Love my Apollo Neuro!
I've been using my Apollo Neuro for over a year and half, and have come to rely on it as a helpful tool to enhance bodily regulation. I use it daily, for work, sleep, winding down, and to encourage creativity. The battery works well, and I appreciate the ability to automatically schedule vibes throughout the day.
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Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
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Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
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Sold Out? How?
I went to upgrade to the Smart Vibes subscription, which was offered in-app, and it’s Sold Out. To be clear, this wasn’t to purchase a device (I have one), it was for their software subscription.
HOW DO YOU SELL OUT OF SOFTWARE?! 🤷♂️
HOW DO YOU SELL OUT OF SOFTWARE?! 🤷♂️
$90 for app that gives you nothing and no useful customer support
I purchased the device and was required to purchase the app upgrade with the device. I received an activation code, which does not work. Customer support keeps telling me that they are resetting the subscription, but it doesn’t work. They asked me to send screenshots of the app telling me that I need to upgrade to access the premium content. I’ve done that twice now and they just stopped responding. So I’ve paid $90 for an app upgrade and received nothing for it and no resolution from customer support.
I want to love it, but when you pay that kind of money for premium content, and then can’t access it at all, and customer support is nonexistent - the device nor the app are worth the hassle! There’s a lot of other options out there besides this one. At this point, I wouldn’t recommend the device or the app. Don’t throw your money away!
I want to love it, but when you pay that kind of money for premium content, and then can’t access it at all, and customer support is nonexistent - the device nor the app are worth the hassle! There’s a lot of other options out there besides this one. At this point, I wouldn’t recommend the device or the app. Don’t throw your money away!
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Skam
They promise a 30-days refund, but it reality it’s not possible, they send tons of messages to explain that it’s your fault and not processing Any refund which violates customer rights.
Nothing but forcing subscriptions and bloated software and it doesn’t run schedules half of the time
When I first started using this, the app was decent there were some issues but now it’s nothing but forcing you to buy a stupid yearly subscription. You can’t even set up the app without it, forcing you to go through the set up. Once inside of the app, it’s so full of garbage. It’s hard to even navigate to the simple schedule and vibe. Both of them are locked. Never used to be. I bought the wearable from them. I don’t even think they offer that anymore without a subscription. If something happens to this wearable, I will not be purchasing another. Scamming customers into a subscription is a terrible business model. People use your devices for health reasons and you’re screwing them over. Really nice company. Do not ever buy from them unless they change their ways.
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So difficult to use on airplane
This device is a huge hassle to use if you want to use it without radiation strapped to your wrist. I would not buy again until it’s made easier.
Um produto incrível
Super recomendo
Super product
It has really helped me to not have as many panic attacks and definitely improves my sleep. Recommended..but you have to stick with a routine. Makes things bearable
Get One!
I started using Apollo Neuro 16 months ago when I went on stress leave. My doctor recommend I try it. I am not an early adopter, but was desperate.
I have been using it for about a year. I am now back to work full time after being off for 4 months.
I either clip it on my undergarments or wear it around my wrist during the day. At night, I wear it around my ankle. I utilize the schedule feature so I don’t have to think about selecting a vibe, however I do like to run certain vibes and do as needed.
I especially like to use recovery after I work out or travel . I use Calm when I am in situations that feel unsafe and stressful. when I need a burst of energy I use the awake vibe.
Apollo has helped me and I continue to use it day and night. I like the different vibe categories. At 350.00 it is worth it. Just get one and see for yourself.
I have been using it for about a year. I am now back to work full time after being off for 4 months.
I either clip it on my undergarments or wear it around my wrist during the day. At night, I wear it around my ankle. I utilize the schedule feature so I don’t have to think about selecting a vibe, however I do like to run certain vibes and do as needed.
I especially like to use recovery after I work out or travel . I use Calm when I am in situations that feel unsafe and stressful. when I need a burst of energy I use the awake vibe.
Apollo has helped me and I continue to use it day and night. I like the different vibe categories. At 350.00 it is worth it. Just get one and see for yourself.
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Deceptive marketing
I thought I was buying more vibes for my device but there was no description, it just kept telling me I needed to buy this to get any vibes. And when I did, it gave me no other access. When I contacted support they said - sorry - we can’t refund you, you have to buy another different package for another $80. It’s a complete scam - they don’t give you any info before you purchase and then claim you purchased the wrong thing and try to charge you for something else. I’m sending my device back and reporting all of this.
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Unaffordable
Used to live my apollo when they first launched. But it’a very unclear why, on top of an expensive wearable, customers are forced to purchase smart vibes.
Pick one or the other, the development of your product isn’t substantial enough to warrant draining bank accounts.
it’s become the most unaffordable piece of junk i have. the cool thing about Apollo used to be its accessibility, but not anymore.
after all these years, my Apollo finally needs replaced because the battery is at the end of its lifespan, but i will not be buying another.
Pick one or the other, the development of your product isn’t substantial enough to warrant draining bank accounts.
it’s become the most unaffordable piece of junk i have. the cool thing about Apollo used to be its accessibility, but not anymore.
after all these years, my Apollo finally needs replaced because the battery is at the end of its lifespan, but i will not be buying another.
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New App UI/UX is a bummer
I’ve been an Apollo Neuro owner for about 2 yrs. I use it daily. I recently updated my app and my user sat has gone from 5 stars to 2 stars. The app is hard to use—too many taps to get to my vibes—and the vibes screen is a visual design nightmare making it difficult to find what I’m looking for. I think you could do much better by your users. I wish I could get the old app experience back.
