Dion's User Reviews

Customer Experience

Positive experience41.7% of reviews
Neutral27.8% of reviews
Negative experience30.6% of reviews

~ Based on 36 written reviews from the US App Store.

Is Dion's Safe?

Not enough ratings yet to assess Dion's.

Is Dion's Legit?

Dion's appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Dion's is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App update

The app keeps telling me it needs to update but every time it takes me to the store there’s no update available

Update?

When i open app, it says there's a new update. It prompts you to update it yet when you click 'update' it does nothing. Great job ! 👍🏻

Missing Options

The app is not bad, but for several years I’ve asked them to add a “special instruction” on the cut. We should be allowed to ask for
• traditional cut
• party cut (very small squares
• Chicago cut (larger squares)
• NO cut

Response from developer

Hello, Thank you for the suggestions. I will be sure to pass them along to our team for consideration moving forward. Thanks, -Jorge

Wont load sometimes

The app isn’t loading the locations and the login is broken sometimes….

Response from developer

Hello Hunter, I am sorry to hear that you have been experiencing issues with our app. We have shared your feedback with our developer, and we will have it resolved as soon as possible. -Brandy

Find a location doesn’t work

The “find my location” doesn’t work so I can’t place an order. I already checked the settings in my phone and it says that the app has permission to use my location and still doesn’t work. I literally can’t order anything from the app. I can order online and all of my other apps can find my location and I tried the suggestions from Google and it still doesn’t work.
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Response from developer

Hello Molly, I am sorry to hear that you have been experiencing issues with our app. We have shared your feedback with our developer, and we will have it resolved as soon as possible. -Brandy

One request

Love the app and conscience just wish more options were on the app like no oregano option. I have to call in after I order everyone and ask them not to put it.

Response from developer

Hello, Thank you for the feedback and I will be sure to share with the rest of our team. -Jorge

Can’t Log In

The app is not in cahoots with online. I reset my password constantly trying to log in on the app and it never works. If I go through safari, my password works. I just tried again 3 times, before writing this review, to reset my password and log in on the app, does not work. Just a heads up

Response from developer

Hello, I am sorry to hear you are having issues logging into your account on the app. Can you please contact me at jgarcia@dions.com, so I can look into this further? Thanks, -Jorge

Glitchy

I have to restart the App five times each time I attempt a Favorite of Repeat order. A first time order is slightly more successful.

Ok

We need an option to request chili peppers and cheese packets. I don’t know if that is possible even with computers.

Response from developer

Hello, thank you for the suggestion! I will be sure to pass this along to our team. -Brandy

Works

This app seems like basically their website. Works fine. App says Copyright 2017, and it kind of shows. I ordered a pizza and salad, no problem.

Response from developer

Hello, thank you for the feedback. I will be sure to share it with our team. -Brandy

Annoying

There are reviews from several years ago that complain about the same things that are still annoyances today. The developer responses always say “we will look into it”, but nothing ever changes. The app still logs you out every time you want to use it, and it doesn’t recognize the password field as a password field, so you can’t autofill the password using Apple’s password app. This is because the app hasn’t been updated for years, and so it doesn’t use the latest features that Apple offers to developers to make users’ lives easier. And I understand that not every company wants to use Apple Pay, but making users enter credit card information every time is so annoying. These are easy fixes that Dion’s has been aware of for several years. What it boils down to is that Dion’s doesn’t want to pay a developer to improve their app. So their responses to all of these reviews don’t mean anything. They obviously don’t care if their app is user friendly or not.
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Response from developer

Hello, I completely understand your frustration and would love to help address the concerns you mentioned above. Can you please email me at mrivera@dions.com to discuss this further? Thanks, -Madi

Unable to check out

The app has been inoperable for the past week or two. I’m unable to view the cart to check out.

Response from developer

Hello! I am sorry to hear you haven't been able to use our app. We have done some new updates and everything should be operating at full capacity. Please reach out to me at mrivera@dions.com if you do run into any issues. Thanks, -Madi

Always have to log back in

No Apple Pay and you always have to log back into the app. Seems like they refresh the app every week. Probably to hike up prices cause nothing on it has changed.

Response from developer

Hello, Thanks for the review! We'll be sure to consider integrating Apple Pay the next time upgrades/improvements are made to the app. Thanks, -Jorge

Opinion

Can we get a “special instructions” option? The older people in the family don’t like their bread toasted when it comes to the sandwich’s. Even if not special instructions maybe a toasted/not toasted option. Tyvm

Response from developer

Hello! Thank you for the suggestion! I will be sure to share your feedback with the rest of our team. Thanks, - Madi

Love Dions but not the app

I love Dions and the app is great EXCEPT for the fact that I have to log in every time I want to use it. Makes sense if it’s been a long time between ordering, but I order pretty often. Would love to see this glitch fixed.

Response from developer

Hello! Thank you for your feedback. I will be sure to share your feedback with our Design Team. Thanks, -Madi

This app is pointless

There are no additional features on this app that you can’t just do from the web browser. You download this app hoping to find some thing like easy way to edit payment history or seeing how busy a specific location is for pick up orders, but no. All your old cards that have expired no way to delete them or remove them they’re just there. When you live between two different locations and you want to see how busy one is versus the other for pick up orders there’s no easy way to see that either you have to change locations .Save the memory space and just order from the web browser.
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Response from developer

Hello! I am sorry to hear you are having a hard time using our app. I would love to walk you through how to delete old cards from your app. Please give me a call at 505-858-1010, which is our Home Office number so I can further assist you. I will also be sure to share your feedback regarding displaying multiple wait times with our Operations Team for consideration. Thank you! -Madi

Apple Pay

Can you allow us to pay with Apple Pay?

Suggestion

I would like to make a suggestion. I frequently change store location depending on where I am in town. It would be a lot easier in the application to have a drop-down of the three closest locations to my location. Changing the location in the app as it is now is a little cumbersome. Just today I placed an order and thought I had changed the location but the order ended up at a different one. Had to drive across town to go get it.
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Response from developer

Hello! Thank you for the great suggestion! I will be sure to share your feedback with our Design Team for consideration when upgrades are performed. Thank you again for sharing. -Madi

I LOVE DION’S! But I’d change one thing about the app.

I want to use the online ordering, and generally it seems like a well thought out site/app…BUT there is one thing that makes it mostly useless for me. I need to order my subs with a “low carb wrap.” (I.e. lettuce wrap instead of bread.)
But nowhere is there the ability to put that on my order. Ideally this would be located under the Bread Choice, but it only shows white or wheat. And there’s no place I can type in special instructions.
I end up always needing to call in my order. Can you fix this?
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Response from developer

Hello, I would like to apologize for the limitations within our system. I would love to discuss this further with you. Can you please contact me at mrivera@dions.com? Thanks, -Madi

Wrong location

I made an order for the location 5 minutes away from me and it somehow was sent to a location 30 minutes away from me. I then had to wait longer for the order to be fulfilled by the location it was supposed to be at. I won’t be using the app to order again.

Response from developer

Hello, I apologize for the poor experience you encountered with our app. Can you please contact me at mrivera@dions.com, so I can make it right? Thanks, -Madi