Divvy Bikes User Reviews

Customer Experience

Positive experience13.1% of reviews
Neutral6.1% of reviews
Negative experience80.8% of reviews

~ Based on 198 written reviews from the US App Store.

What users say

Is Divvy Bikes Safe?

Divvy Bikes appears mostly safe based on user ratings. AppsHunter Safety Score for Divvy Bikes is 72/100.

This assessment is based on 1,335 user ratings, with an App Store average of 3.6/5.

Safety Analysis

63.2% of ratings point to a safe experience
3.2% of ratings suggest some concerns
33.6% of ratings point to a risky experience

~ Based on 1,335 App Store ratings for Divvy Bikes.

Is Divvy Bikes Legit?

Divvy Bikes appears to be a legitimate app. AppsHunter Legitimacy Score for Divvy Bikes is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Chicago

Conocer Chicago y ver el río y a la vez ejercitarme

Beat traffic

Beat traffic every time. Fast inner-city transportation.

Better than the Lyft app

Works well for using the Divvy system, but the mapping feature would be much better if you could just search for a specific station and view bike availability without having to know a nearby address. Also, to be able to have a favorites list of stations you could easily check would be wonderful.

Day pass scam for ebikes

The “Day Pass” is misleading. It sounds like you’re paying a fixed price for all-day use, but it’s actually just prepaid credit toward e-bike rides. We ended up being charged significantly more than the Day Pass price. This should be called a “Prepaid Pass” and the additional charges should be clearly disclosed upfront.
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Fleet maintenance needed!

Increasingly, the DIVVY bikes I use need minor or major maintenance. Perhaps it’s time to update the Chicago fleet and bring in new bikes.

Incredible service but

Divvy is an amazing service. But the bikes are starting to show their age. Mostly problems with the shifters on pedal bikes. But you’re amazing and life changing.

Terrible Docking Stations

They need to replace their docking stations or figure out a better locking method since half the time I try to dock my bike I get a “bike is not properly docked” message in the app. Needs a better solution.

Works perfect and convenient

This app works perfect for getting rental bikes. Rented a day pass as a tourist, works fine with eg german telephone number and every booking was processed correctly. Everything fine!

awful

if you stop at a red light your bike will end the ride and charge you an additional fee for not ending your ride at a divvy station. an abysmal app.

Terrible support

Without a membership it’s cheaper to take a car, as I assume they intend.
With a membership, it’s a good deal.

I used Divy on & off for years, sometimes daily. Until I had an issue & couldn’t unlock anything.
Support brushed me off & lied to me. I saved the shooort chat if anyone wants to reach out.
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Unfriendly app, extremely expensive

Could not include friends to ride together after i bought one pass.
Does not make sense to offer pass with e bikes, makes it extremely expensive.
Could not install on my daughter’s phone, so we were left with one bike paid for with day pass.

Good when it works but generally it doesn’t

Extremely unreliable. On top of this divvy has charged me for “free” rides multiple times. There is never parking, or on the flip side there are rarely bikes in the racks

Don’t use divvy if you want to keep your money

Double charged me and two of my friends for the daily pass and the trip we took even though they established that any trip under three hours doesn’t get extra charges. We were all out 40 dollars for less than 1 hour of riding.

Membership Card in Apple Wallet?

When is Divvy rollling out annual membership cards in mobile wallets to check out bikes with NFC technology? I can’t wait for the day I can tap a divvy bike with my Apple Watch wallet and start riding right away.

Broken app

Truly the worst app and system I ever used. You rent the scooter in a place that you can’t ride. Then “my rent” went missing on the app so I couldnt end the rent. The help me button also doesn’t work. I am impressed by how bad this app is.

Scam Day Pass

Misleading day pass claims to be 19 for the whole day, but they still charge you by the minute.

Beware

“Unlimited bike rides”

Great concept

Terrible execution - Broken bikes, empty stations, weird charges. And I’ve been a member for 2 years!

End a ride is impossible

Ending a ride requires an agent no matter if it’s their own issue! I was charged for their hardware not working while trying to dock the bike. Such a joke, I’ll be going with Lime going forward.

Expensive Trash

I do my long runs from the far northeast end of the city to Grant Park. I would enjoy riding a Divvy back home instead of the Red Line or Metra but the cost is plain ridiculous. It’s not about having or not having the money, fortunately the cost would not burden me but $12 vs $3.75 … and that is the Metra price??? The bikes are in deplorable condition to add insult to injury.
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