Not worth it, do not buy it
nearly every feature is behind a paywall. extremely disappointed as the product itself is already expensive. paying to use it is absolutely absurd
Terrible app, good device
I cannot emphasize how strongly I hate this app. The device is great—but unfortunately this company has sold out to profit instead of the health and medical benefit it set out to be. Many of us use this as a medical device, not for kicks and giggles. When we have urgent need, we shouldn’t have to search through an app to use the device. I need to be able to use the device independently of the app.
Also, to have key modes hidden while the locked “premium” settings are being sold to you is an incredible disappointment. Can they create two versions of the device, one for “recreational” use and one for medical use?
I want to recommend this device to so many people, because it genuinely helps - if it weren’t for this stupid app. Why can’t I use a medical device without being upsold on a daily basis? Please make a version of the device that is app free. Heaven knows we don’t want to be looking at our blue screened devices in those last 20 seconds before bed to swipe through multiple screens to find the “sleep” mode!
Please create a medical grade version of this device: app free.
Also, to have key modes hidden while the locked “premium” settings are being sold to you is an incredible disappointment. Can they create two versions of the device, one for “recreational” use and one for medical use?
I want to recommend this device to so many people, because it genuinely helps - if it weren’t for this stupid app. Why can’t I use a medical device without being upsold on a daily basis? Please make a version of the device that is app free. Heaven knows we don’t want to be looking at our blue screened devices in those last 20 seconds before bed to swipe through multiple screens to find the “sleep” mode!
Please create a medical grade version of this device: app free.
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App is horrid
I don’t want to upgrade. I don’t want my phone to vibrate. I want the unit to be easy to use. The app is unusable.
Good app but needs improvement
The app is good but could use some improvements. My biggest frustration is that some sessions will pause if you don’t have the app open and displayed on the screen of your phone. So even though the app is open, if I go to do something else on my phone, it pauses. Also, it could be a little more user-friendly in general.
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Unacceptable
After multiple years of being a loyal customer and purchasing multiple devices for different people and also for myself as I often lose them, I find that now I have to pay money to use my favourite setting, which is the calm one. This is ridiculous
Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
Update July 17: even though customer service (Pedro) indicated he would have it expressed to me once available, it was sent out Uber-slow ground courier via DHL/USPS. It is predicted to arrive July 20, after a six day ship/deliver fulfillment. Certainly not as promised.
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
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Love my Apollo Neuro!
I've been using my Apollo Neuro for over a year and half, and have come to rely on it as a helpful tool to enhance bodily regulation. I use it daily, for work, sleep, winding down, and to encourage creativity. The battery works well, and I appreciate the ability to automatically schedule vibes throughout the day.
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Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
Update July 9, 2026: from bad to worse. While Pedro has gotten involved to help, and did give me a year subscription to the Apollo Neuro Sessions, he indicated that they have no inventory and have no ETA for having inventory. This is considered an unlawful business practice in the state of Oregon through misrepresentation of availability of goods when selling those goods. Buyer beware!!
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
Prior to this:
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
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Serious Order Failure, Week‑Long Delay, and No Leadership Accountability
I purchased two Apollo Neuro devices on July 1 using the Dave Asprey discount. After checkout, Shopify’s post‑purchase upsell added an extra device I did not authorize, with no option to remove it. Apollo Neuro has had my money for a week, yet my order has not shipped, has not been processed, and support has not resolved the issue.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
On July 2, I was told the matter was “forwarded to leadership.” No names, no timeline, no follow‑up. Today, the support agent apologized for abruptly ending the chat, then told me I must wait another 24–48 hours. After seven days of no progress, that is unacceptable for a company selling a premium medical‑adjacent wellness device.
As a Shopify store owner myself, I know exactly what happened and how simple it is to fix. The upsell item added by Shopify has locked the order in an unfulfillable state. This is a 60‑second correction for anyone with Shopify admin access: remove or refund the upsell line item so the original order can fulfill. Instead, support has stalled, misunderstood the issue, and left my paid order stuck for days.
Potential customers should be aware: if the checkout system glitches, your order may get locked and support may not know how to fix it. A company at this price point should have a competent operations team and accountable leadership. I hope someone at Apollo Neuro sees this review and finally intervenes.
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Sold Out? How?
I went to upgrade to the Smart Vibes subscription, which was offered in-app, and it’s Sold Out. To be clear, this wasn’t to purchase a device (I have one), it was for their software subscription.
HOW DO YOU SELL OUT OF SOFTWARE?! 🤷♂️
HOW DO YOU SELL OUT OF SOFTWARE?! 🤷♂️
$90 for app that gives you nothing and no useful customer support
I purchased the device and was required to purchase the app upgrade with the device. I received an activation code, which does not work. Customer support keeps telling me that they are resetting the subscription, but it doesn’t work. They asked me to send screenshots of the app telling me that I need to upgrade to access the premium content. I’ve done that twice now and they just stopped responding. So I’ve paid $90 for an app upgrade and received nothing for it and no resolution from customer support.
