Why doesn’t the newsletter link work anymore?
Use to work so smoothly from the link in the newsletter. Now it forgot who I am, and reset my app, or it does not open, or crashes. Haven’t been using the app as much due to recent Disney movies. This app use to be the link for Disney movies, showing extra content to get excited for the stories told in the movies. I use to pop in and check upcoming releases, but the new movies have nothing I want to go to the theater for. Now the app is broken? Fix it soon please.
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Response from developer
Thank you for letting us know! If you're still having trouble with the app, please reach out to us at support@help.disneymovieinsiders.com so we can best assist you.
Reward Sort doesn’t work!
Reward Sort now gives zero results when any sort is selected. Want to see a reward by value? Start scrolling - sorting by high to low or low to high shows zero results. Doesn’t work on my iPhone SE (claims app is compatible) or iPad (not compatible). Computers have been used for sorting data for 60 years - is it really that difficult to get this working on iOS? Maybe Disney can hire some middle school kids this summer and get it working.
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Response from developer
Thanks for letting us know! If you're still experiencing this issue, please reach out to us via support@help.disneymovieinsiders.com and we'd be happy to look into it further for you.
Too many bugs
For as long as this app has been around you’d think they could have found and fixed these bugs and their email links. Any other company that sends me emails will have the links open in their app that I have installed. In this app it opens in a web page which I then have to log into to receive my points, etc.. This seems like an easy fix that they are ignoring. They fixed it for a short time but it’s broken again. Inside the app if you want to redeem points and choose one of the category filters you get zero results. Also, Disney, change up your rewards more frequently. The majority of the movies for instance have been in the rewards for years. I’d love to redeem my points but not for movies I already have or some of the other sad choices of movies or rewards. Throw a more current movie in once in a while. Otherwise it’s more like torture than rewards. Disney’s not making it easy to be a Disney insider. Developer, please don’t respond with your email address asking me to contact you about the problem. Frankly, I see the issues described in this review in about a hundred reviews going back at least two years with the exact same developer response and the problem is never solved. I and the other people reviewing this app have clearly explained what needs to be fixed and we don’t need the same excuse response that gives the impression you want to fix the problems when you clearly have ignored them for years. Just fix it already.
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Response from developer
We'd be happy to help with this! Please email us at support@help.disneymovieinsiders.com so we can take a further look.
Doesn’t work
I haven’t been able to see any of my reward info. Always an error loading. Clicking the prompt to link my Disney+ account, it just keeps loading. I have tried uninstalling and reinstalling to no avail. I also wish there were longer time limits after seeing a movie. We are just getting used to going to the cinema again and scanning our tickets.
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Response from developer
Hey there! We'd be happy to look into that for you. If this is still happening, please send us an email here: support@help.disneymovieinsiders.com
Free Stuff
While I don’t think I’ve put too much effort into it, I’ve gotten a bunch of cool free stuff! Hats, movies, books, all sorts of stuff. And it’s not crappy stuff. The quality is pretty high. Definitely worth the little effort put in.
