OTP Does NOT Work
During the login process the process to send a one-time password code via text message doesn’t work. I never received the code. After multiple attempts to log in over many days I called customer service. They could not help resolve the problem. There should be an option to use email to receive the code if text message is not working but there is no option to do that. Tech support will “look into it” in the next 24 to 48 hours. My guess is that nothing will come of it.
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Terrible app
It seems like they want to make it hard to make payments. The app is super glitchy. It caused me to make a double payment by mistake. When I try to log back in, it doesn’t recognized my credentials or my security answers when trying to reset password. It’s a scam of an app.
Terrible experience
Trying to make a payment and app says something went wrong, so I try again and in the meantime I get an email that says payment submitted. While reprocessing, I get another error that says something went wrong but I end up getting another email saying payment submitted. Log out and back in and there are two scheduled payments! So, I go to cancel one and again, I get an error saying there was a problem, but yet again I get an email confirming the cancellation! OMG, get a new developer that knows what they’re doing!
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Trash
Terrible app, UI needs to be redone. No notifications for payment reminders, doesn’t process payments on specific days. Sometimes it charges you 2 times in the same month and it doesn’t count towards the next month. It doesn’t show you the amount remaining as a dollar amount it tells you the percent paid from the total. Customer service said use the website when the app was down but even the website was down and they tried to charge me a late fee.
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Horrid with no customer service
Do not download this app. It does not work and won’t let you report to customer service. It is completely broken and worthless.
