Direct Federal Credit Union User Reviews

Name: Direct Federal Credit Union
Rating: 4.7 (299 reviews)

Direct Federal Credit Union

📊 Productivity

💰 Finance

Customer Experience

Positive experience79.5% of reviews

Neutral4.5% of reviews

Negative experience15.9% of reviews

~ Based on 44 written reviews from the US App Store.

What users say

Summarized from real user reviews of Direct Federal Credit Union. Based on 299 reviews and a 4.7/5 average, it highlights the 9 positives and 18 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
👍Convenient for banking on the go
👍Mobile deposit feature is helpful
👍Bill pay functionality
👍Transfer money between accounts
👍Direct deposit feature
👍Clean design
👍Simple interface
👍Makes banking easy

Negative things

🐛App crashes on opening e-statements
🐛Bill pay not formatted properly on iPad
🐛Login issues, requires password reset
🐛Security code not sent to cell phone
🐛Mobile deposit issues
🐛App displays computer code
🐛Loading forever when transferring accounts
🐛Trouble with back of check photos
🐛Camera function issues on iPhone/iPad
🐛App is unreliable
🐛Photos rejected frequently
🐛Bill pay doesn't tie to full site setup
🐛Mobile deposits take several days to credit
🐛Mobile deposit process is cumbersome
🐛Photo frame issues on iPhone 6
🐛Black strip on right of check photo page
🐛App has a fancier look but same issues
🐛Occasional down times

Is Direct Federal Credit Union Safe?

Direct Federal Credit Union appears safe based on user ratings. AppsHunter Safety Score for Direct Federal Credit Union is 92/100.

This assessment is based on 299 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.6% of ratings point to a safe experience

2.3% of ratings suggest some concerns

3.0% of ratings point to a risky experience

~ Based on 299 App Store ratings for Direct Federal Credit Union.

Is Direct Federal Credit Union Legit?

Direct Federal Credit Union appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Direct Federal Credit Union is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Useless on iPad Air

I use this app primarily for bill pay - bill pay isn’t formatted properly on the app on my iPad Air rendering it useless for paying bills - also since bill pay is the most common use, why is that feature buried? It is not buried on the iPhone app.

Wannahokaloogy

4 years ago

Opening statements crashes the app!

I’m running the latest iOS on an iPhone 12 Pro Max and iPad Air (5th gen) and you can’t open an e-statement without the app crashing! Every. Single.Time!

ShakingMyHead617

4 years ago

Horrible

No nickname because I’m not hiding from anything... This app is horrible won’t even let me sign in only way I can sign in is to select forgot password and create a new password only because of the second security sign in section WONT SEND YOU A CODE TO YOUR CELL PHONE. What they will do is send you a code if you forgot your password... also I can’t make a mobile deposit in order to make a payment for an auto loan what a joke... a Federal credit union with plenty of money yet still can’t afford a functioning app... sadly I have an auto Loan with this company that I can’t change oh also closest location is over 2 hours away.... don’t bank through them will be posting this review on all websites...

Ryan T San

5 years ago

Only Computer code displayed in app

I did “get” a couple of times to have app loaded to my iPhone for my use. I used several times successfully then I got the app with computer code displayed and the only way to get rid of displayed code in the app was delete the app. Now I no longer can get the app loaded for use. The only way to use app is to search for app and use it each time I want to use app. This is a pain.

jsmith7897

5 years ago

Buggy

Loading forever when I try to transfer between accounts. I never get the page to load to select accounts.

FOLDERS PLEASE

5 years ago

Love the new software !

I am now able to pay my DirectFederal car loan from my payroll bank account online with 0 fees

Clutch Cargo77

5 years ago

Horrible

This is with no exaggeration the worst financial app I have ever used. Talked about a huge upgrade and it is just the same up with a fancier look.

The real dmost

6 years ago

Review

Excellent people and customer service

TiggersMpm

6 years ago

Happy customer

Great bank great options great staff.

Yoyojojota

7 years ago

Photo improved, but needs work

It still has way too much trouble with the back of the check. Business sized checks usually take 3-4 tries before they are legible.

Mostly excellent and convenient. But, currently in ios 8 the frame in the check photo page is out of whack. There's a black strip on the right that cuts off the right edge of the check.

Proper Lady

7 years ago

Being able to view past deposits on leave be

I also use two other banks and you are able to click on a past deposit and it brings the check you deposited (image) right up. Great feature to upgrade to.

giannamka

8 years ago

Good App

Seems to work well and has about feature parity with the biggies. One thing I wish is that items that are pending would appear on the register for the checking account immediately. For example, checks deposited via the app, but not yet credited, or a bill payment that has been processed but not yet withdrawn.

Ralph22856

9 years ago

Does everything it needs to

Great app. Nothing fancy but gets the job done. Thanks!

STJ2013

10 years ago

Ye gods but I love this app

I can see all my account balances, pay all my bills (including the ones delivered electronically), transfer money, deposit my checks (people still use paper checks), and I can do it all securely from my phone whenever I need it. On top of that, a nice smooth and simple interface. What's not to like?

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