Despite giving permissions unable to access
I am trying to renew vehicle insurance. Even though I have given all the permissions that this app needs, or doesn’t even need, getting the prompt to Turn on Permissions, this is just frustrating.
Frustrating App Experience Led Me Elsewhere
This app asks for far too many permissions, many of which are not even necessary. Users are effectively forced to grant them for the app to function, yet even after allowing the permissions, the same prompts keep appearing.
Digit needs to address these issues urgently, as they significantly impact the user experience. Due to this frustrating experience, I chose to purchase my policy through another platform.
Overall, a very disappointing experience.
Digit needs to address these issues urgently, as they significantly impact the user experience. Due to this frustrating experience, I chose to purchase my policy through another platform.
Overall, a very disappointing experience.
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Simple and easy
User friendly
I hate this app. Its made with zero empathy
Lock and unlock whole progress is gone. I have use this app for couple of years for my vehicle insurance, i have faced many such irritating bugs every year
Very poor experience
After I booked insurance, got many calls continuously like spam. Also someone called and told I don’t need to do inspection as policy is not yet expired, yet I keep getting message that I have to do inspection
Third class app
Apps accepts the recording with green mark and then says its was not accepted. Then expects to record entire video again. Very random and third class app.
Scam App
This is the result of third class developers who just want to steal your data. Why does a car inspection app requires access to my motion and fitness and my apple music?
PI issue
The video recorded is mostly blur and manual focus is not available. At least provide basic functionality right instead of buggy app. Recoded 10+ time still not able to upload
User friendly
Simple
Data theft, never go for digit insurance
They ask for so many permission just for uploading a video. They sell your data and once you give them access you just keep getting spam calls.
Frustrating Experience
Even after giving permission to all my gallery, music library, location set to always app still asks for permission
Not functional
The digit quick scan app is not functioning as expected. First of all, it asks for multiple permissions like your location and health data even when you want to do a vehicle insurance! At first I didn’t allow the required permissions but then their representative called and said that the process wouldn’t be completed unless I do this scan. I went ahead and gave all permissions and did the scan twice. It showed in the completed tab but the status email didn’t get sent. On complaint over email their representative said that the video wasn’t uploaded. This is a very poorly constructed app which doesn’t give clear indications to the user. They also make you watch a 5 min video about how to record - total waste of time. Never buying Digit again!
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Specific Reason Behind Video Verification Failure.
I have uploaded my video for verification multiple times, but it keeps failing without any specific reason provided. If you can mention the exact issue or mismatch, I can correct it and upload a new video accordingly. Each attempt takes 15–20 minutes, and restarting the entire process every time is very time-consuming and wasteful. Clear guidance on what went wrong would help resolve the issue much faster.
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Privacy concern and data safety
The app is purportedly to capture images of a vehicle for insurance cover. However, among the list of permissions it needs is access to activity/health/fitness. Additionally it won’t work without full time access to your location. Seems like a very sneaky way to collect data that probably aids other products like health insurance and also track your habits via location.
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Garbage app
After repeated taking the video as per instruction the app tells me that all captures are not valid and I had to retake the video 4 times. Still the app is not happy. However when I tried to upload it hung several times. Now I have to start a recurring customer care calls to get my insurance though I have already paid the amount. There is no option to cancel immediately otherwise I would have done that.
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Utter frustration
What should have been a seamless experience is a frustrating process. First of all nowhere did you say that i have to do this process while renewing the policy, even after i bought there was no information on the app saying i have bought the policy, then i get a call which i usually consider as spam telling me to to this whole process. Coming to the app, it stopped working several times, instructions are bare minimum, while taking i am told to take rc photo which was not handy, while i fetch that the video instructions timed out, I have to do the process again, then afterwards it says photo are not correct why it dint tell me earlier, if I would have known I would have not bought the policy at first and I may not for my car
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Pathetic App and Service
I am extremely disappointed with the app. I uploaded all the required photos and videos of my bike twice, but initially the status showed as “pending.” Now, after two days, there is nothing under either the pending or completed sections.
I renewed my insurance by paying nearly double compared to other providers, and this is the kind of service I am receiving. To make matters worse, no one is answering my calls on customer support, and there’s no response on the chat support either.
This experience is very frustrating and unacceptable.
I renewed my insurance by paying nearly double compared to other providers, and this is the kind of service I am receiving. To make matters worse, no one is answering my calls on customer support, and there’s no response on the chat support either.
This experience is very frustrating and unacceptable.
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Perfect scam to delay
This app is of no use. Even after submitting clear videos multiple times they ask to resubmit quoting vague reason like “quote not created “
Very difficult to use
Tried using the Digit Insurance video inspection app — it’s a mess. Even when following instructions to the letter, the app inconsistently accepts and rejects video submissions for the exact same steps. There's no feedback on what went wrong, and if even one clip is rejected, you have to redo the entire process — including the parts that were previously accepted.
Worst part? After all that effort, I received an email saying they won’t insure the vehicle without any explanation, even though the vehicle and video were in perfect condition and would’ve passed with any rational reviewer.
It feels like the app is just a procedural wall — not a serious tool. It wastes users’ time, offers no clarity, and defeats the very purpose of a “digital” inspection.
Digit, if you're listening: fix your tech, fix your workflow, and fix your respect for user time. I really like your tech forward approach, but this experience has put doubts in my mind.
Worst part? After all that effort, I received an email saying they won’t insure the vehicle without any explanation, even though the vehicle and video were in perfect condition and would’ve passed with any rational reviewer.
It feels like the app is just a procedural wall — not a serious tool. It wastes users’ time, offers no clarity, and defeats the very purpose of a “digital” inspection.
Digit, if you're listening: fix your tech, fix your workflow, and fix your respect for user time. I really like your tech forward approach, but this experience has put doubts in my mind.
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Uploading always fails
Don't know its made to fail or something else . No progress bar while uploading, stops uploading in background
