Getting better
Response from developer
Dear Customer, We are glad that you have had a delightful experience on our app. Thank you so much for this 5 star rating. We will continue to provide you the best of our services. -SBI Mobility Team.
Poor and laggy app
Response from developer
Dear Customer, The inconvenience caused to you is deeply regretted. Please help us understand the issue you are facing in depth. Please share the detailed issue by writing to support.ybmobile@sbi.co.in. along with your registered mobile no, device details & kindly share the steps you followed on the YONO Business app & error message for analysis.
Khan Aftab
Dear YONO Business Team,
I would like to suggest a few improvements to make the YONO Business app faster, simpler, and more convenient for business customers.
1. Transaction History and Payment Receipts: Once we share a transaction receipt, it becomes difficult to find it again. Please provide a separate transaction history or receipt folder where we can view, download, and share previous payment receipts anytime.
2. Easy Repeat Payments: Please introduce a feature similar to Google Pay that allows us to easily find previous recipients and make repeat payments without entering their details again.
3. Faster Payment Process: Google Pay makes sending payments very easy and convenient. YONO Business should also offer a similarly smooth payment experience so that business owners and their colleagues prefer using YONO Business for daily transactions.
4. Simple Authentication for Small Payments: For payments below ₹2,000, please consider allowing transactions using only an MPIN or password without requiring an OTP every time, subject to security requirements. For payments above ₹2,000, an OTP option can remain available for additional security.
My main suggestion is to make YONO Business as fast, simple, and convenient as Google Pay while maintaining strong banking security. These improvements would save time, make repeat payments easier, and encourage more customers to use YONO Business regularly.
I hope your team will consider these suggestions and improve the overall customer experience.
Thank you.
Very good but can improve
1, while verifying beneficiary accounts, most times the verification doesn’t happen
2, the receipt generated after payment to beneficiaries is very big with so little details. The details of the transaction can be made bigger to accommodate the page and it will become easy to read without zooming
3, the receipt is in pdf format. Instead if it comes like screenshot of upi apps, it will be easy to interpret
Response from developer
Dear Customer,Thank you for sharing your valuable feedback with us. We will forward your suggestions to the concerned team for review and, if found feasible, will consider implementing them.--SBI Mobility Support Team.
