Why doesn’t the newsletter link work anymore?
Use to work so smoothly from the link in the newsletter. Now it forgot who I am, and reset my app, or it does not open, or crashes. Haven’t been using the app as much due to recent Disney movies. This app use to be the link for Disney movies, showing extra content to get excited for the stories told in the movies. I use to pop in and check upcoming releases, but the new movies have nothing I want to go to the theater for. Now the app is broken? Fix it soon please.
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Response from developer
Thank you for letting us know! If you're still having trouble with the app, please reach out to us at support@help.disneymovieinsiders.com so we can best assist you.
Reward Sort doesn’t work!
Reward Sort now gives zero results when any sort is selected. Want to see a reward by value? Start scrolling - sorting by high to low or low to high shows zero results. Doesn’t work on my iPhone SE (claims app is compatible) or iPad (not compatible). Computers have been used for sorting data for 60 years - is it really that difficult to get this working on iOS? Maybe Disney can hire some middle school kids this summer and get it working.
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Response from developer
Thanks for letting us know! If you're still experiencing this issue, please reach out to us via support@help.disneymovieinsiders.com and we'd be happy to look into it further for you.
Too many bugs
For as long as this app has been around you’d think they could have found and fixed these bugs and their email links. Any other company that sends me emails will have the links open in their app that I have installed. In this app it opens in a web page which I then have to log into to receive my points, etc.. This seems like an easy fix that they are ignoring. They fixed it for a short time but it’s broken again. Inside the app if you want to redeem points and choose one of the category filters you get zero results. Also, Disney, change up your rewards more frequently. The majority of the movies for instance have been in the rewards for years. I’d love to redeem my points but not for movies I already have or some of the other sad choices of movies or rewards. Throw a more current movie in once in a while. Otherwise it’s more like torture than rewards. Disney’s not making it easy to be a Disney insider. Developer, please don’t respond with your email address asking me to contact you about the problem. Frankly, I see the issues described in this review in about a hundred reviews going back at least two years with the exact same developer response and the problem is never solved. I and the other people reviewing this app have clearly explained what needs to be fixed and we don’t need the same excuse response that gives the impression you want to fix the problems when you clearly have ignored them for years. Just fix it already.
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Response from developer
We'd be happy to help with this! Please email us at support@help.disneymovieinsiders.com so we can take a further look.
Doesn’t work
I haven’t been able to see any of my reward info. Always an error loading. Clicking the prompt to link my Disney+ account, it just keeps loading. I have tried uninstalling and reinstalling to no avail. I also wish there were longer time limits after seeing a movie. We are just getting used to going to the cinema again and scanning our tickets.
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Response from developer
Hey there! We'd be happy to look into that for you. If this is still happening, please send us an email here: support@help.disneymovieinsiders.com
Free Stuff
While I don’t think I’ve put too much effort into it, I’ve gotten a bunch of cool free stuff! Hats, movies, books, all sorts of stuff. And it’s not crappy stuff. The quality is pretty high. Definitely worth the little effort put in.
Privacy
This app only exists, with its exclusive rewards, to take away our rights that are protected by using a browser. I’m annoyed by constant pop ups to use this instead of what I want to use. I’m blocked from some rewards unless K use this app. Then this app opens a browser and makes me log in every time for half the stuff I want to do anyway.
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I was happy with this app
I was happy with this app, but for some reason now it doesn’t want to open once you hit to check the rewards for each movie. Well, just making constructive criticism . Once we get back in the game, I will update the Feedback.
App issue for long time now
Bonus codes are not being accepted in iOS app, Accepts only when entered using browser website . Points n rewards history not showing up . States “error loading data”. Please fix ASAP.
Requires sign in way too often
When the website started requiring me to sign in and reset passwords more often than I thought needed, I migrated to the app. It was fine for a year or so and now the app requires me to sign in every time I use it. Multiple times a month.
Signing Out
Idk why, but the app has been signing me out every time I access it. And I’ve heard it’s been happening to other people’s phones as well. It’s starting to get annoying and sometimes I just don’t use the app because of that problem.
