate.
This raises a very serious question: If there was an issue with the treatment, why should the policyholder suffer?
The insurance company is blaming the hospital, while the hospital and the policyholder are left to deal with the consequences. As a customer, I don’t know who is right or wrong — but I am the one who is losing money, time and peace of mind.
I have already paid around ₹25,000 in insurance premiums and approximately ₹50,000 towards hospitalization expenses. That’s nearly ₹80,000 of my hard-earned money involved in this situation.
Then what is the purpose of having health insurance?
We pay premiums expecting support during difficult times. But when the actual need arises, being made to run around for more than a month and then simply being told “claim not possible” is an extremely frustrating and disappointing experience.
SBI General Insurance — is this what customers can expect when they genuinely need their health insurance?
I request SBI General Insurance to seriously review this case and provide a clear, transparent explanation with the medical and policy basis for rejecting the claim.
I am sharing my experience publicly so that other customers can understand the importance of carefully evaluating the actual claim-support experience before choosing a health insurance provider.
#SBIGeneralInsurance #HealthInsurance #InsuranceClaim #CustomerExperience #Insurance #HealthInsuranceClaim #CustomerComplaint
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Easy to use customer friendly app
Being a customer of one of the policies of SBIG, the app is extremely useful and convenient to use. User interface is smooth and easier to navigate.
Useless app
Useless app you will not be able to get a quote for your car insurance just because the app doesn’t allow you write any alphabet after the state name in the first box and also even if you buy the insurance from the customer service then also you wont be able to download it in the app even through the scan to download option.
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Good App
App has various features and is easy for people to access
Nice app
Fast and user friendly