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Customer Service Came Through for Sessions
While the Apollo’s Neuro website doesn’t differentiate well between Sessions (smartphone based) vs. SmartVibes (wearable), customer service persisted and fixed an issue with applying a discount for Sessoons through Apple purchasing. Accessing Help through the app was easy, then we switched to email once it was clear they needed to work on their end. Kudos to them.
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New default settings ruined the device
I’ve had the apollo neuro for 2 years now and I have used it A LOT and gotten a ton of benefit from it. I loved it and told everyone about how great it was. Recently the developers pushed an update that has changed it to the point where it no longer works for me. I primarily use the Sleep, Recover, and Focus vibes, and until recently the vibe you previously used would be the one that was queued up for you. For instance, if you used the Sleep function and then woke up in the middle of the night, you could just hit the buttons and Sleep would start up again. They recently made Social the default vibe. So every time your vibe session completes, it reverts to Social. After several sleepless nights, I finally figured out that when I hit the buttons after waking in the middle of the night, I was using the Social vibe. Seriously?? I’m in bed, not at a bar!! Why would they do that? So now if I want to restart the Sleep vibe after waking up at 2am, I have to reach for my phone, open the app, scroll down the list and select Sleep to start it again. Exactly the thing sleep experts tell you NOT to do…get on your phone in the middle of the night.
I work in EMS and do a lot of night shifts. When we have a challenging call in the middle of the night, I will put on the Focus vibe. After the session ends, the device defaults to Social. So a couple of hours later, it’s now 4am and I still need to stay focused and alert to do my job, but instead I get Social. Sweet…back at the bar. I can’t always stop what I’m doing, reach in my uniform for my phone, open the app, scroll down the list, and select Focus. Previously, it would just be on Focus if that’s the last vibe I used and a quick press of the buttons would start it up again. This update is so frustrating, and makes it far less functional for my purposes.
I contacted support about this and there is nothing they can do. The user cannot choose their default vibe, it will always revert to Social. So good luck to the folks that are trying to use this for anxiety or to quiet the mind. That’s not happening unless you restart it from your phone every single time. I did a hard reset, deleted and reloaded the app, unpaired and paired the device again, and nothing helps.
I pre-paid for the new version of the apollo a year ago because I loved this thing so much (they are still working on it and who knows when it will be available). But if this doesn’t change I’ll be selling it right away or asking for a refund when I receive it. No point in having this (for my purposes) if this is how it functions going forward. I really hope the developers see this and take my comments into consideration. Customer Service did not indicate they were going to pass my comments on, even though I asked. I think this is a really significant failure and should be remedied right away. Thanks for reading this if you’re one of the hardworking folks who fixes things over there at AN. And if you are a potential customer, I felt it was worth you knowing this before jumping in. It’s a real negative. If they change this back, I’ll definitely update my review to 5 stars but right now I’m so disappointed in the functionality that it’s worth taking the time to post this so you know what you are getting into.
I work in EMS and do a lot of night shifts. When we have a challenging call in the middle of the night, I will put on the Focus vibe. After the session ends, the device defaults to Social. So a couple of hours later, it’s now 4am and I still need to stay focused and alert to do my job, but instead I get Social. Sweet…back at the bar. I can’t always stop what I’m doing, reach in my uniform for my phone, open the app, scroll down the list, and select Focus. Previously, it would just be on Focus if that’s the last vibe I used and a quick press of the buttons would start it up again. This update is so frustrating, and makes it far less functional for my purposes.
I contacted support about this and there is nothing they can do. The user cannot choose their default vibe, it will always revert to Social. So good luck to the folks that are trying to use this for anxiety or to quiet the mind. That’s not happening unless you restart it from your phone every single time. I did a hard reset, deleted and reloaded the app, unpaired and paired the device again, and nothing helps.
I pre-paid for the new version of the apollo a year ago because I loved this thing so much (they are still working on it and who knows when it will be available). But if this doesn’t change I’ll be selling it right away or asking for a refund when I receive it. No point in having this (for my purposes) if this is how it functions going forward. I really hope the developers see this and take my comments into consideration. Customer Service did not indicate they were going to pass my comments on, even though I asked. I think this is a really significant failure and should be remedied right away. Thanks for reading this if you’re one of the hardworking folks who fixes things over there at AN. And if you are a potential customer, I felt it was worth you knowing this before jumping in. It’s a real negative. If they change this back, I’ll definitely update my review to 5 stars but right now I’m so disappointed in the functionality that it’s worth taking the time to post this so you know what you are getting into.
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From great to horrible
Your app was beautiful and SIMPLE. You made it so complex it’s so hard to find the mode I care about
smart vibes is a waste of $
The device itself is decent and helps with stress and focus. After 5 years of use I decided to give the smart vibes a try. It was a waste of money. There's no way to set a vibration intensity preference so it drains the battery very quickly and kept ending up wide awake at 3 am with a dead apollo after having gone to bed with it at 80% charge. I significantly prefer scheduling my own vibes. When I asked for a refund they refused and were incredibly unhelpful.
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Never remembers last Vibe
And every few months they change the layout for no apparent reason
App is a mess
I was an original backer, and the app has gotten worse every time I open it. I paid for the device, but now they try to monetize every app interaction When you open the app, it’s “buy this”, “buy that,” “buy another thing,” “click on here and buy something else.”
