Buyer Beware
Scam
Dis-honest
Horrible app
Response from developer
Hi Rachella1434, thank you for your review. We experienced some booking issues back in February and completely understand how frustrating this must have been. The issues were resolved promptly, but if you still need any assistance, please reach out to us at hello@dis-loyalty.com—we’re always happy to help. Thank you for your understanding.
Face if
Membership
More frustrating is the membership side. Cancelling is far harder than it should be. Even after my year ended and cancellation was confirmed, I was charged for a further 4 months. Getting those payments refunded has proven difficult and time consuming with constant chasing required.
Good idea in principle, execution needs some work.
Response from developer
Hi stavros89, thanks for your feedback. We’re sorry for the issues you experienced with your booking and the challenges with your membership cancellation and refund. We completely understand how frustrating this must have been. Please know that we take concerns like yours seriously and are reviewing our processes to make the experience smoother for all Members. Thanks for your understanding.
Membership Canceled?
Response from developer
Hi annaterk1, thanks for your review. We’re sorry you’re having trouble logging in and understand how frustrating this must be. Our Membership Services team is available at hello@dis-loyalty.com to help troubleshoot and get you back into the app as quickly as possible. We really appreciate your patience.
Great APP & Cost Savings
Response from developer
Hey TheKoen, thanks for your review. We’re thrilled to hear you’re making the most of your Dis-loyalty Membership, enjoying your free daily barista drinks and room discounts. It’s great that the app makes redeeming perks so easy! Thanks for being part of the Dis-loyalty community.
The best app
Don’t use this app!
I am dis loyal!
Response from developer
Hey Peripetetic2013, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t match your expectations. We take feedback seriously and are always working to improve the Membership experience. If you’d like to discuss further, our Membership Services team is happy to help at hello@dis-loyalty.com.
App keeps crashing!
Response from developer
Hey sonicoomph, thanks for sharing your experience. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.
Beaucoup de bugs
Response from developer
Hey Milyy, thanks for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.
App not working
Response from developer
Hi there, thank you for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com.
Good savings
Response from developer
Hi there, thanks for your review. We’re thrilled to hear you’re enjoying the Dis-loyalty app, scoring great hotel deals, and racking up those free coffees. Have you checked your total savings yet? You can see your full recap in the Account section. Thanks for being part of the Dis-loyalty community!
Delightful App
Love it!
Response from developer
Hey Lauren, thank you so much for sharing your experience. We’re thrilled to hear you’re enjoying all the perks of your Dis-loyalty Membership. It’s fantastic to have Members like you discovering new locations and shaking their routines. We’re so glad to have you with us—happy sipping and happy travels!
Misleading Pricing & Poor Value
I contacted customer service, and while they responded politely, nothing was resolved. A few days later, I checked again and found the same hotel and room at the same price on Hotels.com and Expedia, without any membership fee or special access.
There’s no real discount or benefit, just a misleading promise of “exclusive lower rates.” You end up paying extra for a membership that offers nothing competitive.
💬 Avoid, avoid, avoid. Total waste of money and time.
Response from developer
Hi there, thank you for your review. We’re very sorry to hear about your frustration. Our goal is to provide Members with exclusive discounts and perks, though you may occasionally find lower rates elsewhere that come with stricter policies, as our Membership is designed to offer maximum flexibility. If you’d like to discuss this further, our Membership Services team is happy to assist at hello@dis-loyalty.com.
Frequent updates
Response from developer
Hey Nicknamecannot, thank you for your feedback. We completely understand how frequent updates and forced upgrades can be frustrating. Our team is always working to improve the app and its performance, and we’ll share your concerns with our developers to explore ways to make updates smoother and less disruptive. We really appreciate your understanding!
