Login
The app won’t even log me in. My login works great on the website, but doesn’t work on the app. Customer service is somewhat belligerent in their advice to get me to reset my password… the one that works one one product but not the other. Please, management hear me and all of us and if your app! Pay some devs! We beg you!
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Abandoned in place?
Log in is not valid user? I can use the website fine. Based off reviews and updates on the App Store this app does not appear to be actively used or atleast supported.
MUCH NEEDED UPDATE!
as title implies… this app is soo outdated they need to update their app. with the option to pay directly to the principal.
Impossible to login
impossible to log in, the same password and ursename works on the website but not in the app, the app update is terrible, a lot of complaints and they don't solve the problem.
Unfortunately users experience is bad
App is not updated frequently for any improvement.
As mentioned by other users app will not send any email or text confirmation of your payments. You have to wait for 24 hours to see if your payment was processed. Horribly slow to schedule payment.
Can't see or confirm if you have scheduled payment more than once. Security also appears to be very week.
Overall bad application design and users experience is worst.
As mentioned by other users app will not send any email or text confirmation of your payments. You have to wait for 24 hours to see if your payment was processed. Horribly slow to schedule payment.
Can't see or confirm if you have scheduled payment more than once. Security also appears to be very week.
Overall bad application design and users experience is worst.
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Useless Crap
Can’t even log in. At least everyone else gets to complain about payments posting late.
Useless
This was briefly exciting, but ultimately disappointing. The mobile app appears to be incompatible with the core service’s database, as it insisted that my email & phone number did not exist in their records. Unfortunately, this fits with the extremely painful user experience of the core service, as well. I will absolutely never use this service again & vocally caution others against it, as well. Shame on Home Depot for partnering with this provider.
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Can’t login
I can’t log in to the app. I’m logged in to the website and the app says I don’t exist.
No tech support
I forgot my password & have reset my password through the “forgot password.” Although it says I have successfully reset my password, the app does not recognize the updated password. I had to create a new account with another email address & my work cell. Now, I can’t change my work cell to my personal cell number because it is connected to the original account I’m locked out of and can’t get into. Ugh!
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Doesn’t recognize legitimate credentials
Not sure where to start on this one. Nothing seems to be working or coordinated in any way with their website.
Have been a customer for months and log onto the website regularly to check payments and balance.
Not only do the same login credentials not work on this app, but they don’t even seem to match the format of the website (website uses username, not email address like the app). Even if I try to change password or set up a new account it claims my account, email, and phone numbers don’t exist in their system.
Not sure why they even bother advertising the app on the website if it’s impossible to set up app access when you’re already a customer.
Complete miss on the app, Dividend. Hope this changes in future.
Have been a customer for months and log onto the website regularly to check payments and balance.
Not only do the same login credentials not work on this app, but they don’t even seem to match the format of the website (website uses username, not email address like the app). Even if I try to change password or set up a new account it claims my account, email, and phone numbers don’t exist in their system.
Not sure why they even bother advertising the app on the website if it’s impossible to set up app access when you’re already a customer.
Complete miss on the app, Dividend. Hope this changes in future.
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payments are processed late
Same issues as everyone else. they need to update the app. i’ll make a payment and it won’t show anywhere. it doesn’t notify me with a text, email and the app doesn’t update. you have to hope that the payment actually went through. it can take up to 3 days for it to be processed and added to your account. i’ve paid multiple times one month because it didn’t show i paid and the money never came out of my account until 2-3 days later. this app is awful!!!!!
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So many issues
It hasn’t worked for a month. Customer service is useless
Same as everyone else
The app doesn’t work, it just doesn’t let you login. Just as was stated before, this app utilizes your email address, while the website utilizes a user name. If you are unfortunate enough to have signed up with Dividend finance, either don’t, or just don’t use this app. At the time of this review, there have been no replies from the developer; so either Dividend doesn’t care, or the subcontractor doesn’t care. Either way it’s a lose lose.
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Can’t make payment
No matter what I do I can’t see to get app to take a payment or show history of payment. Says anything from card info missing to declined card. When I do direct to checking account it shows a payment made but then all the sudden the app shows no payment made still due etc. I have no idea how to pay this company. I tried direct to the website but says I’m. It authorized to creat an account. This is crazy. Stay away from this company if you can do so
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Cannot Log In Using the App
It keeps saying I use the wrong password, but it works when I use the website
FIX THIS APP!
Since you launched this app, I have been unable to login with my account credentials. How you have either not fixed this or notified your users how to login is beyond me. I’d really like to be able to use the app to check my account and pay my bill.
Worthless
Doesn’t recognize logins. Created log in on desktop site. Then tried to log in to this useless app. Nothing has been updated to resolve this issue.
Fraud
You can’t even sign in to your account! On the website, you sign in via a username, whereas this app signs in via an email address (which does not work). Seems awfully suspicious that they don’t let users login to see/pay their account. I’m calling fraud on this and will be reporting this to the BBB.
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Very unprofessional
For the past two payment cycles, the app has not processed my payments. When I call the company all they ask is “are you making a payment?” They would not even provide a reference number today after I made a payment as proof on the phone. I sent a screenshot of my last on time payment (November 2022) to “resolutions” and haven’t heard anything back. Obviously the app hasn’t been fixed since it happened again in December 2022.
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Login is broken
Reset password allows a user to create a password longer than the app allows for input, and I can’t use a password manager to paste passwords which is pretty annoying.
After I reset my password I couldn’t enter the whole thing in the app, so I’m unable to log in until I go and change it all over again. Hopefully this is a known bug and is being fixed..
After I reset my password I couldn’t enter the whole thing in the app, so I’m unable to log in until I go and change it all over again. Hopefully this is a known bug and is being fixed..
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