Loving the updated rewards
Makes it fun to collect points to be able to redeem on things other than posters and digital music. Loving the new movies and items to redeem points on
Single WORST phone app I’ve ever used.
Crashes at least once a week and I have to reinstall. App tells me repeatedly that it can only be used in the US and I need to adjust my location settings. Then when the settings load, guess what? United States is already applied! What a complete piece of garbage. So sad to see such a terrible product with the Disney name…
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Since the Beginning
I’ve been a Movie Insider since the beginning and I still absolutely love it! I get points every week just for reading the weekly email. I get free bonus points thrown at me for Holidays and movie primers in the way of Codes and when I actually do earn reward codes it’s always because I streamed or went to watch a movie I was gonna see anyway, so win win. The rewards are Amazing! Things you can’t get any other way!
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Glitchy
I love the Insiders app, there are just many issues. It constantly logs me out, and then resets to where I’m outside the USA. Every day. It also doesn’t load properly, there were over 400 points the app was noticing but the website was.
Great Rewards Program!
What a great loyalty rewards program! Getting rewarded with so many great items like posters, blu-rays, toys, collectibles, experiences, all for buying things I’m already buying! Special shout-out to the fantastic customer service team who are always readily available and have helped me out a couple times when I had a question or issue.
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Better than the old system
This is better than the old movie rewards. As a customer without reliable internet for years, lost an amazing amount of points because I didn’t log in enough…..
Disappointed Disney owns this
Content in the app is lacking. Where is the insider info?? Nothing new? No joke, an average YouTuber will give you more insider info than this app. Points are given when you make movie purchases. Not many so it will take time to bank up before you can cash them out for a prize. Prizes are terrible mostly Blu-ray’s, dvds, and movie posters. The prizes are mostly items you can buy from any retailer for less than $30. So nothing unique really. Their charges for shipping these prizes you claim are high too.
The only prizes that really sell are the gift cards. Free money is free money I guess. The value is not much. The big selling point is the gift cards is that they look like the ones you can get from the parks with certain characters or franchise logos besides the normal Mickey ones you see everywhere.
Basically they forgot about this app.
The only prizes that really sell are the gift cards. Free money is free money I guess. The value is not much. The big selling point is the gift cards is that they look like the ones you can get from the parks with certain characters or franchise logos besides the normal Mickey ones you see everywhere.
Basically they forgot about this app.
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Response from developer
Thank you for reaching out. We sincerely value your feedback and would like to look into the shipping charges you've mentioned here, as our rewards are delivered free of charge. At your convenience, please send us an email at support@help.disneymovieinsiders.com – we look forward to hearing from you!
Love this site, but…..,
I truly love DMI. I go on everyday. I love the opportunity to earn points to redeem towards really cool items. The only thing I wish would change is that I wish they would either change up or add new Disney movie titles (preferably with digital copies) more frequently. I love getting new movies with my points. Would love to add new titles to my collection, but it always seems like it’s the same ones. Other than that, DMI is great!!!
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Used to work fine
I liked it when it use to work. I thought maybe my phone was too old. I got a new phone and like so many others recently reviewed, still nothings works. It wouldn’t accept my movie tickets for the past 4 movies I’ve seen in theaters. Now nothing will load and can’t even get my monthly newsletter points. Basically pointless now.
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A Piece of Junk
I off-loaded the app a few months ago from my iPad Air2 since it wasn't loading my newsletter points. This allowed the newsletter points link to send me to the web site instead, which works fine. I decided to give the latest version a try assuming you must have fixed this issue by now and, low and behold, it is even worse! Now only the Home tab works. So I off-loaded it again so that I can use the web site for the newsletter points. Do you guys bother to test apps before publishing them? Doesn't look like it.
Update: I've given up on the app and switched to only using the website.
Update: I've given up on the app and switched to only using the website.
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Response from developer
Hey there! We'd be happy to look into those app issues for you. If you haven't already, please send us an email here: support@help.disneymovieinsiders.com
