Basic Info
Absolute basic info . Could put more effort in to this app!
Won’t let me bet
I have a draft kings acct. I download this only for triple crown races. For some reason it flagged either my location or my age and won’t let me bet. I’m eligible on both.
Terrible service
I hope no one ever joins this platform again. DK Horse is such a horrible website. They ripped me off so many times. I see all the same stories here. I paid for horse racing product the other day and it charged me twice. I contacted customer service and they only gave me credit for $3.25. Which I should’ve got credited. $6.50. Can’t wait till DK Horse becomes DK racing. Twin inspires is one of the worst platforms. And I’m glad I’m not affiliated with them anymore. Such a classless platform.
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Awful withdrawal process
the only withdrawal options are through bank transfer or a check in the mail. bank transfer requires multiple business days to process and I was just notified that there was an error during the transfer and I’ll have to restart the whole process, so it will at the least be well over a week before I receive funds.
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Broken
Doesn’t work says not available in my area I’m in Ohio.
Format
I am using this app because of Ksr. Look at other horse racing apps and you’ll see this app needs some work
Don’t Use Draft Kings or Any of Their Products, Scam Company
I’ve used this app for a long time and lost thousands without any issues. The one time I finally win (about $180 on a horse race), my account suddenly gets flagged for “multiple accounts.”
Here’s the problem: I was previously told by their own support team to create a new account using my real name for verification, and that my old account would be closed. I followed those instructions exactly.
Now, instead of honoring my winnings, they’re saying I violated their “one account per person” policy and voiding the payout, only refunding my original deposit.
So this issue didn’t exist when I was losing money for years, but it appears immediately after a win?
Very disappointing experience. If you use this app, be aware that account issues may only come up when you try to withdraw winnings.
Here’s the problem: I was previously told by their own support team to create a new account using my real name for verification, and that my old account would be closed. I followed those instructions exactly.
Now, instead of honoring my winnings, they’re saying I violated their “one account per person” policy and voiding the payout, only refunding my original deposit.
So this issue didn’t exist when I was losing money for years, but it appears immediately after a win?
Very disappointing experience. If you use this app, be aware that account issues may only come up when you try to withdraw winnings.
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Scam
They’ll take your money but make it impossible to withdrawal
Slow
Taking forever for the payout from the Kentucky Derby
Horse Bets
Good transaction speed, great options.
Can't log in
Requires sending a code to my phone but I don't get the code so I can't sign in. Stupid.
I like it
Easy betting
App hard to move around
Hard to move in app
Does not easily show balance
Does not easily show balance
Bad interface
Why do i have to download a separate app for this, on fanduel i can just hit the horses tab and it takes me right to every race happening with a video feed, and all my money thats in my account comes with me, on draft kings my money is separate between the apps, not to mention they wanted me to send them a license pic? I dont even like fanduel but its so much more simple to use if you want to bet on horse racing, i dont get it.
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Don’t use this app
I was trying to withdraw $40, they made it so difficult and wouldn’t give me my money. Now I can’t even login. I will no longer use any draftkings apps until I get my money back!!
A+
Love it
UX/UI is God awful
Arguably the worst app layout and experience I’ve ever seen in my life. Everything is cluttered, there’s no flow, there’s no rhyme or reason to how races and tracks are laid out. Multiple steps to do simple things and an horrific color scheme makes it visually unappealing
Severely lacking in all the wrong places.
No issue with money as others have stated. My issue is that the interface feels like a 14 year old, taking a “build your own app” class, built it. Results are impossible to compare to your wagers, particularly on multi-race bets. It’s the most basic, non-user friendly horse racing app out there. Do yourself a favor and grab TVG, they are light years ahead of DK, it’s not even close.
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Liars
I have screenshots of a conversations with Customer Service and the guy told me that my bet on a horse to win, ‘excluded all win bets’. It only got worse from there. After about an hour or so my bet issue was resolved on its own. Absolutely worst customer experience I’ve ever had, If you have a problem with a bet, good luck your on your own.
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Review
Needs to get in landscape mode. It works amazing from web browser. Needs to be more like FanDuel and NYRA bets for the iPad.
