No customer support
When your product won’t connect to Bluetooth and I can’t get customer service to respond to my phone calls or emails, that’s a big red flag.
No longer able to connect reliably.
This used to be great. Now no longer connecting. I’m now wondering if the iPhone update isn’t compatible any longer with this version. No update for 2 years.
Six months and it won’t connect
Does it work? Who knows? I was trying to give it a fair shot. I was using it consistently. Now it just won’t even connect. A lot of money to just stop connecting within a few months.
Frustrating to connect to the app.
I was able to use the device one time and have now struggled to connect to the device. I have followed the instructions and still unable to connect. It shouldn’t have to be this hard to use a product.
Good device. Bad app.
Not sure where the ‘easy connect’ reviews come from. Probably people who work for the company. Connecting is annoying and takes multiple times. It will disconnect during a session so you can stop it or see the time remaining. Device seems to be helping my knee but the app is hurting my head.
