Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
Update July 17: even though customer service (Pedro) indicated he would have it expressed to me once available, it was sent out Uber-slow ground courier via DHL/USPS. It is predicted to arrive July 20, after a six day ship/deliver fulfillment. Certainly not as promised.
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Show more
Love my Apollo Neuro!
I've been using my Apollo Neuro for over a year and half, and have come to rely on it as a helpful tool to enhance bodily regulation. I use it daily, for work, sleep, winding down, and to encourage creativity. The battery works well, and I appreciate the ability to automatically schedule vibes throughout the day.
Show more
Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Show more
Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Show more
Sold Out? How?
I went to upgrade to the Smart Vibes subscription, which was offered in-app, and it’s Sold Out. To be clear, this wasn’t to purchase a device (I have one), it was for their software subscription.
HOW DO YOU SELL OUT OF SOFTWARE?! 🤷♂️
HOW DO YOU SELL OUT OF SOFTWARE?! 🤷♂️
