Awful app and boiler
Stay well away from dimplex. I have an EDEL RF Air source heat pump water heater in the flat i just moved into. It constantly comes up with “ OVERPRESS ERR” code flashing, so i followed troubleshooting guide and it wont resolve the issue. I have had no hot water now for 2 days. I followed app instructions and scanned QR code on the heater and it sais it is invalid and please input correct code. What a complete joke of a company, do not use these for any of your hot water or heating needs please go elsewhere. You have been warned by a legit user of their products.
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Heaters
Some heaters communicate some don’t and then start communicating and the others stop.
Resetting hub and turning heaters off don’t help.
Fairly frustrating
Resetting hub and turning heaters off don’t help.
Fairly frustrating
Absolutely Atrocious
Dimplex Quantum Storage Heaters are rubbish.
£142 of electricity used in 10 days!!!!!
£142 of electricity used in 10 days!!!!!
regularly disconnects and need manual reset
not helpful remotely. Also you can’t use this if you’ve locked the heaters. So you can’t actually adjust remotely if they’re locked manually. But also the app doesn’t function when unlocked. I wish I had wasted so much money on this system
Disappointed
Purchased heater and hub for heating detached summerhouse for occasional random use, discussed suitability with retailer. This is not a suitable product for this set of circumstances, cannot turn heater off from app, the only solution the Dimplex technical support team could come up with was to use the “in all day” program and turn heater off using this program allowing me to turn it on when wanted. Unfortunately this means the heater comes on every morning at eight o clock at a temperature of 21 degrees centigrade requiring me to use the app to turn it off or pay for heating all day, instead of the occasional one hour session I need!,
Minor point the person at Dimplex said they would email a user guide to help me explore what I find a non intuitive app, to date not turned up!,
Another dissatisfied customer
Minor point the person at Dimplex said they would email a user guide to help me explore what I find a non intuitive app, to date not turned up!,
Another dissatisfied customer
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