Bike docking directions
It would be helpful to have the directions to the bike docking stations on the app.
Bugs
There’s a lot of bugs in the app and if your apple pay isn’t working then no bike
Divvy stations are scam
Expect spending an additional 5 minutes to your bike ride because the station simply won’t register your bike docking attempts. If not within the first 5 minutes, then you’ll just be charged a $2 fee for parking outside a station because they don’t work. This has to be a money making scheme.
Better maps
I took bike and e-bike share several times on a recent trip to Chicago. Divvy could do us all a big favor by upgrading its maps to make them more easily readable and presenting step-by-step directions like Apple Maps. Also, make it easier to input your destination AFTER you unlock your bike—I could not find the search bar.
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Sox game
Keep up the good work
Should Chicago extend a contract?
App goes out; There’s been moments that I wasn’t able to use divvy for a week. The longest was a total of 3 weeks and I asked for them to extend my end date. Which was denied, Third Country customer service is the worst. I could never understand the representative and always had issues with them. I’m not going to ask City-Council on your behalf for an extension. There’s plenty of companies in New York that have their eye on Chicago. We deserve a good product and Divvy just isn’t the product.
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Unreliable
Locked bike and did not in the right continue to get charges, had to contact support.
Stay away!!
Have never regretted using a service more. I went on a 20 minute bike ride with a friend and returned the bike. Then I received >$100 charge and threats that I stole the bike. However, we could all see on the GPS that the bike was at the station. They made me go back bc they claimed it wasn’t returned. I walked all the way there just to find the bike rxcavtly where I left it, locked in place in the station. For weeks they bothered me and then one day just said - nvm you’re right. I requested a refund since they charged me for 23.5 hours extra. They denied it.
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Good ride
Nice and easy
BE AWARE
The day pass screen is a bit misleading. It makes you think it's a day pass for an electric bike, but it's actually just a discount plan—you still have to pay per minute in addition to the day pass.
Riding is great, docking is not
Love riding but docking is a problem. Unfortunately it takes many tries to dock almost every time I get a bike.
Fun but expensive!
I live the bikes, the price is a bit high for visitors. The baskets make a lot of noise. Overall awesome!
Stressful
To have the bikes in un-friendly bike cities should be illegal especially when the bikes do not feature phone-holders and therefore you have a lot of one-handed bicyclists watching their phones to get around/navigating cities that do not have bike lanes and no helmets required for the one-handers. To assure yourself you’re going the correct direction you’ll need to pull-over on the sidewalks into walking traffic.
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Getting Lyft to run Divvy scams public
I bike all the time using the bike share bikes in Washington DC. Lyft operates them there too. But at least there the charges are reasonable. In Chicago they’re like eight times as much. As an operator, they seem to only invest in providing electric bikes to force the public to pay more rather than the cheper non-electric bikes. Every station I’ve seen in CHi only has electric bikes in them.
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Chicago
Conocer Chicago y ver el río y a la vez ejercitarme
Beat traffic
Beat traffic every time. Fast inner-city transportation.
Better than the Lyft app
Works well for using the Divvy system, but the mapping feature would be much better if you could just search for a specific station and view bike availability without having to know a nearby address. Also, to be able to have a favorites list of stations you could easily check would be wonderful.
Day pass scam for ebikes
The “Day Pass” is misleading. It sounds like you’re paying a fixed price for all-day use, but it’s actually just prepaid credit toward e-bike rides. We ended up being charged significantly more than the Day Pass price. This should be called a “Prepaid Pass” and the additional charges should be clearly disclosed upfront.
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Fleet maintenance needed!
Increasingly, the DIVVY bikes I use need minor or major maintenance. Perhaps it’s time to update the Chicago fleet and bring in new bikes.
Incredible service but
Divvy is an amazing service. But the bikes are starting to show their age. Mostly problems with the shifters on pedal bikes. But you’re amazing and life changing.
