Dis User Reviews

Dis-loyalty
Dis-loyalty
Ennismore International Management Limited

Customer Experience

Positive experience38.3% of reviews
Neutral3.3% of reviews
Negative experience58.3% of reviews

~ Based on 60 written reviews from the US App Store.

What users say

Is Dis Safe?

Not enough ratings yet to assess Dis.

Is Dis Legit?

Dis-loyalty appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Dis is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Opaque and unreliable

Nothing more to add. No transparency, no optimal communication. Poor benefits and an expensive membership. The app is at this image

Response from developer

Hi Poppy, many thanks for sharing your feedback. Dis-loyalty isn’t your standard rewards programme, with no points and no tiers. Members get instant access to 20% off their first stay at any of our hotels, 10% off repeat stays and 50% off stays at newly opened hotels, 10% off food and drinks, a free barista-made drink every day, and access to exclusive promotions and partnerships - and our Members save an average of £290 on a single booking. So, there's great value to be found in the annual membership fee. If you’d like to discuss any of the membership benefits further or have feedback on the app, please feel free to get in touch with us at hello@dis-loyalty.com. Thanks!

Not worth it

They entice you with discounts that sound great but charge you for an annual subscription. I’ve spent more now than I saved. Other reviews mention how the availability dates don’t make sense, this is because they only allow a handful of rooms to be booked at a discounted rate. If you call to book, they tell you can’t get the membership discount unless you book through the app but often the dates are blocked. You think you’re getting membership perks but I guess they weren’t be cheeky with the name.
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Feels like a scam

I cancelled my membership on the app but still got money taken out of my account the next month

Get charged and only get a error “505 something went wrong” when trying to book.

Don’t recommend it. Afterwards you see that the rate offered on site is same as the discounted price

Do not buy

Awful in every way. First the rooms are constantly more than on booking and other major sites. They discount off a published rate. And you can’t cancel for a year. Just book their hotels yourself. Complete waste of $200

Buyer Beware

If you don’t cancel this subscription within 14 days they will continue to charge your card $18 a month for 12 consecutive months. I don’t understand how this is legal. It’s definitely a VERY shady setup.

Scam

There are only a few hotels that are on the app, and the restaurants and bars that you can get discounts in are all part of those hotels, so it’s pretty expensive to begin with and the discounts barely make a dent. They’ll sign you up for an annual membership that they’ll charge you monthly for, and even after you’ve come back from vacation and no longer need it, they won’t let you cancel it and keep charging you monthly for it.
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Response from developer

Hi AJNC994! We're sorry to hear that you didn't feel the membership delivered the value you were expecting. While many of our members save an average of £290 on one hotel stay or around £270 a year by enjoying a barista-made drink once a week, we understand that the membership may not suit everyone's travel habits. The 12-month minimum commitment, which is highlighted at several points during the sign-up process, allows us to offer benefits such as the free daily barista-made drink and exclusive Member rates throughout the year. We appreciate you taking the time to share your experience as your feedback helps us continue to improve.

Dis-honest

Traps you into a years membership that you get charged for monthly even after cancelling. Struggling to get a refund on this

Horrible app

No really the app doesn’t work. Have yet to be able to book a single reservation with this membership.

Face if

Not working, can’t register it!

Membership

Booked a hotel through disloyalty which was later cancelled because the hotel wasn’t ready to open. Not a great start.

More frustrating is the membership side. Cancelling is far harder than it should be. Even after my year ended and cancellation was confirmed, I was charged for a further 4 months. Getting those payments refunded has proven difficult and time consuming with constant chasing required.

Good idea in principle, execution needs some work.
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Membership Canceled?

I paid for the yearly membership, but when I log in to the app, it says the membership is canceled…This is really frustrating as I can't access my membership through the app and have to re-login through their website.

Great APP & Cost Savings

Used the APP first time for Singapore. Works great and cost savings and codes work. Even the free coffee at the hotel and the discounts.

Response from developer

Hey TheKoen, thanks for your review. We’re thrilled to hear you’re making the most of your Dis-loyalty Membership, enjoying your free daily barista drinks and room discounts. It’s great that the app makes redeeming perks so easy! Thanks for being part of the Dis-loyalty community.

The best app

Free daily coffee!!!

Don’t use this app!

The discounts are a lie. They come out of the extortionate subscription fees. Also very few options to use any of their offers if you are in a place without any properties owned by the app maker. Customer service also terrible and refuses to end subscriptions. Just an all round dodgy experience. Do not download.
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I am dis loyal!

The promises don’t match reality

Response from developer

Hey Peripetetic2013, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t match your expectations. We take feedback seriously and are always working to improve the Membership experience. If you’d like to discuss further, our Membership Services team is happy to help at hello@dis-loyalty.com.

App keeps crashing!

I’m being told I can only book via the app, but the app crashes anytime I try and book! Trying to book for Holborn but crashes before or when I select room :(

Beaucoup de bugs

L’app bug vraiment beaucoup, c’est dommage

Response from developer

Hey Milyy, thanks for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.

App not working

Die App stürzt immer ab wenn man buchen will

Response from developer

Hi there, thank you for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.

Good savings

Really pleased with this app, used it to get the best deal for a hotel stay and then had lots of free coffee’s. Its good to see the savings adding up.