I want to love it, but when you pay that kind of money for premium content, and then can’t access it at all, and customer support is nonexistent - the device nor the app are worth the hassle! There’s a lot of other options out there besides this one. At this point, I wouldn’t recommend the device or the app. Don’t throw your money away!
I want to love it, but when you pay that kind of money for premium content, and then can’t access it at all, and customer support is nonexistent - the device nor the app are worth the hassle! There’s a lot of other options out there besides this one. At this point, I wouldn’t recommend the device or the app. Don’t throw your money away!
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Skam
They promise a 30-days refund, but it reality it’s not possible, they send tons of messages to explain that it’s your fault and not processing Any refund which violates customer rights.
Nothing but forcing subscriptions and bloated software and it doesn’t run schedules half of the time
When I first started using this, the app was decent there were some issues but now it’s nothing but forcing you to buy a stupid yearly subscription. You can’t even set up the app without it, forcing you to go through the set up. Once inside of the app, it’s so full of garbage. It’s hard to even navigate to the simple schedule and vibe. Both of them are locked. Never used to be. I bought the wearable from them. I don’t even think they offer that anymore without a subscription. If something happens to this wearable, I will not be purchasing another. Scamming customers into a subscription is a terrible business model. People use your devices for health reasons and you’re screwing them over. Really nice company. Do not ever buy from them unless they change their ways.
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So difficult to use on airplane
This device is a huge hassle to use if you want to use it without radiation strapped to your wrist. I would not buy again until it’s made easier.
Um produto incrível
Super recomendo
Super product
It has really helped me to not have as many panic attacks and definitely improves my sleep. Recommended..but you have to stick with a routine. Makes things bearable
Very annoying
I'm reviewing the app, not the device.
- Bad: Extremely annoying upsell notifications that disrupt normal usage. Often I try to select a Vibe and a popup shows up instead.
The "premium" Vibes are the first tile in every category, which uses up most of the screen space. Just hide them!
Very disappointing that after paying for an expensive device I still can't just use it without being constantly bombarded with dark-pattern upsell.
- Bad: no Apple Shortcuts integration.
- Bad: the app sometimes hangs - just showing the spinning icon; restarting the app sometimes helps, but not always.
- Good: it works most of the time?
- Bad: Extremely annoying upsell notifications that disrupt normal usage. Often I try to select a Vibe and a popup shows up instead.
The "premium" Vibes are the first tile in every category, which uses up most of the screen space. Just hide them!
Very disappointing that after paying for an expensive device I still can't just use it without being constantly bombarded with dark-pattern upsell.
- Bad: no Apple Shortcuts integration.
- Bad: the app sometimes hangs - just showing the spinning icon; restarting the app sometimes helps, but not always.
- Good: it works most of the time?
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Get One!
I started using Apollo Neuro 16 months ago when I went on stress leave. My doctor recommend I try it. I am not an early adopter, but was desperate.
I have been using it for about a year. I am now back to work full time after being off for 4 months.
I either clip it on my undergarments or wear it around my wrist during the day. At night, I wear it around my ankle. I utilize the schedule feature so I don’t have to think about selecting a vibe, however I do like to run certain vibes and do as needed.
I especially like to use recovery after I work out or travel . I use Calm when I am in situations that feel unsafe and stressful. when I need a burst of energy I use the awake vibe.
Apollo has helped me and I continue to use it day and night. I like the different vibe categories. At 350.00 it is worth it. Just get one and see for yourself.
I have been using it for about a year. I am now back to work full time after being off for 4 months.
I either clip it on my undergarments or wear it around my wrist during the day. At night, I wear it around my ankle. I utilize the schedule feature so I don’t have to think about selecting a vibe, however I do like to run certain vibes and do as needed.
I especially like to use recovery after I work out or travel . I use Calm when I am in situations that feel unsafe and stressful. when I need a burst of energy I use the awake vibe.
Apollo has helped me and I continue to use it day and night. I like the different vibe categories. At 350.00 it is worth it. Just get one and see for yourself.
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Deceptive marketing
I thought I was buying more vibes for my device but there was no description, it just kept telling me I needed to buy this to get any vibes. And when I did, it gave me no other access. When I contacted support they said - sorry - we can’t refund you, you have to buy another different package for another $80. It’s a complete scam - they don’t give you any info before you purchase and then claim you purchased the wrong thing and try to charge you for something else. I’m sending my device back and reporting all of this.
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Unaffordable
Used to live my apollo when they first launched. But it’a very unclear why, on top of an expensive wearable, customers are forced to purchase smart vibes.
Pick one or the other, the development of your product isn’t substantial enough to warrant draining bank accounts.
it’s become the most unaffordable piece of junk i have. the cool thing about Apollo used to be its accessibility, but not anymore.
after all these years, my Apollo finally needs replaced because the battery is at the end of its lifespan, but i will not be buying another.
Pick one or the other, the development of your product isn’t substantial enough to warrant draining bank accounts.
it’s become the most unaffordable piece of junk i have. the cool thing about Apollo used to be its accessibility, but not anymore.
after all these years, my Apollo finally needs replaced because the battery is at the end of its lifespan, but i will not be buying another.
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