Dis User Reviews

Customer Experience

Positive experience40.4% of reviews
Neutral3.5% of reviews
Negative experience56.1% of reviews

~ Based on 57 written reviews from the US App Store.

What users say

Is Dis Safe?

Not enough ratings yet to assess Dis.

Is Dis Legit?

Dis-loyalty appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Dis is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Get charged and only get a error “505 something went wrong” when trying to book.

Don’t recommend it. Afterwards you see that the rate offered on site is same as the discounted price

Do not buy

Awful in every way. First the rooms are constantly more than on booking and other major sites. They discount off a published rate. And you can’t cancel for a year. Just book their hotels yourself. Complete waste of $200

Buyer Beware

If you don’t cancel this subscription within 14 days they will continue to charge your card $18 a month for 12 consecutive months. I don’t understand how this is legal. It’s definitely a VERY shady setup.

Response from developer

Hey amyjodesign! We're sorry to hear that you feel this way, as that's certainly not what we want for our members. We aim to be as transparent as possible about our membership T&Cs, including the 12-month minimum commitment, which is highlighted at several points during the sign-up process. We understand that this may not suit everyone, but this allows us to offer benefits such as a free daily barista-made drink and exclusive Member rates throughout the year. Thank you for sharing your feedback.

Scam

There are only a few hotels that are on the app, and the restaurants and bars that you can get discounts in are all part of those hotels, so it’s pretty expensive to begin with and the discounts barely make a dent. They’ll sign you up for an annual membership that they’ll charge you monthly for, and even after you’ve come back from vacation and no longer need it, they won’t let you cancel it and keep charging you monthly for it.
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Dis-honest

Traps you into a years membership that you get charged for monthly even after cancelling. Struggling to get a refund on this

Horrible app

No really the app doesn’t work. Have yet to be able to book a single reservation with this membership.

Response from developer

Hi Rachella1434, thank you for your review. We experienced some booking issues back in February and completely understand how frustrating this must have been. The issues were resolved promptly, but if you still need any assistance, please reach out to us at hello@dis-loyalty.com—we’re always happy to help. Thank you for your understanding.

Face if

Not working, can’t register it!

Membership

Booked a hotel through disloyalty which was later cancelled because the hotel wasn’t ready to open. Not a great start.

More frustrating is the membership side. Cancelling is far harder than it should be. Even after my year ended and cancellation was confirmed, I was charged for a further 4 months. Getting those payments refunded has proven difficult and time consuming with constant chasing required.

Good idea in principle, execution needs some work.
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Response from developer

Hi stavros89, thanks for your feedback. We’re sorry for the issues you experienced with your booking and the challenges with your membership cancellation and refund. We completely understand how frustrating this must have been. Please know that we take concerns like yours seriously and are reviewing our processes to make the experience smoother for all Members. Thanks for your understanding.

Membership Canceled?

I paid for the yearly membership, but when I log in to the app, it says the membership is canceled…This is really frustrating as I can't access my membership through the app and have to re-login through their website.

Response from developer

Hi annaterk1, thanks for your review. We’re sorry you’re having trouble logging in and understand how frustrating this must be. Our Membership Services team is available at hello@dis-loyalty.com to help troubleshoot and get you back into the app as quickly as possible. We really appreciate your patience.

Great APP & Cost Savings

Used the APP first time for Singapore. Works great and cost savings and codes work. Even the free coffee at the hotel and the discounts.

Response from developer

Hey TheKoen, thanks for your review. We’re thrilled to hear you’re making the most of your Dis-loyalty Membership, enjoying your free daily barista drinks and room discounts. It’s great that the app makes redeeming perks so easy! Thanks for being part of the Dis-loyalty community.

The best app

Free daily coffee!!!

Don’t use this app!

The discounts are a lie. They come out of the extortionate subscription fees. Also very few options to use any of their offers if you are in a place without any properties owned by the app maker. Customer service also terrible and refuses to end subscriptions. Just an all round dodgy experience. Do not download.
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I am dis loyal!

The promises don’t match reality

Response from developer

Hey Peripetetic2013, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t match your expectations. We take feedback seriously and are always working to improve the Membership experience. If you’d like to discuss further, our Membership Services team is happy to help at hello@dis-loyalty.com.

App keeps crashing!

I’m being told I can only book via the app, but the app crashes anytime I try and book! Trying to book for Holborn but crashes before or when I select room :(

Response from developer

Hey sonicoomph, thanks for sharing your experience. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.

Beaucoup de bugs

L’app bug vraiment beaucoup, c’est dommage

Response from developer

Hey Milyy, thanks for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.

App not working

Die App stürzt immer ab wenn man buchen will

Response from developer

Hi there, thank you for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.

Good savings

Really pleased with this app, used it to get the best deal for a hotel stay and then had lots of free coffee’s. Its good to see the savings adding up.

Response from developer

Hi there, thanks for your review. We’re thrilled to hear you’re enjoying the Dis-loyalty app, scoring great hotel deals, and racking up those free coffees. Have you checked your total savings yet? You can see your full recap in the Account section. Thanks for being part of the Dis-loyalty community!

Delightful App

Free Coffee in your pocket ! I also love the search by city.

Love it!

Noticed advertisements for disloyalty at the Hoxton in Barcelona back in early September and decided to sign up. No regrets at all! Free daily coffees (I work next to one of the hotels so this is perfect). 50% off stays within the first 3 months of opening, 20% off first time stays, and 10% off repeat stays, all for less than £20 per month. There are some ‘free coffee’ memberships that monthly cost more than this *cough cough* blank street & Leon *cough cough*, however with this there’s the additional discounted stays! So excited to see which new locations open up.
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Response from developer

Hey Lauren, thank you so much for sharing your experience. We’re thrilled to hear you’re enjoying all the perks of your Dis-loyalty Membership. It’s fantastic to have Members like you discovering new locations and shaking their routines. We’re so glad to have you with us—happy sipping and happy travels!

Misleading Pricing & Poor Value

I joined Dis-loyalty because their site showed a cheaper member rate for a hotel I wanted to book. But as soon as I paid the $200 membership fee, the price for the exact same room actually increased — higher than what I saw before joining.

I contacted customer service, and while they responded politely, nothing was resolved. A few days later, I checked again and found the same hotel and room at the same price on Hotels.com and Expedia, without any membership fee or special access.

There’s no real discount or benefit, just a misleading promise of “exclusive lower rates.” You end up paying extra for a membership that offers nothing competitive.

💬 Avoid, avoid, avoid. Total waste of money and time.
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Response from developer

Hi there, thank you for your review. We’re very sorry to hear about your frustration. Our goal is to provide Members with exclusive discounts and perks, though you may occasionally find lower rates elsewhere that come with stricter policies, as our Membership is designed to offer maximum flexibility. If you’d like to discuss this further, our Membership Services team is happy to assist at hello@dis-loyalty.com.