Antiquated
Unbelievably difficult to set up and use, just to add a user to an organizational account. Calls me (!) to setup a login, doesn’t register typed characters, then locks the account. Catch up to actual banks. Will not continue to use this bank.
Ugh
This app won’t let you reset password. In order to get to safe card to turn off on I have to delete the app and re add it. The same with check deposit. You cannot rely on this app and that’s not okay!
Freezing
The app is great but it’s been freezing lately and it’s so annoying I’ll be in line and it will just non stop loading, the app layout is good it’s just the problem with the loading
Frustration
Your new app cannot be loaded on my iPhone or iPad. I’ve been a customer for more than 40 years. Now because of your “upgrade,” I’ll have to leave Middlesex, and move my banking to Bank of America. It’s far easier—and less costly—to change banks than to replace an iPhone and iPad. Thank you for many years of fine service.
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Check Deposit Almost Unusable
Check deposit feature is extremely difficult to use, aligning camera on check is near impossible as it registers and moves in random direction when moving the phone and check around. For someone that strictly uses online banking almost worth it to move to a new bank altogether.
